---
title: "Novotel Phuket City Phokeethra Hotel — Phuket"
description: "A five-star Novotel on Chanajaroen Road — location scores 10 with Old Town praise, spa listed — and cleanliness scores 6 with dirty-room prose beside the headline."
url: "https://travelshifu.com/hotels/phuket/novotel-phuket-city-phokeethra-hotel/"
type: "hotel review"
source: "TravelShifu"
---

# Novotel Phuket City Phokeethra Hotel

A five-star Novotel on Chanajaroen Road — location scores 10 with Old Town praise, spa listed — and cleanliness scores 6 with dirty-room prose beside the headline.

## Verdict

Book it for Old Town access and breakfast if you can accept cleanliness and value complaints — service scores 9.99 while cleanliness sits at 6 out of 10.

There are no POI distance rows in our seed. Guest location prose calls the pin incredible within walking distance of Old Town; location scores 10 out of 10. We describe Chanajaroen Road geography; we do not invent km pins.

The supplier rating is 8.8 out of 10 from 137 reviews, captured 6 January 2026 — a thin sample for a five-star. Cleanliness is 6 with dirty rooms, stained towels and poor maintenance named; value 6.95 with inflated-rate complaints; room quality 7.96 with outdated decor. Service 9.99 and food and beverage 10 with impressive breakfast are the strengths.

Facilities list a full-service spa, garden, terrace, concierge and sustainability policies. Breakfast is available for a surcharge per the amenity list.

Check-in and check-out times are not published by this property.

## Is Novotel Phuket City worth five-star money?

Only if Old Town location and breakfast are the product. Cleanliness scores 6 out of 10 from 137 reviews as of 6 January 2026 with dirty-room prose — read that before the 8.8 headline.

## Does it have a spa?

Yes — full-service spa and health/beauty spa nearby are listed. Guest amenities score 10 out of 10; room quality and cleanliness do not.

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