Cartagena hotels
Charleston Santa Teresa Cartagena
A five-star at Plaza de Santa Teresa — walled-city address, spa and fitness listed, exceptional cleanliness and staff scores — with ongoing renovations named as the main con.
- 5-star (official classification)
- Walled City & Santa Teresa
- Independent
- Nearest airport CTG
Written by the TravelShifu editorial team · last checked
Desk assessmentWe have not stayed here. This verdict is built from the property’s own records and third-party guest reviews, read in full — including the complaints.
Check rates for Charleston Santa Teresa Cartagena
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Booking direct? +57 605 6649494 — we earn nothing from this one, and direct rates sometimes include breakfast or free cancellation that an aggregated rate does not.
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The verdict
The walled-city pick if you want centro walkability and luxury service scores — accept ongoing renovations as a live risk and value for money at 8.55 as the softest category.
There are no POI distance rows in our seed. The address is Carrera 3 # 31-23, Centro Plaza de Santa Teresa — that is the product. Location scores 9.55 out of 10, with walking distance to attractions as the recurring praise.
The supplier rating is 9.2 out of 10 from 125 reviews, captured 17 January 2026. Cleanliness, service and location all score 9.55; room quality and amenities 9.05; food and beverage 9.05; overall experience 9.25; value for money is the softest at 8.55. Ongoing renovations are the named con — plan for scaffolding or noise rather than assuming a seamless luxury week.
Facilities include a full-service spa, fitness centre, shopping on site, wedding services and tours/ticket assistance. Breakfast is available for a surcharge. Nearby water sports are listed as nearby rather than on site — scuba, kayaking and sailing are “nearby” in the amenity list.
Pros stack high: exceptional staff, cleanliness, location, room quality, amenities and food. The renovation caveat is the honest edge against a 9.2 headline — read it before you pay centro luxury money.
Best for
- First-time visitors who want the walled city under their feet
- Couples who want spa and fitness inside a five-star centro address
- Travellers who prioritise cleanliness (9.55) and service (9.55) over the lowest rate
Not for
- Renovation-sensitive guests — ongoing renovations are a named con
- Anyone who needs a private beach on site — this is centro, not Barú or Cielo Mar
- Budget hunters — value for money scores 8.55 out of 10, the weakest category here
Verdict last reviewed . Rates, refurbishments and management change — re-check anything time-sensitive before booking.
The supplier’s overall score
Third-party guest reviews: 9.2/10 from 125 reviews — as of
This is an aggregate of published guest reviews from other booking sites, not a TravelShifu rating. We do not average it with anything, and we never restate it as structured data — Google’s review-snippet guidance says not to aggregate ratings from other websites, and every score we hold is somebody else’s.
What guests actually say
Guest sentiment at Charleston Santa Teresa Cartagena
Synthesised from published guest reviews, last run 17 January 2026. Scores are our reading of recurring themes, not an average of star ratings.
Every score and every phrase in this section is the guest analysis from our hotel data provider for Charleston Santa Teresa Cartagena, captured on 2026-01-17. TravelShifu did not compute these numbers, average them, or edit the wording.
- Overall Experience9.3 / 10Excellent
The overall experience was described as luxurious and seamless.
- Location9.6 / 10Excellent
The hotel is ideally located within walking distance of attractions.
- Cleanliness9.6 / 10Excellent
Guests frequently mentioned the cleanliness of the hotel as exceptional.
- Service9.6 / 10Excellent
The staff were described as friendly and professional, going above and beyond to assist guests.
- Room Quality9.1 / 10Excellent
Rooms are described as beautiful and well-maintained with great attention to detail.
- Amenities9.1 / 10Excellent
The hotel offers a range of excellent amenities including a gym and pool.
- Value for Money8.6 / 10Excellent
While some guests noted areas for potential improvement, the overall experience was seen as worth the price.
- Food and Beverage9.1 / 10Excellent
Guests reported exceptional dining experiences including outstanding breakfasts.
Praised consistently
- High cleanliness standards
- Exceptional staff service
- Excellent location
- Beautiful room quality
- Great amenities
- Delicious food
Complained about consistently
- Ongoing renovations
Charleston Santa Teresa Cartagena in photos
Supplied by the property through our hotel data provider and served from its own CDN.
What the property says about itself
The supplier’s own copy, reproduced unedited. It is marketing — the verdict above is ours.
Luxurious Amenities
Indulge in massages, body treatments, and facials at the full-service spa. Take a dip in the outdoor pool or work out at the fitness center for relaxation and recreation.
Culinary Delights
Satisfy your appetite at one of the 3 on-site restaurants, enjoy 24-hour room service, or sip a drink at the bar/lounge. Buffet breakfasts are served daily for a fee, catering to your dining needs.
Prime Location
Ideally situated in Cartagena Walled City, minutes away from Clock Tower and Walls of Cartagena. Explore nearby attractions like Plaza de San Pedro Claver and Cartagena's Gold Museum easily.
To immerse yourself in luxury and convenience, book your stay at Charleston Santa Teresa Cartagena now!
Facilities
52 facilities as listed by the property. Shown in full rather than filtered: the same list is what the structured data on this page claims, so trimming it here would make the markup say more than the page does.
- Elevator
- Fitness facilities
- Shopping on site
- Conference space
- Golfing nearby
- Snorkeling nearby
- Surfing/bodyboarding nearby
- Hiking/biking trails nearby
- Kayaking nearby
- Sailing nearby
- Scuba diving nearby
- Water skiing nearby
- Breakfast available (surcharge)
- Scooter/moped rentals nearby
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Porter/bellhop
- Parasailing nearby
- Full-service spa
- Wedding services
- Pool umbrellas
- Ecotours nearby
- Golf lessons available nearby
- Tours/ticket assistance
- 24-hour business center
- Conference center
- Turkish bath/Hammam
- Free bicycles on site
- Computer station
- Rooftop terrace
- Airport transportation - pickup (surcharge)
- Pool sun loungers
- Boat tours nearby
- Couples/private dining
- Designer stores on site
- Proposal/romance packages available
- Ballroom
- Banquet hall
- Reception hall
- Wheelchair-accessible spa
- Wheelchair-accessible on-site restaurant
- Lifeguard on site
- Change of towels (on request)
- Change of bed sheets (on request)
- Free WiFi
- 24-hour front desk
- Luggage storage
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Outdoor furniture
Where it is, and what is near it
Address
Carrera 3 # 31-23, Centro Plaza de Santa Teresa, Cartagena, Bolivar, 130001Cartagena 130001
Colombia
+57 605 6649494
Check-in & check-out
- Check-in from
- 03:00 PM
- Latest arrival
- 12:00 AM
- Check-out by
- 12:00 PM
Nearest points of interest
Our supplier lists no landmark distances for this property — not zero landmarks nearby, simply no measured distances on file. Rather than estimate them from the coordinates, we leave it blank: the address above and the map are the reliable guide, and our Cartagena area notes cover what is worth walking to.
Where to stay in Cartagena — all 4 properties and the areas they sit in · Read the full Cartagena guide
Conditions worth reading before you book
The property’s own notice, reproduced unedited. Deposits, card rules and pet charges live here.
Head to head
Charleston Santa Teresa vs Hotel Caribe by Faranda Grand
Two five-star centro bets — Plaza de Santa Teresa against Carrera 1a — answering whether walled-city polish or free breakfast and port-edge value should win.
Sofitel Barú Cartagena vs Charleston Santa Teresa
Island private beach against walled-city luxury — Barú resort against Plaza de Santa Teresa — the sand-versus-centro fork most Cartagena trips actually face.
The other Cartagena hotels we cover
Hotel Caribe by Faranda Grand, a member of Radisson Individuals
5-star · Historic Port & Centro Edge
A five-star Faranda Grand on Carrera 1a — free breakfast, spa, pools and gardens — with strong staff praise and room scores that lag the headline 8.6 out of 10.
Las Americas Casa de Playa
4-star · Cielo Mar Beach
A four-star on the Anillo Vial at Cielo Mar — ocean-front location score 9.87, multiple pools and spa — with cleanliness and room quality scores that undercut the 8.6 headline.
Sofitel Barú Cartagena
5-star · Barú Island & Private Beach
A five-star Sofitel on Barú — private beach, full-service spa, Turkish bath and free valet parking — with category guest scores in the high nines and a zero supplier-rating placeholder in our seed.
Charleston Santa Teresa Cartagena — common questions
- Is Charleston Santa Teresa worth the walled-city premium?
- If centro walkability is the trip, yes — location scores 9.55 out of 10 from 125 reviews as of 17 January 2026, with cleanliness and service at the same level. Factor in renovations as a live risk and value at 8.55 if you are price-sensitive.
- Does it have a pool?
- Pool umbrellas appear in the amenity list, implying pool facilities, but we cite only what the first 25 amenities and guest analysis support. Confirm pool access on the partner offer for your dates.
- What time is check-in and check-out at Charleston Santa Teresa Cartagena?
- Check-in is from 03:00 PM and check-out is by 12:00 PM, with the latest accepted arrival at 12:00 AM. These are the property's own published times as published by the property to our hotel data provider. Luggage storage is listed among the facilities.
- Which airport is nearest to Charleston Santa Teresa Cartagena?
- The supplier records CTG as the served airport for this property. That is the airport code our hotel data provider associates with the hotel, not a measured distance — check the route for your own arrival time before you rely on it.