{ "schemaVersion": 1, "publisher": "TravelShifu", "reviewed": "2026-10-04", "canonical": "https://travelshifu.com/flight-compensation/", "guide": "https://travelshifu.com/guides/flight-delay-compensation-rights/", "scope": "Editorial reference, not a claim adjudication or claims API. UK/EU calculator: simplified direct-flight delays and cancellations only. No private inputs included.", "limitation": "No guaranteed entitlement, legal advice or deadline protection. Check applicable rules on the flight date. Do not infer that an unknown cause qualifies.", "answers": [ { "id": "quick-answer", "question": "Can I get money back for a delayed or cancelled flight?", "answer": "Possibly. A covered UK/EU flight can qualify for fixed compensation, care, reimbursement or rerouting, but each has different conditions. Route, operating airline, delay, cancellation notice and cause matter. Use the free checker for direct-flight UK261/EU261 scenarios, then read the full guide. An unknown cause or connecting journey needs review, not a guaranteed payout." }, { "id": "refund-or-compensation", "question": "Is a flight refund the same as compensation?", "answer": "No. A refund repays eligible ticket costs when you choose not to travel under the applicable rules. Compensation is a separate fixed award for a qualifying disruption. Care covers reasonable needs while waiting; rerouting gets you to your destination. Do not assume you can both refund and replace the same unused journey at the airline’s expense." }, { "id": "global-rights", "question": "Can travellers outside the UK use this section?", "answer": "Yes. Protection follows your route and operating carrier, not your nationality. The complete guide distinguishes UK261, EU261, US refund rights and Canadian APPR, and explains why those frameworks do not automatically cover domestic flights elsewhere. The calculator only assesses simplified UK/EU direct-flight scenarios; it does not calculate US or Canadian claims." }, { "id": "private-claim-drafts", "question": "Does TravelShifu submit or save my compensation claim?", "answer": "No. The checker and letter editor keep inputs in page memory only. No email, passport upload or account is required. Download your draft before leaving and submit it yourself through the airline’s official channel. Optional analytics and affiliate-loader scripts are suppressed on this workspace. Downloaded or copied text remains your responsibility; nothing here pauses a legal deadline." }, { "id": "paid-help", "question": "Do I need to pay a company to claim flight compensation?", "answer": "No. You can claim directly from the airline without a claims-company success fee. Paid help is optional; check the provider’s terms before signing. Ad-labelled links may earn TravelShifu a commission and do not change the checker’s result." } ], "sections": [ { "id": "what-is-it", "question": "Can I claim compensation for a delayed or cancelled flight?", "answer": "You may be able to claim fixed compensation for a covered UK/EU flight arriving at least three hours late, or a qualifying cancellation notified less than 14 days before departure. Route, operating airline, cause and alternative travel matter. Compensation is separate from care expenses, a ticket refund and rerouting.", "body": [ "Start with the outcome you need: getting home, recovering necessary expenses, getting back the price of an unused ticket, or claiming for lost time. Those are different requests. A rejected cash-compensation claim does not automatically settle the others. Nor does a refund automatically mean a separate qualifying compensation claim disappears.", "Use our [flight compensation hub](/flight-compensation/) for the free checker and editable letters. This guide explains the decision behind each result. It is researched general information, not an assessment of your booking, legal representation or a promise of payment. Do not wait for a calculator result before requesting urgent assistance at the airport.", "The examples are hypothetical teaching cases, not customer outcomes. A headline “up to £520” or “up to €600” is a ceiling under conditions, not the amount everyone receives." ], "url": "https://travelshifu.com/guides/flight-delay-compensation-rights/#what-is-it" }, { "id": "coverage", "question": "Does UK261 or EU261 apply to my flight?", "answer": "UK261 generally covers departures from the UK on any airline, arrivals in the UK on UK/EU airlines, and arrivals in the EU on UK airlines. EU261 generally covers departures from the EU and eligible inbound flights operated by EU carriers. Your nationality and the site used to book do not determine coverage.", "body": [ "Find the operating carrier on your confirmation. A codeshare flight number may belong to an airline that is not flying the aircraft. For a return trip, assess each direction. The [CAA coverage matrix](https://www.caa.co.uk/media/jn3npj1h/uk-261-annex-1.pdf) is a useful UK route reference; [EU passenger guidance](https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm) explains its own territorial and inbound-payment qualifications.", "Example: London to New York can be covered by UK261 on a US airline, while the reverse flight on that same US airline generally is not. New York to Paris on an EU carrier can be within EU261; an outbound Paris flight does not require an EU carrier. A London–Paris journey can raise overlapping regimes, but not two recoveries for the same harm.", "EU arrangements also extend to Iceland and Norway. Switzerland, overseas territories, mixed-carrier connections and prior assistance or compensation in another country need a specific check. Our direct-flight calculator deliberately does not settle those cases. Do not select the nearest-looking region just to get an amount." ], "table": { "headers": [ "Question", "Check before claiming" ], "rows": [ [ "Where does this leg depart and arrive?", "Use actual airports, not nationality or residence." ], [ "Who operates it?", "Read “operated by”, including any wet-lease or codeshare detail." ], [ "Is it one booking?", "Keep the full itinerary, not just the disrupted segment." ], [ "Has another claim already paid?", "Declare it and avoid double recovery." ] ] }, "url": "https://travelshifu.com/guides/flight-delay-compensation-rights/#coverage" }, { "id": "eu261-uk261", "question": "How much are UK261 and EU261 delay compensation payments?", "answer": "For eligible arrival delays, UK261 has fixed pound amounts and EU261 has fixed euro amounts; these are not currency conversions. Distance normally means the great-circle distance between the relevant endpoints. Long-haul delays of three to under four hours can attract a reduced award. EU internal flights over 1,500 km use the €400 band.", "body": [ "Use the table only after checking coverage, cause, check-in compliance and the claim deadline. It describes delay awards, not the alternative-flight reductions for cancellations or denied boarding. Compensation is normally per eligible passenger; multiplying a headline maximum by everyone on a booking is not a substitute for checking each passenger.", "At exactly four hours on a UK long-haul delay, the calculator asks for manual review because the CAA’s summary uses “between three and four” and “more than four”. Keep precise arrival evidence and check the applicable legal interpretation. It does not quietly round a three-hour-fifty-nine-minute delay up to four hours.", "Arrival is normally the time at which at least one door opens and passengers are permitted to leave. Touchdown, parking and the departure board can differ from that event. Preserve airline messages and contemporary notes. See the [CAA delay guidance](https://www.caa.co.uk/air-passengers/travel-problems-and-rights/flight-delays-and-cancellations/delays/) and [EU rights explanation](https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm)." ], "table": { "headers": [ "Distance / route", "Qualifying arrival delay", "UK261", "EU261" ], "rows": [ [ "Up to and including 1,500 km", "3 hours or more", "£220", "€250" ], [ "Over 1,500 to 3,500 km", "3 hours or more", "£350", "€400" ], [ "EU internal route over 1,500 km", "3 hours or more", "Check UK coverage separately", "€400" ], [ "Other routes over 3,500 km", "3 to under 4 hours", "£260", "€300" ], [ "Other routes over 3,500 km", "4 hours or more", "£520; exact 4-hour boundary needs review", "€600" ] ] }, "url": "https://travelshifu.com/guides/flight-delay-compensation-rights/#eu261-uk261" }, { "id": "cancellations", "question": "What can I claim when my flight is cancelled?", "answer": "On a covered UK/EU cancellation, the airline generally must offer a choice of refund or rerouting. Fixed compensation is a separate question. It usually depends on notice under 14 days, the timing of any alternative offered, and whether the airline establishes an extraordinary-circumstances defence. An early notification can remove compensation without removing the travel remedy.", "body": [ "Save the cancellation email including its timestamp and the original schedule. The crucial question is when the airline informed you, not when a friend first noticed the flight missing. Record every alternative offered, including one you refused. An offer fitting the legal timing exception can matter even if you did not want to take it.", "Where cancellation compensation remains payable, an alternative arriving within two, three or four hours of the original arrival, depending on the distance band, can reduce the award by 50%. This is not the same calculation as compensation for a flight that actually operated late.", "A flight brought forward is a separate complication. The [EU Court’s Azurair judgment](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:62020CJ0146) addresses flights advanced by more than one hour and limits compensation reductions in that situation. Distinguish a changed original flight from a replacement offer; our tool refers unusually early departures for review rather than automatically halving an award. Check separately whether an EU ruling applies to a UK claim.", "Discuss rerouting before buying a replacement yourself. Document attempts to contact the airline, available options and costs. Self-booking the most expensive option without giving the airline a chance to assist can create a reimbursement dispute. The [CAA cancellation page](https://www.caa.co.uk/air-passengers/travel-problems-and-rights/flight-delays-and-cancellations/cancellations/) explains the choices." ], "table": { "headers": [ "Notice before departure", "Timing exception removing fixed cancellation compensation" ], "rows": [ [ "14 days or more", "Generally no fixed cancellation award." ], [ "At least 7 but fewer than 14 days", "Alternative departs no more than 2 hours early AND arrives less than 4 hours late." ], [ "Fewer than 7 days", "Alternative departs no more than 1 hour early AND arrives less than 2 hours late." ] ] }, "url": "https://travelshifu.com/guides/flight-delay-compensation-rights/#cancellations" }, { "id": "care-refund-rerouting", "question": "What is the difference between compensation, care, refund and rerouting?", "answer": "Compensation pays a fixed sum for a qualifying disruption. Care addresses reasonable needs while waiting. A refund returns eligible ticket costs when you abandon travel under the rules. Rerouting is alternative transport to your destination. A traveller can have care rights without compensation, but should not assume entitlement to both a refund and replacement transport for the same journey.", "body": [ "For covered delayed departures, the usual care triggers are two, three or four hours according to the distance band. EU internal flights above 1,500 km use the three-hour category. Necessary overnight accommodation and airport transfers can be included. Ask the airline first and retain reasonable, itemised receipts if it fails to provide assistance.", "Severe weather can defeat a fixed-compensation claim while leaving UK/EU care obligations intact. That does not make every purchase recoverable: luxury upgrades, alcohol, extra holiday nights and unrelated costs are not automatically reasonable care. Record why a purchase was necessary and what assistance was requested.", "At a departure delay of at least five hours, UK/EU rules provide an option to abandon the journey and seek eligible reimbursement, with a return flight to the first departure point where applicable. If you still need to travel, do not accept a refund without understanding what it does to the rerouting request. Article 8 and Article 9 of [Regulation 261/2004](https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32004R0261) distinguish the remedies." ], "url": "https://travelshifu.com/guides/flight-delay-compensation-rights/#care-refund-rerouting" }, { "id": "extraordinary-circumstances", "question": "Do weather, airline strikes or technical faults stop compensation?", "answer": "A label such as “operational reasons” does not decide the claim. The airline needs to establish the relevant extraordinary circumstances and reasonable measures defence. Severe weather and some air-traffic restrictions can qualify; ordinary operational problems do not automatically qualify. Technical defects, strikes and knock-on disruption require facts, not a blanket yes or no.", "body": [ "Ask for the specific event, its timing, how it affected your flight and the measures taken to avoid or reduce the disruption. A flight-tracking screenshot can corroborate a timeline; it cannot by itself prove why a flight was cancelled. Equally, another flight taking off does not prove that conditions allowed your aircraft and crew to operate safely.", "Separate what you observed from what you inferred. “The gate agent said the aircraft had a technical fault at 14:20” is a usable record. “The airline lied to avoid paying” is an accusation that needs evidence. Challenge an unsupported rejection factually and preserve the original correspondence.", "Read the [CAA guidance on entitlement and extraordinary circumstances](https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/making-a-claim/am-i-entitled-to-compensation/) before escalating. A regulator summary helps frame the issue but cannot resolve a disputed technical record. The calculator therefore returns a review outcome for an unknown or potentially extraordinary cause." ], "url": "https://travelshifu.com/guides/flight-delay-compensation-rights/#extraordinary-circumstances" }, { "id": "connections", "question": "Can I claim for a missed connection or a self-transfer?", "answer": "A protected connecting itinerary can be assessed by arrival at the final destination on the same reservation, rather than the delay on the first leg alone. Separate-ticket self-transfers generally do not create that same protection for the lost onward ticket. The disrupted flight may still carry its own rights.", "body": [ "Keep one document showing every segment and the booking structure. “I bought both flights on one website” does not prove a single protected reservation: some agents sell separate contracts with their own connection guarantee. Read the guarantee’s exclusions and claim procedure as well as the airline rules.", "Do not add the kilometres of each segment to increase the compensation band. Endpoint distance and the relevant itinerary determine the calculation. A short feeder delay that produces a much longer final arrival delay can matter; an early feeder delay followed by an on-time final arrival can produce a different result.", "Our checker routes all connecting journeys to manual review rather than deciding complex carrier and territorial questions from incomplete inputs. Use the [missed connection guide](/guides/missed-connection-compensation-rights/) and [CAA planning guidance](https://www.caa.co.uk/air-passengers/about-your-trip/planning-your-trip/), then check your actual ticket." ], "url": "https://travelshifu.com/guides/flight-delay-compensation-rights/#connections" }, { "id": "denied-boarding", "question": "Is denied boarding compensation the same as a flight delay claim?", "answer": "No. Involuntary denied boarding on a covered flight can trigger compensation and assistance without a three-hour delay. Volunteering to give up a seat is a negotiated agreement. Refusal for reasonable health, safety, security or inadequate-document reasons is different again. Establish why you were refused before using a compensation table.", "body": [ "If seats are oversold, ask whether the airline is seeking volunteers or denying you boarding involuntarily. A volunteer offer should state the payment, confirmed new itinerary, accommodation and any restrictions. A vague voucher promise is not the same as a confirmed seat and written settlement.", "Keep evidence that you met check-in and boarding deadlines. Ask for the refusal reason in writing. An airline error about a valid travel document may be disputable, but possessing a document does not automatically prove that it met entry or carrier requirements.", "Use [CAA denied-boarding guidance](https://www.caa.co.uk/air-passengers/travel-problems-and-rights/flight-delays-and-cancellations/denied-boarding/) for UK rules. For passport or ticket-name issues, our [UK name-change flight booking guide](/guides/flight-bookings-uk-name-change/) explains document coordination. Buying a deed poll does not cure missed check-in or establish compensation entitlement." ], "url": "https://travelshifu.com/guides/flight-delay-compensation-rights/#denied-boarding" }, { "id": "us-dot", "question": "What if my disrupted flight is in the United States?", "answer": "The US does not have a general EU261-style fixed award for ordinary delays or cancellations. DOT refund rules can apply when a cancellation or significant change occurs and you decline the affected travel and alternatives. Involuntary bumping from an oversold flight has separate compensation rules. Airline meal and hotel commitments also differ.", "body": [ "For US refund purposes, a significant time change includes at least three hours on a domestic itinerary or six hours on an international itinerary; airport changes, extra connections and other listed changes can also qualify. Accepting and using replacement travel generally means no full ticket refund under this rule. See [DOT refund guidance](https://www.transportation.gov/individuals/aviation-consumer-protection/refunds).", "For food, accommodation or rebooking promises, check the operating airline’s customer-service plan and the [DOT airline dashboard](https://www.transportation.gov/airconsumer/airline-customer-service-dashboard). Do not assume that the same assistance applies during bad weather as during a controllable cancellation.", "Oversales are a different branch: [DOT bumping guidance](https://www.transportation.gov/individuals/aviation-consumer-protection/bumping-oversales) explains fare-based payments, arrival-delay bands and exceptions. A US airline flight departing London or Paris may also have UK/EU protection. The airline’s nationality alone does not settle an international claim." ], "url": "https://travelshifu.com/guides/flight-delay-compensation-rights/#us-dot" }, { "id": "canada-appr", "question": "What compensation can I claim under Canada’s APPR?", "answer": "Canada’s APPR can cover flights to, from and within Canada. Under the current framework, compensation for inconvenience depends on a disruption within the airline’s control and not required for safety, qualifying notice and arrival delay. Large-carrier awards are CAD 400/700/1,000; small-carrier awards are CAD 125/250/500 for the three delay bands.", "body": [ "The arrival-delay bands are three to under six hours, six to under nine hours, and nine hours or more. Notice must be 14 days or less. Safety-related and outside-control events have different obligations; it is incorrect to promise meals and a hotel for every Canadian weather disruption.", "Make a written compensation request to the airline within one year; it must respond within 30 days. The [Canadian Transportation Agency’s guide](https://otc-cta.gc.ca/eng/publication/flight-delays-and-cancellations-a-guide) explains refunds, rerouting, carrier size, compensation and the complaint process. Check the current rules and your actual carrier before assigning a band.", "Our calculator does not calculate APPR payouts. For a journey involving Canada and Europe, compare the applicable frameworks without double recovery. Keep the airline’s categorisation and supporting explanation, particularly where it describes an issue as necessary for safety." ], "url": "https://travelshifu.com/guides/flight-delay-compensation-rights/#canada-appr" }, { "id": "worldwide", "question": "Do these rules apply in Indonesia, Australia or the rest of the world?", "answer": "UK/EU rights can follow a qualifying international route, but they are not universal laws for every flight worldwide. Domestic Indonesian, Australian, Asian and other journeys need the applicable local regime, airline conditions and any package or insurance protection. The currency on your booking and a UK travel website do not export UK261 to an unrelated flight.", "body": [ "A London departure to Jakarta can raise UK261 questions, including connection complexities. A standalone Jakarta–Bali flight is a different jurisdictional question. Do not put that domestic distance into a UK calculator and interpret the displayed band as a legal right.", "Use official local aviation and consumer authorities, retain the ticket conditions in force when you booked, and ask the airline to identify its disruption policy. Local cash benefits, refreshments, refunds and complaint time limits may be structured differently. The [Australian ACCC travel guidance](https://www.accc.gov.au/business/specific-products-and-activities/travel-delays-and-cancellations) is one example of why a region-specific check matters.", "Insurance is also separate: a pre-existing policy might cover a delay benefit or necessary extra costs under its terms. Buying a new policy after the disruption is known will not normally cover that existing event. Declare other recoveries to the insurer where required." ], "url": "https://travelshifu.com/guides/flight-delay-compensation-rights/#worldwide" }, { "id": "how-to-claim", "question": "How do I claim directly from the airline for free?", "answer": "Send the operating airline a short, evidence-backed request through its official claim channel. Identify the flight, booking, passengers, disruption, legal basis and requested remedy. Keep compensation, refund and expenses separate. Retain the submission receipt and response. You do not need to hire a paid claims company to start.", "body": [ "Before uploading anything, verify the claim page through the airline’s own website. Search advertisements, social-media replies and unofficial “support” numbers can lead somewhere else. Submit only the information needed; never post boarding-pass barcodes, passport scans or bank details publicly.", "Create a timeline with local dates and time zones: original departure and arrival; when the cancellation was communicated; alternatives offered; actual final arrival; care requested and supplied. Add a receipt schedule with the item, reason, currency and amount. Keep screenshots alongside the original messages where possible.", "Use the [free evidence checklist and letter drafts](/flight-compensation/#claim-toolkit). Remove every placeholder and check the legal basis. The toolkit prepares text only: it does not contact airlines, store documents, monitor deadlines or preserve a limitation period. Download a copy before leaving.", "If you booked through an agent, the operating airline remains central for UK/EU disruption compensation, while ticket-refund processing can involve the seller. Do not make inconsistent requests to both, or sign an assignment with multiple claims companies." ], "bullets": [ "Booking confirmation and evidence of check-in compliance.", "Original and revised flight schedule, with dates and time zones.", "Cancellation notification and every rerouting offer.", "Actual final arrival record and the reason given by the airline.", "Itemised reasonable expenses, correspondence and submission receipt." ], "url": "https://travelshifu.com/guides/flight-delay-compensation-rights/#how-to-claim" }, { "id": "escalation", "question": "What should I do if the airline rejects or ignores my claim?", "answer": "Ask for a reasoned final response and compare it with your evidence. For UK claims, a final response or more than eight weeks without resolution can open the ADR route if the airline participates; otherwise CAA PACT may assist. Court action, national enforcement and ADR have different powers and deadlines.", "body": [ "Start an escalation file containing the original claim, reference number, timeline, rejection and attachments. Explain the exact disputed issue: route coverage, arrival time, cause, reasonable measures, cancellation notice or expense reasonableness. Repeating “I am entitled” without identifying the point of disagreement rarely clarifies the case.", "Check the current [CAA dispute-resolution guidance](https://www.caa.co.uk/air-passengers/travel-problems-and-rights/travel-complaints/alternative-dispute-resolution/). Scheme eligibility, possible fees and binding effect vary. Do not describe every ADR process as free or every regulator as having power to order an individual payment.", "Limitation periods depend on the court and applicable cause of action. Do not assume the same “six years” throughout the UK or EU, or that an airline complaint pauses the clock. Scotland differs from England and Wales. If your deadline is close, obtain jurisdiction-specific advice promptly rather than waiting for a complaints queue." ], "url": "https://travelshifu.com/guides/flight-delay-compensation-rights/#escalation" }, { "id": "claim-company-fees", "question": "Should I claim myself or use AirHelp?", "answer": "Claiming directly avoids a claims-company success fee. A paid representative may suit someone who wants administrative help, but compare the net payout and contract before signing. AirHelp’s published standard fee is 35% including applicable VAT; an additional 15% legal-action fee can bring the deduction to 50%. Membership arrangements differ.", "body": [ "Illustration, not a quote: from a £520 recovery, 35% leaves £338; 50% leaves £260. From €600, the same percentages leave €390 or €300. A direct claim has no intermediary deduction, though court fees, advice and your time can still have a cost.", "Check [AirHelp’s current fees](https://www.airhelp.co.uk/our-fees/) and terms before agreeing. The fee page was checked on 4 October 2026. Do not buy a future-trip membership assuming it covers an already-known disruption. No-win-no-fee does not mean every service or contractual circumstance is free.", "Advertising disclosure: an AirHelp link marked Ad may earn TravelShifu a commission. That does not change the legal assessment. The free airline-direct route is available regardless of whether you use a partner. We do not promise that a paid service will win a case that you cannot." ], "url": "https://travelshifu.com/guides/flight-delay-compensation-rights/#claim-company-fees" }, { "id": "sources-method", "question": "How was this flight compensation guide checked?", "answer": "This guide and the checker were reviewed against CAA, EU, DOT and Canadian Transportation Agency materials on 4 October 2026. The checker covers simplified direct-flight UK/EU delay and cancellation scenarios, not all worldwide claims. Unknown causes and connecting journeys are deliberately referred for individual review. Publication is not a solicitor’s case assessment.", "body": [ "Reform update, checked 5 October 2026: [Regulation (EU) 2026/2202, Article 3](https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=OJ%3AL_202602202) sets 23 October 2027 as its application date. Publication or adoption is not the same as application to your flight. The current-rule checker does not apply these future changes early; check the legislation applicable on the disruption date.", "For additional airport and airline context, see [FlightLogic’s UK flight delay compensation guide](https://flightlogic.co.uk/guides/uk261-flight-delay-compensation-uk/). FlightLogic is our sister site under shared ownership, not an independent endorsement of TravelShifu. Official legislation and regulator guidance remain the primary references.", "Corrections can be submitted through our [contact page](/contact/). Include the affected section, official source, jurisdiction and effective date. We update the visible review date when the substantive guidance changes, not merely to make an old page look fresh. The [machine-readable section reference](/data/flight-compensation.json) carries the same scope and sources." ], "url": "https://travelshifu.com/guides/flight-delay-compensation-rights/#sources-method" } ], "decisions": [ { "name": "Flight delayed", "description": "Start with final arrival time, cause and the applicable route.", "href": "/guides/flight-delay-compensation-rights/#eu261-uk261" }, { "name": "Flight cancelled", "description": "Check notice, the alternative offered and your choice of remedy.", "href": "/guides/flight-delay-compensation-rights/#cancellations" }, { "name": "Missed connection", "description": "Establish whether the itinerary is one protected booking.", "href": "/guides/flight-delay-compensation-rights/#connections" }, { "name": "Denied boarding", "description": "Separate involuntary bumping from volunteering or document refusal.", "href": "/guides/flight-delay-compensation-rights/#denied-boarding" }, { "name": "Expenses or refund", "description": "Meals, hotels and unused tickets are not the same as compensation.", "href": "/guides/flight-delay-compensation-rights/#care-refund-rerouting" }, { "name": "Claim rejected", "description": "Ask for evidence, then check the correct escalation route.", "href": "/guides/flight-delay-compensation-rights/#escalation" } ], "supportingGuides": [ { "name": "Air France: delayed or cancelled?", "description": "Check your operating airline, Paris connections, evidence and the direct claim process before choosing paid help.", "url": "https://travelshifu.com/guides/air-france-flight-delay-cancellation-compensation/" }, { "name": "Planning a future trip with AirHelp+?", "description": "Understand membership, registration requirements and how limited flight benefits differ from travel insurance.", "url": "https://travelshifu.com/guides/airhelp-plus-membership-vs-travel-insurance/" } ], "countryGuides": [ { "language": "sv-SE", "label": "Svenska · Sverige", "url": "https://travelshifu.com/sv/guides/ersattning-forsenat-installt-flyg/" }, { "language": "it-IT", "label": "Italiano · Italia", "url": "https://travelshifu.com/it/guides/air-france-rimborso-volo-cancellato-ritardo/" }, { "language": "hu-HU", "label": "Magyar · Magyarország", "url": "https://travelshifu.com/hu/guides/airhelp-plus-tagsag-utasbiztositas/" } ], "sisterSite": { "disclosure": "FlightLogic and TravelShifu share ownership; these are editorial links, not official airline claim forms.", "airlineGuides": [ { "name": "British Airways", "href": "https://flightlogic.co.uk/guides/british-airways-flight-delay-compensation-claim/" }, { "name": "easyJet", "href": "https://flightlogic.co.uk/guides/easyjet-flight-delay-compensation-claim/" }, { "name": "Ryanair", "href": "https://flightlogic.co.uk/guides/ryanair-flight-delay-compensation-claim/" }, { "name": "Jet2", "href": "https://flightlogic.co.uk/guides/jet2-flight-delay-compensation-claim/" }, { "name": "Wizz Air", "href": "https://flightlogic.co.uk/guides/wizz-air-flight-delay-compensation-claim/" }, { "name": "Virgin Atlantic", "href": "https://flightlogic.co.uk/guides/virgin-atlantic-flight-delay-compensation-claim/" }, { "name": "Aer Lingus", "href": "https://flightlogic.co.uk/guides/aer-lingus-flight-delay-compensation-claim/" }, { "name": "American Airlines", "href": "https://flightlogic.co.uk/guides/american-airlines-flight-delay-compensation-claim/" }, { "name": "KLM", "href": "https://flightlogic.co.uk/guides/klm-flight-delay-compensation-claim/" }, { "name": "Lufthansa", "href": "https://flightlogic.co.uk/guides/lufthansa-flight-delay-compensation-claim/" }, { "name": "TUI Airways", "href": "https://flightlogic.co.uk/guides/tui-airways-flight-delay-compensation-claim/" } ] }, "sources": [ { "name": "CJEU: flights brought forward and compensation reductions", "url": "https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:62020CJ0146" }, { "name": "CAA: UK delays and care", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/flight-delays-and-cancellations/delays/" }, { "name": "CAA: cancellations", "url": "https://www.caa.co.uk/air-passengers/travel-problems-and-rights/flight-delays-and-cancellations/cancellations/" }, { "name": "CAA: UK261 route coverage", "url": "https://www.caa.co.uk/media/jn3npj1h/uk-261-annex-1.pdf" }, { "name": "EU: air passenger rights", "url": "https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm" }, { "name": "Regulation 261/2004, Articles 3–9", "url": "https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX:32004R0261" }, { "name": "US DOT: refunds", "url": "https://www.transportation.gov/individuals/aviation-consumer-protection/refunds" }, { "name": "Canadian Transportation Agency: delays and cancellations", "url": "https://otc-cta.gc.ca/eng/publication/flight-delays-and-cancellations-a-guide" } ] }