Madrid hotels
Hotel Regina
A four-star on Alcalá — Sol 0.3 km, Gran Vía 0.2 km, excellent breakfast praise — with noise and occasional cleanliness smells as the honest caveats.
- 4-star (official classification)
- Sol & Gran Vía
- Independent — no chain recorded
- Nearest airport MAD
Written by the TravelShifu editorial team · last checked
Desk assessmentWe have not stayed here. This verdict is built from the property’s own records and third-party guest reviews, read in full — including the complaints.
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The verdict
The coherent four-star Sol pick if you want breakfast praise and a 9.3 headline — read noise and smell complaints before you treat 9.95 location as silence guaranteed.
Geography: Puerta del Sol 0.3 km, Gran Vía 0.2 km, Plaza de Cibeles 0.2 km, Prado 0.8 km, Plaza Mayor 0.6 km. Location scores 9.95 out of 10 — among the strongest pins in this sample.
The supplier rating is 9.3 out of 10 from 8,201 reviews, captured 11 December 2025. Service scores 9.91, food and beverage 9.44 with excellent breakfast named, amenities 9.43, value 9.39. Cleanliness is the soft spot at 8.44 with strange smells named; noise is also a con.
Facilities include fitness centre, restaurant, bar, terrace, room service and an airport shuttle. No pool in the cited facility list. MAD is the airport code.
Check-in and check-out times are not published by the property.
Best for
- Couples who want Sol, Gran Vía and Cibeles within a few minutes’ walk
- Travellers who weight breakfast praise heavily
- Anyone who wants a four-star centro address without flat-10 scepticism
Not for
- Light sleepers — noise is a named con
- Guests sensitive to smell complaints at upscale rates — cleanliness scores 8.44
- Prado-first itineraries at 0.2 km — the Prado is 0.8 km here, not doorstep-close
Verdict last reviewed . Rates, refurbishments and management change — re-check anything time-sensitive before booking.
The supplier’s overall score
Third-party guest reviews: 9.3/10 from 8,201 reviews — as of
This is an aggregate of published guest reviews from other booking sites, not a TravelShifu rating. We do not average it with anything, and we never restate it as structured data — Google’s review-snippet guidance says not to aggregate ratings from other websites, and every score we hold is somebody else’s.
What guests actually say
Guest sentiment at Hotel Regina
Synthesised from published guest reviews, last run 11 December 2025. Scores are our reading of recurring themes, not an average of star ratings.
Every score and every phrase in this section is the guest analysis from our hotel data provider for Hotel Regina, captured on 2025-12-11. TravelShifu did not compute these numbers, average them, or edit the wording.
- Overall Experience9.4 / 10Excellent
Overall positive experience mentioned, with minor complaints.
- Location9.9 / 10Excellent
Location repeatedly mentioned as fantastic and central.
- Cleanliness8.4 / 10Good
Some concerns noted about cleanliness due to strange smells and noise.
- Service9.9 / 10Excellent
Many reviews highlight fantastic and attentive service.
- Room Quality8.4 / 10Good
Some guests found rooms comfortable, but issues with light and noise were noted.
- Amenities9.4 / 10Excellent
Good gym, breakfast options, and overall amenities highlighted positively.
- Value for Money9.4 / 10Excellent
Value considered good due to included amenities.
- Food and Beverage9.4 / 10Excellent
Breakfast consistently praised as excellent.
Praised consistently
- Great service
- Fantastic location
- Excellent breakfast
Complained about consistently
- Noise issues
- Some cleanliness concerns
Hotel Regina in photos
Supplied by the property through our hotel data provider and served from its own CDN.
What the property says about itself
The supplier’s own copy, reproduced unedited. It is marketing — the verdict above is ours.
Prime Location in Madrid
Located in the heart of Madrid near Puerta del Sol and Sevilla metro station, The Regina offers a prime spot for exploring the city's vibrant attractions.
Modern Rooms and Culinary Delights
Experience comfort in our modern rooms equipped with air conditioning, satellite TV, and a work desk. Indulge in Mediterranean cuisine at Restaurant Castizo, known for its seasonal dishes and diverse wine selection.
Proximity to Top Sights
Conveniently situated near the Prado and Thyssen museums, The Regina provides easy access to Madrid's iconic landmarks.
Book now to experience luxury and convenience at The Regina in Madrid!
Facilities
81 facilities as listed by the property. Shown in full rather than filtered: the same list is what the structured data on this page claims, so trimming it here would make the markup say more than the page does.
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Heating
- Terrace
- Family rooms
- Lift / Elevator
- Laundry
- Luggage storage
- Airport shuttle
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Car hire
- Dry cleaning
- Breakfast in the room
- Currency exchange
- Non-smoking throughout
- Sun terrace
- Daily housekeeping
- Airport shuttle (additional charge)
- Shuttle service (additional charge)
- Concierge service
- Special diet menus - on request
- Wheelchair accessible
- Allergy-free room
- Snack bar
- Lower bathroom sink
- Outdoor furniture
- Wine/champagne
- Airport drop off
- Airport pick up
- Coffee Shop on site
- Fruits
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Walking tours
- Breakfast takeaway containers
- Bike tours
- Tour/class on local culture
- Live music/performance
- Themed dinner nights
- Temporary art galleries
- Pub crawls
- Movie nights
- Stand-up comedy
Where it is, and what is near it
Address
Alcala, 19Madrid 28014
Spain
+34 915 21 47 25
Check-in & check-out
- Check-in from
- 02:00 PM
- Latest arrival
- 12:00 AM
- Check-out by
- 12:00 PM
Nearest points of interest
Straight-line distances from our hotel data provider, closest first. A walking route is usually a little longer than the number here.
| Place | Type | Distance |
|---|---|---|
| Gran Vía | District | 200 m |
| Plaza de Cibeles (Fuente de Cibeles) | Landmark | 200 m |
| Puerta del Sol | Landmark | 300 m |
| Plaza Mayor | Landmark | 600 m |
| Museo del Prado | Museum | 800 m |
| Parque del Retiro (El Retiro) | Park | 1 km |
| Museo Nacional Centro de Arte Reina Sofía | Museum | 1.2 km |
| Palacio Real (Royal Palace) | Landmark | 1.5 km |
| Madrid Atocha (Estación de Atocha) | Station | 1.8 km |
| Adolfo Suárez Madrid–Barajas Airport (MAD) | Airport | 15 km |
Where to stay in Madrid — all 4 properties and the areas they sit in · Read the full Madrid guide
Conditions worth reading before you book
The property’s own notice, reproduced unedited. Deposits, card rules and pet charges live here.
Head to head
UMusic Hotel Madrid vs Hotel Regina
Two Sol-area hotels — a five-star with flat 10s against a four-star with breakfast praise — answering whether the badge and the tens beat Regina’s coherence.
The other Madrid hotels we cover
UMusic Hotel Madrid
5-star · Sol & Gran Vía
A five-star on Calle de la Paz — Puerta del Sol 0.2 km, Prado 1 km — flat 10s across guest categories with HVAC noise and check-in friction as named cons.
Axel Hotel Madrid - Adults Only
4-star · Paseo del Arte & Atocha
An adults-only four-star on Atocha — Prado 0.2 km, Atocha station 0.1 km — pool and fitness listed with loud noise and poor layout as named cons.
Letoh Letoh Gran Vía
· Sol & Gran Vía
A Gran Vía address with no official star_rating in the property’s records — 8.8 out of 10 from 11,125 reviews, strong location, small rooms and limited amenities as the honest read.
Hotel Regina — common questions
- Is Hotel Regina good for breakfast?
- Guest data says yes — food and beverage scores 9.44 out of 10 and excellent breakfast is a named pro from 8,201 reviews as of 11 December 2025. Noise and occasional smell complaints sit in the same analysis.
- How does it compare with UMusic Hotel Madrid?
- Both are Sol-area stays. Regina posts 9.3 from 8,201 reviews with breakfast praise and a four-star classification; UMusic posts flat 10s from 4,873 with a five-star badge and HVAC noise as a con. Full comparison: /hotels/madrid/compare/umusic-hotel-madrid-vs-hotel-regina.
- What time is check-in and check-out at Hotel Regina?
- Check-in is from 02:00 PM and check-out is by 12:00 PM, with the latest accepted arrival at 12:00 AM. These are the property's own published times as published by the property to our hotel data provider. Luggage storage is listed among the facilities.
- What is near Hotel Regina?
- Our hotel data provider records Gran Vía at 200 m, Plaza de Cibeles (Fuente de Cibeles) at 200 m, Puerta del Sol at 300 m. Distances are straight-line from the property, so a walking route is usually a little longer.
- Which airport is nearest to Hotel Regina?
- The supplier records MAD as the served airport for this property. That is the airport code our hotel data provider associates with the hotel, not a measured distance — check the route for your own arrival time before you rely on it.