Mecca hotels
Four Points by Sheraton Makkah Al Naseem
A 4-star Four Points by Sheraton Makkah Al Naseem at Third Ring Road, behind Al Rajhi Mosque — Masjid al-Haram (The Grand Mosque) & The Kaaba at 7 km with a 8.3 headline from 18,214 reviews and poor service in some areas named in the cons.
- 4-star (official classification)
- Al Naseem belt
- Four Points by Sheraton
Written by the TravelShifu editorial team · last checked · hotel method
Desk assessmentWe have not stayed here. This verdict is built from the property’s own records and third-party guest reviews, read in full — including the complaints.
Check rates for Four Points by Sheraton Makkah Al Naseem
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Booking direct? +966 12 550 8999 — we earn nothing from this one, and direct rates sometimes include breakfast or free cancellation that an aggregated rate does not.
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The verdict
Book Four Points by Sheraton Makkah Al Naseem if a 8.3 headline from 18,214 fits your tolerance — accept poor service in some areas, room quality needs work as named trade-offs.
Geography from the supplier table: Masjid al-Haram (The Grand Mosque) & The Kaaba at 7 km; Abraj Al-Bait (Makkah Royal Clock Tower) at 7 km; Mina (Pilgrim tent city) at 9 km; Jabal al-Nour (Cave of Hira) at 10 km; Muzdalifah at 16 km. Location scores 9.24 out of 10.
The supplier rating is 8.3 out of 10 from 18,214 reviews, captured 16 December 2025. Cleanliness 8.23. Service 8.7. Pros name good location, nice amenities. Cons name poor service in some areas, room quality needs work.
Filtered amenity facts include Fitness facilities, Fitness center, Fitness/spa locker rooms, Restaurant, Parking, Free Parking — we only cite what the seed lists.
Chain: Four Points by Sheraton. Check-in from 04:00 PM; check-out 12:00 PM.
Best for
- Travellers who want a 4-star with a 8.3 headline from 18,214 reviews
- Anyone comparing dated cleanliness and location category scores before booking
- Readers who will read named cons as carefully as the pros
Not for
- Anyone expecting a quoted nightly rate on this page
- Guests who will not accept named cons such as poor service in some areas
- Anyone treating star class alone as a cleanliness guarantee
Verdict last reviewed . Rates, refurbishments and management change — re-check anything time-sensitive before booking.
The supplier’s overall score
Third-party guest reviews: 8.3/10 from 18,214 reviews — as of
This is an aggregate of published guest reviews from other booking sites, not a TravelShifu rating. We do not average it with anything, and we never restate it as structured data — Google’s review-snippet guidance says not to aggregate ratings from other websites, and every score we hold is somebody else’s.
What guests actually say
Guest sentiment at Four Points by Sheraton Makkah Al Naseem
Synthesised from published guest reviews, last run 16 December 2025. Scores are our reading of recurring themes, not an average of star ratings.
Every score and every phrase in this section is the guest analysis from our hotel data provider for Four Points by Sheraton Makkah Al Naseem, captured on 2025-12-16. TravelShifu did not compute these numbers, average them, or edit the wording.
- Overall Experience8.4 / 10Good
General satisfaction with some notable areas for improvement.
- Location9.2 / 10Excellent
Ideal location near a beautiful mosque and quiet area.
- Cleanliness8.2 / 10Good
The cleaning needs to be requested; otherwise, it doesn't happen automatically.
- Service8.7 / 10Excellent
Mostly great staff, but some experiences pointed out unprofessional service.
- Room Quality7.7 / 10Good
Room quality needs improvement as some furniture is old and worn.
- Amenities8.7 / 10Excellent
Good amenities, but room amenities like Wi-Fi were lacking.
- Value for Money8.2 / 10Good
The price is good, but some services could be better for the cost.
- Food and Beverage7.2 / 10Good
Breakfast was not good at all; improvement needed.
Praised consistently
- Good location
- Nice amenities
Complained about consistently
- Poor service in some areas
- Room quality needs work
Four Points by Sheraton Makkah Al Naseem in photos
Supplied by the property through our hotel data provider and served from its own CDN.
What the property says about itself
The supplier’s own copy, reproduced unedited. It is marketing — the verdict above is ours.
Luxurious Accommodation and Convenient Amenities
Modern Rooms and Entertainment
The rooms at Four Points by Sheraton Makkah Al Naseem are designed for comfort and relaxation, featuring a desk, flat-screen TV, and a private bathroom with complimentary toiletries. Perfect for unwinding after a long day of exploring.
Exceptional Services and Facilities
Guests can enjoy a delicious continental or buffet breakfast daily at the hotel. Additionally, the property offers a fitness centre, a restaurant, and a 24-hour front desk for ultimate convenience. Not to mention the free WiFi and shuttle services to Haram available round the clock.
Ideal Location and Accessibility
Located just 6.5 km from Masjid Al Haram and with easy access to Makkah Mall and Abraj Al Bait, Four Points by Sheraton Makkah Al Naseem provides a prime location for guests. Book now to experience luxury and comfort in the heart of Makkah.
Facilities
66 facilities as listed by the property. Shown in full rather than filtered: the same list is what the structured data on this page claims, so trimming it here would make the markup say more than the page does.
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Heating
- Family rooms
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Car hire
- Dry cleaning
- Breakfast in the room
- Currency exchange
- Babysitting/child services
- Non-smoking throughout
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Accessible parking
- Street parking
- Shared lounge/TV area
- Minimarket on site
- Concierge service
- Special diet menus - on request
- Grocery deliveries
- Wheelchair accessible
- Lockers
- Toilet with grab rails
- Lower bathroom sink
- Higher level toilet
- Emergency cord in bathroom
- Fruits
- Fitness/spa locker rooms
- Visual aids: Braille
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- 24-hour security
- Thermometers for guests provided by property
- Key card access
Where it is, and what is near it
Address
Third Ring Road, behind Al Rajhi MosqueMecca 21955
Saudi Arabia
+966 12 550 8999
Check-in & check-out
- Check-in from
- 04:00 PM
- Check-out by
- 12:00 PM
Nearest points of interest
Straight-line distances from our hotel data provider, closest first. A walking route is usually a little longer than the number here.
| Place | Type | Distance |
|---|---|---|
| Jannat al-Mu'alla (historic cemetery) | Place of worship | 6 km |
| Masjid al-Haram (The Grand Mosque) & The Kaaba | Place of worship | 7 km |
| Abraj Al-Bait (Makkah Royal Clock Tower) | Landmark | 7 km |
| Makkah Station (Haramain High-Speed Railway) | Station | 8 km |
| Mina (Pilgrim tent city) | District | 9 km |
| Jabal al-Nour (Cave of Hira) | Place of worship | 10 km |
| Muzdalifah | District | 16 km |
| Mount Arafat (Jabal Arafat) | Place of worship | 18 km |
| King Abdulaziz International Airport (Jeddah) | Airport | 70 km |
Where to stay in Mecca — all 4 properties and the areas they sit in · Read the full Mecca guide
Conditions worth reading before you book
The property’s own notice, reproduced unedited. Deposits, card rules and pet charges live here.
Head to head
Four Points by Sheraton Makkah Al Naseem vs Elaf Bakkah Hotel
Two Mecca hotels from the same ingest sample — 4-star Four Points by Sheraton Makkah Al Naseem against 3-star Elaf Bakkah Hotel — compared on dated guest scores, not inventing rates or walks.
The other Mecca hotels we cover
Jabal Omar Hyatt Regency Makkah
5-star · Jabal Omar / Haram edge
A 5-star Jabal Omar Hyatt Regency Makkah at Jabal Omar, Ibrahim Al Khalil Road — Masjid al-Haram (The Grand Mosque) & the Kaaba at 0.2 km with a 8.9 headline from 20,000 reviews and cleanliness issues named in the cons.
Makkah Clock Royal Tower, A Fairmont Hotel
5-star · Clock Tower / Abraj Al-Bait
A 5-star Makkah Clock Royal Tower, A Fairmont Hotel at King Abdul Aziz Endownment, Abraj Al Bait Complex PO Box 762, Makkah, 21955 — Masjid al-Haram (Great Mosque of Mecca) at 0.1 km with a 8.4 headline from 20,000 reviews and high price named in the cons.
Elaf Bakkah Hotel
3-star · Central value belt
A 3-star Elaf Bakkah Hotel at Mahbas Al Jin — no POI rows with a 8 headline from 19,003 reviews and poor cleanliness named in the cons.
Four Points by Sheraton Makkah Al Naseem — common questions
- How does Four Points by Sheraton Makkah Al Naseem score with guests?
- Our hotel data provider returns 8.3 out of 10 from 18,214 reviews as of 16 December 2025. Location 9.24/10. Cleanliness 8.23/10. We have not stayed — this is a desk assessment from our hotel data provider’s dated guest analysis on the page.
- How close is Four Points by Sheraton Makkah Al Naseem to Masjid al-Haram (The Grand Mosque) & The Kaaba?
- Masjid al-Haram (The Grand Mosque) & The Kaaba at 7 km on our hotel data provider’s figures. We have not stayed — this is a desk assessment from our hotel data provider’s dated guest analysis on the page.
- What time is check-in and check-out at Four Points by Sheraton Makkah Al Naseem?
- Check-in is from 04:00 PM and check-out is by 12:00 PM. These are the property's own published times as published by the property to our hotel data provider. Luggage storage is listed among the facilities.
- What is near Four Points by Sheraton Makkah Al Naseem?
- Our hotel data provider records Jannat al-Mu'alla (historic cemetery) at 6 km, Masjid al-Haram (The Grand Mosque) & The Kaaba at 7 km, Abraj Al-Bait (Makkah Royal Clock Tower) at 7 km. Distances are straight-line from the property, so a walking route is usually a little longer.