Mecca hotels
Jabal Omar Hyatt Regency Makkah
A 5-star Jabal Omar Hyatt Regency Makkah at Jabal Omar, Ibrahim Al Khalil Road — Masjid al-Haram (The Grand Mosque) & the Kaaba at 0.2 km with a 8.9 headline from 20,000 reviews and cleanliness issues named in the cons.
- 5-star (official classification)
- Jabal Omar / Haram edge
- Hyatt Regency
- Nearest airport JED
Written by the TravelShifu editorial team · last checked · hotel method
Desk assessmentWe have not stayed here. This verdict is built from the property’s own records and third-party guest reviews, read in full — including the complaints.
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Booking direct? +966 12 577 1234 — we earn nothing from this one, and direct rates sometimes include breakfast or free cancellation that an aggregated rate does not.
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The verdict
Book Jabal Omar Hyatt Regency Makkah if a 8.9 headline from 20,000 fits your tolerance — accept cleanliness issues, room quality concerns as named trade-offs.
Geography from the supplier table: Masjid al-Haram (The Grand Mosque) & the Kaaba at 0.2 km; Zamzam Well at 0.1 km; Abraj Al-Bait (Makkah Royal Clock Tower) at 0.3 km; Jabal al-Nour (Cave of Hira) at 5.5 km; Mina (Hajj tent city / valley of Mina) at 7.5 km. Location scores 9.55 out of 10.
The supplier rating is 8.9 out of 10 from 20,000 reviews, captured 9 January 2026. Cleanliness 8.04. Service 9.51. Pros name great service, convenient location, good food quality. Cons name cleanliness issues, room quality concerns.
Filtered amenity facts include Fitness facilities, Fitness center, Restaurant, Barber/beauty shop, Snack bar, Screens / Barriers between staff and guests for safety — we only cite what the seed lists.
Chain: Hyatt Regency. Check-in from 04:00 PM; check-out 12:00 PM.
Best for
- Travellers who want a 5-star with a 8.9 headline from 20,000 reviews
- Anyone comparing dated cleanliness and location category scores before booking
- Readers who will read named cons as carefully as the pros
Not for
- Anyone expecting a quoted nightly rate on this page
- Guests who will not accept named cons such as cleanliness issues
- Anyone treating star class alone as a cleanliness guarantee
Verdict last reviewed . Rates, refurbishments and management change — re-check anything time-sensitive before booking.
The supplier’s overall score
Third-party guest reviews: 8.9/10 from 20,000 reviews — as of
This is an aggregate of published guest reviews from other booking sites, not a TravelShifu rating. We do not average it with anything, and we never restate it as structured data — Google’s review-snippet guidance says not to aggregate ratings from other websites, and every score we hold is somebody else’s.
What guests actually say
Guest sentiment at Jabal Omar Hyatt Regency Makkah
Synthesised from published guest reviews, last run 9 January 2026. Scores are our reading of recurring themes, not an average of star ratings.
Every score and every phrase in this section is the guest analysis from our hotel data provider for Jabal Omar Hyatt Regency Makkah, captured on 2026-01-09. TravelShifu did not compute these numbers, average them, or edit the wording.
- Overall Experience9.0 / 10Excellent
Despite some negative aspects noted, the overall guest experience was largely positive.
- Location9.6 / 10Excellent
The hotel is conveniently located close to the Haram, which was well received by guests.
- Cleanliness8.0 / 10Good
The room carpets were reported as dusty and filthy, indicating a need for updating and improved cleanliness.
- Service9.5 / 10Excellent
Exceptional service noted, particularly from staff member Riad and Mr. Abdul Salaam, with many positive experiences highlighted.
- Room Quality8.0 / 10Good
Room quality was negatively impacted by dated carpets and malfunctioning electrical outlets.
- Amenities9.0 / 10Excellent
General amenities were good, though some issues were reported about service responsiveness.
- Value for Money8.5 / 10Good
While the location provides a good value, the high room rate was criticized given the cleanliness issues.
- Food and Beverage9.5 / 10Excellent
Breakfast and buffet services received high praise, particularly for the food quality and selection.
Praised consistently
- Great service
- Convenient location
- Good food quality
Complained about consistently
- Cleanliness issues
- Room quality concerns
Jabal Omar Hyatt Regency Makkah in photos
Supplied by the property through our hotel data provider and served from its own CDN.
What the property says about itself
The supplier’s own copy, reproduced unedited. It is marketing — the verdict above is ours.
Prime Location
Located just a one-minute walk to Al-Masjid Al-Haram, Jabal Omar Hyatt Regency Makkah offers a convenient and spiritually enriching stay in the heart of Makkah.
Luxurious Accommodations
The hotel boasts 656 spacious guestrooms and suites, exuding elegance and comfort with modern amenities and stylish decor, ranging from 38 to 190 square metres.
Diverse Dining Options
With various dining venues such as The Oasis, Al Forno, Tea Lounge, and Al Tekkeya, guests can embark on a culinary journey catering to different tastes, complemented by 24-hour in-room dining service.
To experience luxury and convenience in the sacred city of Makkah, book your stay at Jabal Omar Hyatt Regency Makkah.
Facilities
88 facilities as listed by the property. Shown in full rather than filtered: the same list is what the structured data on this page claims, so trimming it here would make the markup say more than the page does.
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Heating
- Family rooms
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Car hire
- Dry cleaning
- Breakfast in the room
- Packed lunches
- Barber/beauty shop
- Currency exchange
- Babysitting/child services
- Valet parking
- Private parking
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Accessible parking
- Shared lounge/TV area
- Parking garage
- Minimarket on site
- Concierge service
- Special diet menus - on request
- Wheelchair accessible
- Allergy-free room
- Kid meals
- Snack bar
- ATM/cash machine on site
- Lockers
- Electric vehicle charging station
- Toilet with grab rails
- Baby safety gates
- Kids' club
- Emergency cord in bathroom
- Beauty Services
- Hair Salon Services
- Visual aids: Braille
- Auditory guidance
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Mobile app for room service
Where it is, and what is near it
Address
Jabal Omar, Ibrahim Al Khalil RoadMecca 24231
Saudi Arabia
+966 12 577 1234
Check-in & check-out
- Check-in from
- 04:00 PM
- Check-out by
- 12:00 PM
Nearest points of interest
Straight-line distances from our hotel data provider, closest first. A walking route is usually a little longer than the number here.
| Place | Type | Distance |
|---|---|---|
| Zamzam Well | Place of worship | 100 m |
| Masjid al-Haram (The Grand Mosque) & the Kaaba | Place of worship | 200 m |
| Abraj Al-Bait (Makkah Royal Clock Tower) | Landmark | 300 m |
| Jabal Thawr (Cave of Thawr) | Landmark | 4 km |
| Jabal al-Nour (Cave of Hira) | Landmark | 5.5 km |
| Makkah Station (Haramain High‑Speed Railway - Mecca Station) | Station | 7 km |
| Mina (Hajj tent city / valley of Mina) | District | 7.5 km |
| Mount Arafat (Jabal Arafat) | Landmark | 20 km |
| King Abdulaziz International Airport (Jeddah) | Airport | 76 km |
Where to stay in Mecca — all 4 properties and the areas they sit in · Read the full Mecca guide
Conditions worth reading before you book
The property’s own notice, reproduced unedited. Deposits, card rules and pet charges live here.
Head to head
Jabal Omar Hyatt Regency Makkah vs Makkah Clock Royal Tower, A Fairmont Hotel
Two Mecca hotels from the same ingest sample — 5-star Jabal Omar Hyatt Regency Makkah against 5-star Makkah Clock Royal Tower, A Fairmont Hotel — compared on dated guest scores, not inventing rates or walks.
The other Mecca hotels we cover
Makkah Clock Royal Tower, A Fairmont Hotel
5-star · Clock Tower / Abraj Al-Bait
A 5-star Makkah Clock Royal Tower, A Fairmont Hotel at King Abdul Aziz Endownment, Abraj Al Bait Complex PO Box 762, Makkah, 21955 — Masjid al-Haram (Great Mosque of Mecca) at 0.1 km with a 8.4 headline from 20,000 reviews and high price named in the cons.
Four Points by Sheraton Makkah Al Naseem
4-star · Al Naseem belt
A 4-star Four Points by Sheraton Makkah Al Naseem at Third Ring Road, behind Al Rajhi Mosque — Masjid al-Haram (The Grand Mosque) & The Kaaba at 7 km with a 8.3 headline from 18,214 reviews and poor service in some areas named in the cons.
Elaf Bakkah Hotel
3-star · Central value belt
A 3-star Elaf Bakkah Hotel at Mahbas Al Jin — no POI rows with a 8 headline from 19,003 reviews and poor cleanliness named in the cons.
Jabal Omar Hyatt Regency Makkah — common questions
- How does Jabal Omar Hyatt Regency Makkah score with guests?
- Our hotel data provider returns 8.9 out of 10 from 20,000 reviews as of 9 January 2026. Location 9.55/10. Cleanliness 8.04/10. We have not stayed — this is a desk assessment from our hotel data provider’s dated guest analysis on the page.
- How close is Jabal Omar Hyatt Regency Makkah to Masjid al-Haram (The Grand Mosque) & the Kaaba?
- Masjid al-Haram (The Grand Mosque) & the Kaaba at 0.2 km on our hotel data provider’s figures. We have not stayed — this is a desk assessment from our hotel data provider’s dated guest analysis on the page.
- What time is check-in and check-out at Jabal Omar Hyatt Regency Makkah?
- Check-in is from 04:00 PM and check-out is by 12:00 PM. These are the property's own published times as published by the property to our hotel data provider. Luggage storage is listed among the facilities.
- What is near Jabal Omar Hyatt Regency Makkah?
- Our hotel data provider records Zamzam Well at 100 m, Masjid al-Haram (The Grand Mosque) & the Kaaba at 200 m, Abraj Al-Bait (Makkah Royal Clock Tower) at 300 m. Distances are straight-line from the property, so a walking route is usually a little longer.
- Which airport is nearest to Jabal Omar Hyatt Regency Makkah?
- The supplier records JED as the served airport for this property. That is the airport code our hotel data provider associates with the hotel, not a measured distance — check the route for your own arrival time before you rely on it.