Cancún hotels
The Grand Oasis Cancun - All Inclusive
A 4-star The Grand Oasis Cancun - All Inclusive at Boulevard Kukulcan Km 16.5 Lote 45 46 y 47 Zona Hotelera — no POI rows with a 6.4 headline from 5,560 reviews and dirty beaches, uncollected sargazo and old/unclean towels named in the cons.
- 4-star (official classification)
- Hotel Zone mid-strip
- Oasis Hotels & Resorts
Written by the TravelShifu editorial team · last checked · hotel method
Desk assessmentWe have not stayed here. This verdict is built from the property’s own records and third-party guest reviews, read in full — including the complaints.
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No nightly price is quoted anywhere on this page: we hold no live rate for this property, and a rate printed into a static page is wrong within hours. These links open each partner’s own Cancúnhotel search — search for “The Grand Oasis Cancun - All Inclusive” when you land. We link to the search rather than to a deep link because no per-property deep-link parameter has been verified for these programmes, and a link that quietly lands on the wrong hotel would be worse than one extra step. Trip.com is listed first because it is the partner we work with directly; if the property is not on it, Booking.com carries the widest inventory of the three. We may earn a commission from any of them, and that does not change what this page says about the hotel.
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The verdict
Book The Grand Oasis Cancun - All Inclusive if a 6.4 headline from 5,560 fits your tolerance — accept dirty beaches, uncollected sargazo and old/unclean towels, rude or unhelpful reception and inconsistent service from staff as named trade-offs.
This seed has no POI distance rows for The Grand Oasis Cancun - All Inclusive, so we do not invent landmark kilometre claims. Location still scores 10 out of 10 in guest analysis.
The supplier rating is 6.4 out of 10 from 5,560 reviews, captured 30 June 2026. Cleanliness 4.5. Service 6.5. Pros name excellent sea views and beachfront, large resort with many pools, restaurants and entertainment, some staff (notably bartenders) were praised for great service. Cons name dirty beaches, uncollected sargazo and old/unclean towels, rude or unhelpful reception and inconsistent service from staff, old facilities, humidity and ventilation problems in rooms.
Filtered amenity facts include Swimming pool, Outdoor pool, Pool with view, Spa/wellness center, Spa/wellness center services, Fitness facilities — we only cite what the seed lists.
Chain: Oasis Hotels & Resorts. Check-in from 03:00 PM; check-out 12:00 PM.
Best for
- Travellers who want a 4-star with a 6.4 headline from 5,560 reviews
- Anyone comparing dated cleanliness and location category scores before booking
- Readers who will read named cons as carefully as the pros
Not for
- Anyone who needs verified landmark pins — none in this seed
- Guests who will not accept named cons such as dirty beaches, uncollected sargazo and old/unclean towels
- Anyone treating star class alone as a cleanliness guarantee
Verdict last reviewed . Rates, refurbishments and management change — re-check anything time-sensitive before booking.
The supplier’s overall score
Third-party guest reviews: 6.4/10 from 5,560 reviews — as of
This is an aggregate of published guest reviews from other booking sites, not a TravelShifu rating. We do not average it with anything, and we never restate it as structured data — Google’s review-snippet guidance says not to aggregate ratings from other websites, and every score we hold is somebody else’s.
What guests actually say
Guest sentiment at The Grand Oasis Cancun - All Inclusive
Synthesised from published guest reviews, last run 30 June 2026. Scores are our reading of recurring themes, not an average of star ratings.
Every score and every phrase in this section is the guest analysis from our hotel data provider for The Grand Oasis Cancun - All Inclusive, captured on 2026-06-30. TravelShifu did not compute these numbers, average them, or edit the wording.
- Overall Experience5.2 / 10Weak
Overall sentiment trends negative: several guests reported disappointing or even catastrophic experiences and would not return, though a minority had relaxing or excellent stays.
- Location10.0 / 10Excellent
Consistently praised sea views, beachfront and overall location; beach described as very pretty and hotel noted for great seaside vistas (though occasional sargazo was mentioned).
- Cleanliness4.5 / 10Weak
Multiple guests reported dirty beaches, uncollected sargazo, old/unclean towels and garden areas; some rooms were described as very humid with ventilation problems.
- Service6.5 / 10Mixed
Mixed reports: several guests described rude or indifferent reception and staff, denied service, and poor organization; however bartenders and some personnel received praise for friendly, attentive service.
- Room Quality5.0 / 10Weak
Rooms received mixed comments: some praised luxurious rooms, but many noted musty/humid odors, old fixtures, awkward bathtubs and evidence of needed renovations and noise from nearby works.
- Amenities9.0 / 10Excellent
Large resort with numerous restaurants, extensive pools, shows and a highly praised cigar bar; however elevators and some equipment feel old and certain extras (bed reservations) require payment.
- Value for Money5.5 / 10Mixed
Divergent views: some consider it good value for an all-inclusive, while others complain about extra charges for loungers, restaurant access and overall poor maintenance making it not worth the price.
- Food and Beverage5.5 / 10Mixed
Food described as average by some and problematic by others: buffets criticized as poor, certain à la carte venues hard to reserve, while some bars/bartenders provided excellent service.
Praised consistently
- Excellent sea views and beachfront
- Large resort with many pools, restaurants and entertainment
- Some staff (notably bartenders) were praised for great service
- Cigar bar and certain bars/restaurants received positive mentions
- Convenience of all-inclusive facilities for some guests
Complained about consistently
- Dirty beaches, uncollected sargazo and old/unclean towels
- Rude or unhelpful reception and inconsistent service from staff
- Old facilities, humidity and ventilation problems in rooms
- Extra charges for reserving loungers/beds and difficulty reserving restaurants
- Food/buffet quality inconsistent or poor according to several reviews
The Grand Oasis Cancun - All Inclusive in photos
Supplied by the property through our hotel data provider and served from its own CDN.
What the property says about itself
The supplier’s own copy, reproduced unedited. It is marketing — the verdict above is ours.
Luxurious All-Inclusive Entertainment Resort
Spectacular Views
Indulge in breathtaking views of the gardens or sea from every room, equipped with modern amenities for your comfort.
Gourmet Dining and Vibrant Nightlife
Savor a variety of culinary delights at 8 restaurants and 9 bars, offering everything from Mexican cuisine to sushi. After dinner, enjoy live shows, music festivals, and unwind at the nightclub.
Endless Activities and Services
From the spa and tennis courts to the outdoor pool and private beach, there's something for everyone. Let our multilingual staff assist you in planning excursions and making your stay unforgettable.
Book now to experience the ultimate in luxury and entertainment at Grand Oasis Cancun!
Facilities
91 facilities as listed by the property. Shown in full rather than filtered: the same list is what the structured data on this page claims, so trimming it here would make the markup say more than the page does.
- Fitness facilities
- WiFi available
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Family rooms
- Garden
- Lift / Elevator
- Laundry
- Luggage storage
- Bar
- Fax/photocopying
- Tour desk
- Ironing service
- Meeting/banquet facilities
- Tennis court
- Car hire
- Children's playground
- Dry cleaning
- Massage services
- Games room
- Spa/wellness center
- Barber/beauty shop
- Babysitting/child services
- Billiards
- Private parking
- Outdoor pool
- Daily housekeeping
- Designated smoking area
- Beachfront
- Concierge service
- Grocery deliveries
- ATM/cash machine on site
- Pool with view
- Water sport facilities on site
- Indoor play area
- Private beach area
- Evening entertainment
- Pool bar
- Kids' club
- Nightclub/DJ
- Entertainment staff
- Paid WiFi
- Outdoor furniture
- Sun loungers or beach chairs
- Wine/champagne
- Sun umbrellas
- Coffee Shop on site
- Fruits
- Shallow end
- Spa/wellness center services
- Beauty Services
- Yoga classes
- Tennis equipment
- Manicure
- Pedicure
- Fitness classes
- Beach
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Delivered food - securely covered
- Key card access
- Mobile app for room service
- Live music/performance
- Broadcast Live sport events
Where it is, and what is near it
Address
Boulevard Kukulcan Km 16.5 Lote 45 46 y 47 Zona HoteleraCancún 77500
Mexico
Check-in & check-out
- Check-in from
- 03:00 PM
- Check-out by
- 12:00 PM
Nearest points of interest
Our supplier lists no landmark distances for this property — not zero landmarks nearby, simply no measured distances on file. Rather than estimate them from the coordinates, we leave it blank: the address above and the map are the reliable guide, and our Cancún area notes cover what is worth walking to.
Where to stay in Cancún — all 4 properties and the areas they sit in · Read the full Cancún guide
Conditions worth reading before you book
The property’s own notice, reproduced unedited. Deposits, card rules and pet charges live here.
Head to head
The Westin Cancun Resort & Spa vs The Grand Oasis Cancun - All Inclusive
Two Cancún hotels from the same ingest sample — 4-star The Westin Cancun Resort & Spa against 4-star The Grand Oasis Cancun - All Inclusive — compared on dated guest scores, not inventing rates or walks.
The other Cancún hotels we cover
Adhara Hacienda Cancun
4-star · Downtown / Avenida Nader
A 4-star Adhara Hacienda Cancun at Avenida Nader, 1 — Playa Delfines at 8 km with a 8.5 headline from 5,923 reviews and water quality issues named in the cons.
Beachscape Kin Ha Villas & Suites
4-star · Hotel Zone mid-strip
A 4-star Beachscape Kin Ha Villas & Suites at Boulevard Kukulcan Km 8.5 Zona Hotelera — no POI rows with a 8.4 headline from 4,025 reviews and occasional check-in delays named in the cons.
The Westin Cancun Resort & Spa
4-star · Hotel Zone south
A 4-star The Westin Cancun Resort & Spa at Boulevard Kukulcan KM 20 — Chichén Itzá (Mayan Ruins) at 180 km with a 8.2 headline from 4,070 reviews and high restaurant prices named in the cons.
The Grand Oasis Cancun - All Inclusive — common questions
- How does The Grand Oasis Cancun - All Inclusive score with guests?
- Our hotel data provider returns 6.4 out of 10 from 5,560 reviews as of 30 June 2026. Location 10/10. Cleanliness 4.5/10. We have not stayed — this is a desk assessment from our hotel data provider’s dated guest analysis on the page.
- How close is The Grand Oasis Cancun - All Inclusive to the main sights?
- We cannot quote kilometre figures — this hotel has no POI rows in the ingest. Location scores 10 out of 10 from 5,560 reviews as of 30 June 2026. Plan walks on a map before you book around a tight itinerary.
- What time is check-in and check-out at The Grand Oasis Cancun - All Inclusive?
- Check-in is from 03:00 PM and check-out is by 12:00 PM. These are the property's own published times as published by the property to our hotel data provider. Luggage storage is listed among the facilities.