Mexico City hotels
Presidente InterContinental Mexico City by IHG
A five-star IHG Presidente on Campos Elíseos — Chapultepec 0.4 km, Masaryk 0.5 km, Anthropology Museum 0.7 km — with food-quality and small-room complaints despite 10 out of 10 location and service scores.
- 5-star (official classification)
- Polanco & Chapultepec
- InterContinental Hotels & Resorts
- Nearest airport MEX
Written by the TravelShifu editorial team · last checked
Desk assessmentWe have not stayed here. This verdict is built from the property’s own records and third-party guest reviews, read in full — including the complaints.
Check rates for Presidente InterContinental Mexico City by IHG
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The verdict
The Polanco pick if Chapultepec and Masaryk dining are the week — read food scores (8.09) and small-room complaints before you treat the 9 out of 10 headline as a flawless stay.
Geography: Chapultepec 0.4 km, Anthropology Museum 0.7 km, Ángel 0.6 km, Masaryk shopping 0.5 km, Castillo 1.3 km, Soumaya 1.8 km, Zócalo 5.5 km, airport 12 km. Location scores 10 out of 10; service also 10. Metro Polanco (Line 7) is 0.2 km.
The supplier rating is 9 out of 10 from 1,952 reviews, captured 6 January 2026. Cleanliness 8.6 with check-in issues named; room quality 8.57 with small rooms noted; amenities 8.61 with pool/sauna wishes in the prose; value 8.56 with extra-charge grumbles; food and beverage 8.09 with mixed restaurant reviews; overall experience 9.55.
Facilities include a fitness centre, hot tub/Jacuzzi, restaurant, bar, airport shuttle, parking and pets allowed. There is no swimming pool or sauna in the first 25 amenities cited — guests mention wishing for them in the analysis.
Pros name friendly staff, great location, comfortable rooms and good amenities. Cons name cleanliness at check-in, food quality concerns and small room sizes. IHG loyalty is a practical edge if you collect points.
Best for
- Couples and business travellers who want Polanco restaurants and Chapultepec walks
- Anyone who needs an airport shuttle and pets allowed at a five-star Polanco address
- IHG loyalty members who want points on a Chapultepec-side stay
Not for
- Zócalo-first itineraries; the square is 5.5 km away
- Guests who book for hotel restaurant quality — food and beverage is 8.09 out of 10
- Anyone who needs a pool on site; none is listed and guests wish for one in the analysis
Verdict last reviewed . Rates, refurbishments and management change — re-check anything time-sensitive before booking.
The supplier’s overall score
Third-party guest reviews: 9.0/10 from 1,952 reviews — as of
This is an aggregate of published guest reviews from other booking sites, not a TravelShifu rating. We do not average it with anything, and we never restate it as structured data — Google’s review-snippet guidance says not to aggregate ratings from other websites, and every score we hold is somebody else’s.
What guests actually say
Guest sentiment at Presidente InterContinental Mexico City by IHG
Synthesised from published guest reviews, last run 6 January 2026. Scores are our reading of recurring themes, not an average of star ratings.
Every score and every phrase in this section is the guest analysis from our hotel data provider for Presidente InterContinental Mexico City by IHG, captured on 2026-01-06. TravelShifu did not compute these numbers, average them, or edit the wording.
- Overall Experience9.6 / 10Excellent
Overall a positive experience with many highlights.
- Location10.0 / 10Excellent
Unbeatable location near restaurants, cafés, and shopping.
- Cleanliness8.6 / 10Excellent
Some issues noted during check-in regarding cleanliness.
- Service10.0 / 10Excellent
Staff was incredibly friendly and professional throughout the stay.
- Room Quality8.6 / 10Excellent
Rooms described as comfortable but some mentioned small sizes.
- Amenities8.6 / 10Excellent
Amenities like gym were noted, but some wished for a pool or sauna.
- Value for Money8.6 / 10Excellent
Value questioned due to extra charges for certain items.
- Food and Beverage8.1 / 10Good
Mixed reviews on food quality; some found the restaurant subpar.
Praised consistently
- Friendly staff
- Great location
- Comfortable rooms
- Good amenities
Complained about consistently
- Cleanliness issues noted
- Food quality concerns
- Room sizes may be small
Presidente InterContinental Mexico City by IHG in photos
Supplied by the property through our hotel data provider and served from its own CDN.
What the property says about itself
The supplier’s own copy, reproduced unedited. It is marketing — the verdict above is ours.
Luxurious Accommodation in Polanco District
State-of-the-Art Fitness Center with Breathtaking Views
Experience a workout like never before at the Intercontinental Presidente Mexico City's fitness center, offering panoramic views of Chapultepec Park. Unwind post-workout with an indulgent in-room massage or a refreshing beverage from the room's minibar.
Culinary Delights from Around the World
Indulge in a culinary journey with six on-site restaurants featuring diverse cuisines including French, Italian, Chinese, and local Mexican flavors. After a delicious meal, sip on cocktails and enjoy live music at the elegant Lobby Bar.
Immerse yourself in the vibrant Polanco district and explore nearby attractions such as the National Museum of Anthropology, just minutes away. Book your stay at InterContinental Presidente Mexico City for a truly unforgettable experience.
Facilities
81 facilities as listed by the property. Shown in full rather than filtered: the same list is what the structured data on this page claims, so trimming it here would make the markup say more than the page does.
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Heating
- Pets allowed
- Lift / Elevator
- Laundry
- Luggage storage
- Airport shuttle
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Hot tub/Jacuzzi
- Car hire
- Dry cleaning
- Breakfast in the room
- Massage services
- Packed lunches
- Spa/wellness center
- Barber/beauty shop
- Babysitting/child services
- Valet parking
- Non-smoking throughout
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Accessible parking
- Airport shuttle (additional charge)
- Parking garage
- Shuttle service (additional charge)
- Concierge service
- Special diet menus - on request
- Grocery deliveries
- Snack bar
- ATM/cash machine on site
- Wine/champagne
- Airport drop off
- Airport pick up
- Coffee Shop on site
- Fruits
- Beauty Services
- Pet basket
- Personal trainer
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Key card access
- Temporary art galleries
Where it is, and what is near it
Address
Campos Eliseos, 218Mexico City 11560
Mexico
+52 55 5327 7700
Check-in & check-out
- Check-in from
- 03:00 PM
- Check-out by
- 12:00 PM
Nearest points of interest
Straight-line distances from our hotel data provider, closest first. A walking route is usually a little longer than the number here.
| Place | Type | Distance |
|---|---|---|
| Metro Polanco (Line 7) | Station | 200 m |
| Bosque de Chapultepec | Park | 400 m |
| Avenida Presidente Masaryk (Polanco shopping) | Shopping | 500 m |
| Ángel de la Independencia | Landmark | 600 m |
| Museo Nacional de Antropología | Museum | 700 m |
| Castillo de Chapultepec | Landmark | 1.3 km |
| Museo Soumaya (Plaza Carso) | Museum | 1.8 km |
| Palacio de Bellas Artes | Landmark | 4.5 km |
| Zócalo (Plaza de la Constitución) | Landmark | 5.5 km |
| Aeropuerto Internacional Benito Juárez (Mexico City International Airport) | Airport | 12 km |
Where to stay in Mexico City — all 4 properties and the areas they sit in · Read the full Mexico City guide
Conditions worth reading before you book
The property’s own notice, reproduced unedited. Deposits, card rules and pet charges live here.
Head to head
Courtyard Mexico City Airport vs Presidente InterContinental
Airport practical against Polanco luxury — a four-star Courtyard 0.4 km from AICM against a five-star IHG on Campos Elíseos.
The other Mexico City hotels we cover
Gran Hotel Ciudad de México Zócalo View
5-star · Historic Centre & Zócalo
A five-star on Avenida 16 de Septiembre — Zócalo and cathedral 0.05 km, flat 10s on location and room quality — with bathtub cleanliness and service inconsistencies still named in the same analysis.
Courtyard by Marriott Mexico City Airport
4-star · Airport & Peñón de los Baños
A four-star Courtyard 0.4 km from AICM — airport shuttle, pets allowed, strong service scores — with breakfast and value complaints despite a 9.4 out of 10 supplier rating.
Barceló Mexico Reforma
5-star · Reforma & Chapultepec
A five-star Barceló on Paseo de la Reforma — Ángel 0.3 km, Chapultepec 1.1 km, swimming pool listed — with unclean bathrooms and inconsistent service named despite a 9 out of 10 supplier score.
Presidente InterContinental Mexico City by IHG — common questions
- Is Presidente InterContinental good for Chapultepec and Polanco?
- Yes on distance — Chapultepec is 0.4 km and Masaryk shopping 0.5 km on our hotel data provider’s figures, with location at 10 out of 10 from 1,952 reviews as of 6 January 2026. Food and beverage is the soft category at 8.09 if you plan to eat in-house.
- How does it compare with Barceló Reforma?
- Different corridor. Presidente is Polanco/Chapultepec edge with Anthropology Museum 0.7 km; Barceló is Reforma with the Ángel 0.3 km and a swimming pool listed. Full comparison: /hotels/mexico-city/compare/barcelo-mexico-reforma-vs-presidente-intercontinental-mexico-city-by-ihg.
- What time is check-in and check-out at Presidente InterContinental Mexico City by IHG?
- Check-in is from 03:00 PM and check-out is by 12:00 PM. These are the property's own published times as published by the property to our hotel data provider. Luggage storage is listed among the facilities.
- What is near Presidente InterContinental Mexico City by IHG?
- Our hotel data provider records Metro Polanco (Line 7) at 200 m, Bosque de Chapultepec at 400 m, Avenida Presidente Masaryk (Polanco shopping) at 500 m. Distances are straight-line from the property, so a walking route is usually a little longer.
- Which airport is nearest to Presidente InterContinental Mexico City by IHG?
- The supplier records MEX as the served airport for this property. That is the airport code our hotel data provider associates with the hotel, not a measured distance — check the route for your own arrival time before you rely on it.