Lisbon hotels
VIP Grand Lisboa Hotel & Spa
A five-star VIP Hotels spa stay on Avenida 5 de Outubro — outdoor pool, sauna and fitness listed — with the softest supplier headline in this Lisbon sample and room-maintenance complaints named.
- 5-star (official classification)
- Avenidas Novas & 5 de Outubro
- VIP Hotels
- Nearest airport LIS
Written by the TravelShifu editorial team · last checked · hotel method
Desk assessmentWe have not stayed here. This verdict is built from the property’s own records and third-party guest reviews, read in full — including the complaints.
Check rates for VIP Grand Lisboa Hotel & Spa
Ad · affiliate links — we may earn a commission if you book through these links. It never changes the price you pay, and it never changes our verdict. How this works
No nightly price is quoted anywhere on this page: we hold no live rate for this property, and a rate printed into a static page is wrong within hours. These links open each partner’s own Lisbonhotel search — search for “VIP Grand Lisboa Hotel & Spa” when you land. We link to the search rather than to a deep link because no per-property deep-link parameter has been verified for these programmes, and a link that quietly lands on the wrong hotel would be worse than one extra step. Trip.com is listed first because it is the partner we work with directly; if the property is not on it, Booking.com carries the widest inventory of the three. We may earn a commission from any of them, and that does not change what this page says about the hotel.
Booking direct? +351 21 043 5000 — we earn nothing from this one, and direct rates sometimes include breakfast or free cancellation that an aggregated rate does not.
Still comparing?
Open the partner’s whole Lisbon list and put it next to this one.
Should you book this hotel?
The verdict
Book it for spa kit and friendly-staff praise; do not treat the five-star badge as a clean guest story — the supplier score is 7.9 out of 10 from 6,088 reviews with room maintenance named.
This seed has no POI distance rows for VIP Grand Lisboa, so we do not invent kilometre claims to Rossio, Belém or the castle. Location still scores 8.49 out of 10 in the guest analysis, with prose that calls out accessibility and nearby attractions — without a pin table we can cite.
The supplier rating is 7.9 out of 10 from 6,088 reviews, captured 12 December 2025 — the lowest headline among these four. Service leads at 8.75 with friendly staff named as a pro; cleanliness 7.48, room quality 7.44 and amenities 7.47 sit softer, with bathroom functionality, room maintenance and inconsistent amenities named in the summaries and cons.
Facilities match a luxury brief on paper: fitness centre, outdoor pool (seasonal listed), spa/wellness, sauna, restaurant, bar, private parking and a barber/beauty shop are listed. Food and beverage scores 7.78 with breakfast praised and other food options mixed.
Check-in is from 02:00 PM; check-out is 12:00 PM. Chain: VIP Hotels.
Best for
- Couples or business travellers who want spa and pool kit on the northern avenues
- Guests who prioritise staff praise over a high headline score
- Anyone comparing a five-star facility list against three- and four-star guest scores elsewhere on this page
Not for
- Anyone who needs verified landmark kilometre pins — there are no POI rows for this hotel in the ingest
- Guests who will not risk room-maintenance complaints — explicitly named
- Readers chasing the strongest headline — Ikonik and Hotel Roma both post 8.8
Verdict last reviewed . Rates, refurbishments and management change — re-check anything time-sensitive before booking.
The supplier’s overall score
Third-party guest reviews: 7.9/10 from 6,088 reviews — as of
This is an aggregate of published guest reviews from other booking sites, not a TravelShifu rating. We do not average it with anything, and we never restate it as structured data — Google’s review-snippet guidance says not to aggregate ratings from other websites, and every score we hold is somebody else’s.
What guests actually say
Guest sentiment at VIP Grand Lisboa Hotel & Spa
Synthesised from published guest reviews, last run 12 December 2025. Scores are our reading of recurring themes, not an average of star ratings.
Every score and every phrase in this section is the guest analysis from our hotel data provider for VIP Grand Lisboa Hotel & Spa, captured on 2025-12-12. TravelShifu did not compute these numbers, average them, or edit the wording.
- Overall Experience7.8 / 10Good
Overall positive with notable areas for improvement.
- Location8.5 / 10Good
Excellent location for accessibility and nearby attractions.
- Cleanliness7.5 / 10Good
Mixed reviews; cleanliness was praised but issues noted in some rooms.
- Service8.8 / 10Excellent
Staff were very friendly and attentive, enhancing the experience.
- Room Quality7.4 / 10Good
Several issues mentioned regarding bathroom functionality and comfort.
- Amenities7.5 / 10Good
Amenities received mixed reviews with some being good, others lacking.
- Value for Money7.9 / 10Good
General sentiment of fair pricing for the quality offered.
- Food and Beverage7.8 / 10Good
Breakfast received praise; other food options varied.
Praised consistently
- Friendly staff
- Good location
Complained about consistently
- Issues with room maintenance
- Inconsistent amenities
VIP Grand Lisboa Hotel & Spa in photos
Supplied by the property through our hotel data provider and served from its own CDN.
What the property says about itself
The supplier’s own copy, reproduced unedited. It is marketing — the verdict above is ours.
Modern Accommodation and Lavish Spa
Featuring Zen-inspired guest rooms and stylish bathrooms with rain showers, the VIP Grand offers a contemporary and luxurious stay.
Dining and Entertainment
Indulge in a variety of international and Portuguese dishes at the hotel’s restaurants, and sip on cocktails at the trendy bar for a delightful culinary experience.
Leisure Facilities
With a Fitness Centre open daily from 7am to 11pm, guests can stay active during their stay at the VIP Grand Lisboa Hotel & Spa.
Book your luxurious stay at the VIP Grand Lisboa Hotel & Spa, where modern design meets comfort and convenience.
Facilities
62 facilities as listed by the property. Shown in full rather than filtered: the same list is what the structured data on this page claims, so trimming it here would make the markup say more than the page does.
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Lift / Elevator
- Laundry
- Luggage storage
- Safety deposit box
- Bar
- Fax/photocopying
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Car hire
- Sauna
- Dry cleaning
- Breakfast in the room
- Massage services
- Packed lunches
- Spa/wellness center
- Barber/beauty shop
- Babysitting/child services
- Private parking
- Outdoor pool
- Private check-in/check-out
- Concierge service
- Special diet menus - on request
- Outdoor pool - seasonal
- Sun loungers or beach chairs
- Fitness/spa locker rooms
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV in common areas
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Breakfast takeaway containers
Where it is, and what is near it
Address
Av. 5 De Outubro 197Lisbon 1050-054
Portugal
+351 21 043 5000
Check-in & check-out
- Check-in from
- 02:00 PM
- Check-out by
- 12:00 PM
Nearest points of interest
Our supplier lists no landmark distances for this property — not zero landmarks nearby, simply no measured distances on file. Rather than estimate them from the coordinates, we leave it blank: the address above and the map are the reliable guide, and our Lisbon area notes cover what is worth walking to.
Where to stay in Lisbon — all 4 properties and the areas they sit in · Read the full Lisbon guide
Conditions worth reading before you book
The property’s own notice, reproduced unedited. Deposits, card rules and pet charges live here.
Head to head
VIP Grand Lisboa Hotel & Spa vs Hotel Roma
Northern Lisbon either/or — five-star spa on Avenida 5 de Outubro against three-star Roma Metro practicality with a much stronger guest headline.
The other Lisbon hotels we cover
Hotel Roma
3-star · Alvalade & Avenida de Roma
A three-star independent on Avenida de Roma — Roma Metro 0.2 km, airport 3 km — with service at 9 out of 10 and noise plus bathroom-cleanliness concerns in the cons.
Ikonik Lisboa
3-star · Parque das Nações
A three-star Ikonik on Avenida do Mediterrâneo — Oceanário 0.7 km, Oriente 0.6 km — with the strongest location score in this Lisbon sample and no gym in the amenity facts.
Tivoli Oriente Lisboa Hotel
4-star · Parque das Nações
A four-star Tivoli on Avenida Dom João II — Oceanário 0.9 km, Oriente 0.6 km — with indoor pool, spa and breakfast praise beside historic-centre distance as the named trade-off.
VIP Grand Lisboa Hotel & Spa — common questions
- Does VIP Grand Lisboa have a spa and pool?
- Yes — spa/wellness centre, sauna and outdoor pool (seasonal listed) appear in the filtered amenity facts, along with a fitness centre. Amenities still score 7.47 out of 10 with inconsistency named in the guest analysis from 6,088 reviews as of 12 December 2025.
- How close is it to Alfama or Belém?
- We cannot quote a kilometre figure — this hotel has no POI rows in the ingest. Do not invent a walk; treat it as a northern-avenues spa base and plan metro or taxi for the historic centre.
- What time is check-in and check-out at VIP Grand Lisboa Hotel & Spa?
- Check-in is from 02:00 PM and check-out is by 12:00 PM. These are the property's own published times as published by the property to our hotel data provider. Luggage storage is listed among the facilities.
- Which airport is nearest to VIP Grand Lisboa Hotel & Spa?
- The supplier records LIS as the served airport for this property. That is the airport code our hotel data provider associates with the hotel, not a measured distance — check the route for your own arrival time before you rely on it.