New York hotels
Arlo Midtown
A four-star Arlo on West 38th Street — Times Square 0.7 km, Penn Station 0.6 km, parking listed — with strong service and location scores and small-room, noise and privacy complaints.
- 4-star (official classification)
- Midtown West & Hudson Yards
- Independent — no chain recorded
Written by the TravelShifu editorial team · last checked
Desk assessmentWe have not stayed here. This verdict is built from the property’s own records and third-party guest reviews, read in full — including the complaints.
Check rates for Arlo Midtown
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Booking direct? +1 212-343-7000 — we earn nothing from this one, and direct rates sometimes include breakfast or free cancellation that an aggregated rate does not.
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The verdict
Book it for Midtown West practicality and friendly staff; accept small rooms and noise as part of the deal — room quality scores 8.77 out of 10 with size and privacy named as cons.
The pin splits the difference between Chelsea and Times Square. our hotel data provider puts Times Square at 0.7 km, Penn Station at 0.6 km, Hudson Yards at 1 km, High Line at 0.9 km and Empire State Building at 1.1 km. Location scores 9.73 out of 10.
The supplier rating is 9.4 out of 10 from 7,354 reviews, captured 18 December 2025. Service scores 10; overall experience 9.76; value 9.75. Cleanliness 8.76 with some dirt-in-room mentions; room quality 8.77 with small rooms and privacy concerns named as cons. Noise is a named con in the highlights.
Facilities are practical Midtown stock: fitness centre, restaurant, bar, terrace, parking, pets allowed and meeting facilities listed. There is no pool in the first twenty-five amenities cited.
Breakfast quality is praised in pros while some prices are called high in the food summary — we do not quote those prices. LGA is 13 km.
Best for
- Travellers who want Penn Station and Hudson Yards within a kilometre
- Business trips where parking listed in Manhattan matters
- Anyone who will be out all day and mostly need location and service scores
Not for
- Guests who need large rooms — size is a named con
- Light sleepers — noise is a named con
- Privacy-sensitive layouts — privacy concerns appear in the guest analysis
Verdict last reviewed . Rates, refurbishments and management change — re-check anything time-sensitive before booking.
The supplier’s overall score
Third-party guest reviews: 9.4/10 from 7,354 reviews — as of
This is an aggregate of published guest reviews from other booking sites, not a TravelShifu rating. We do not average it with anything, and we never restate it as structured data — Google’s review-snippet guidance says not to aggregate ratings from other websites, and every score we hold is somebody else’s.
What guests actually say
Guest sentiment at Arlo Midtown
Synthesised from published guest reviews, last run 18 December 2025. Scores are our reading of recurring themes, not an average of star ratings.
Every score and every phrase in this section is the guest analysis from our hotel data provider for Arlo Midtown, captured on 2025-12-18. TravelShifu did not compute these numbers, average them, or edit the wording.
- Overall Experience9.8 / 10Excellent
Reviews were overwhelmingly positive, with many guests excited to return.
- Location9.7 / 10Excellent
Location was consistently mentioned positively in the reviews as fantastic and great for tourism.
- Cleanliness8.8 / 10Excellent
Multiple reviews mention cleanliness positively, but some also note issues with dirt in the room.
- Service10.0 / 10Excellent
Staff received high praise for being friendly and welcoming, particularly highlighted in several reviews.
- Room Quality8.8 / 10Excellent
Rooms are described as small and with some privacy issues, impacting the experience.
- Amenities9.2 / 10Excellent
Basic amenities were mentioned positively, though some guests found room facilities lacking.
- Value for Money9.8 / 10Excellent
Guests noted that the hotel offers reasonable prices for the area, enhancing perceived value.
- Food and Beverage9.2 / 10Excellent
Breakfast quality and restaurant experience were praised, but some prices found high.
Praised consistently
- Great location
- Friendly service
- Cleanliness
- Comfortable rooms
Complained about consistently
- Rooms too small
- Noise issues
- Privacy concerns
Arlo Midtown in photos
Supplied by the property through our hotel data provider and served from its own CDN.
What the property says about itself
The supplier’s own copy, reproduced unedited. It is marketing — the verdict above is ours.
Modern Amenities and Convenient Location
Arlo Midtown in New York offers a blend of modern amenities and a prime location. The hotel features free bikes, a fitness centre, and a shared lounge, providing guests with opportunities for relaxation and recreation. Situated less than 1 km from Macy's, and within close proximity to Times Square and Bryant Park, the hotel's location is ideal for exploring the city.
Diverse Dining Options
Indulge in a culinary journey at the hotel's restaurant, serving a fusion of American and Mediterranean cuisine. With options for vegetarians, dairy-free, and vegans, there's something to satisfy every palate.
Comfortable Accommodations
The rooms at Arlo Midtown are designed for comfort and convenience, with amenities such as a safety deposit box and some rooms featuring a balcony. Whether you're here for business or leisure, the hotel ensures a pleasant stay.
Experience the best of New York City at Arlo Midtown. Book your stay now and create unforgettable memories.
Facilities
71 facilities as listed by the property. Shown in full rather than filtered: the same list is what the structured data on this page claims, so trimming it here would make the markup say more than the page does.
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Business center
- Heating
- Terrace
- Pets allowed
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Bar
- Fax/photocopying
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Dry cleaning
- Breakfast in the room
- Valet parking
- Non-smoking throughout
- Private check-in/check-out
- Daily housekeeping
- Shared lounge/TV area
- Minimarket on site
- Concierge service
- Wheelchair accessible
- Allergy-free room
- Snack bar
- Toilet with grab rails
- Lower bathroom sink
- Higher level toilet
- Outdoor furniture
- Wine/champagne
- Coffee Shop on site
- Fruits
- Visual aids: Braille
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Breakfast takeaway containers
- Key card access
- Happy hour
Where it is, and what is near it
Address
351 West 38th StreetNew York 10018
United States
+1 212-343-7000
Check-in & check-out
- Check-in from
- 03:00 PM
- Latest arrival
- 12:00 AM
- Check-out by
- 11:00 AM
Nearest points of interest
Straight-line distances from our hotel data provider, closest first. A walking route is usually a little longer than the number here.
| Place | Type | Distance |
|---|---|---|
| Pennsylvania Station (Penn Station) | Station | 600 m |
| Times Square | Landmark | 700 m |
| The High Line | Park | 900 m |
| Hudson Yards / The Edge | District | 1 km |
| Empire State Building | Landmark | 1.1 km |
| Rockefeller Center | Landmark | 1.5 km |
| Central Park (southern edge) | Park | 1.8 km |
| 9/11 Memorial & Museum / One World Trade Center | Landmark | 3.2 km |
| Statue of Liberty (Liberty Island) | Landmark | 8 km |
| LaGuardia Airport (LGA) | Airport | 13 km |
Where to stay in New York — all 4 properties and the areas they sit in · Read the full New York guide
Conditions worth reading before you book
The property’s own notice, reproduced unedited. Deposits, card rules and pet charges live here.
Head to head
Motto by Hilton Chelsea vs Arlo Midtown
Chelsea High Line against Midtown West — Flatiron at 0.2 km against Penn Station at 0.6 km — gallery walks versus Hudson Yards practicality.
Arlo Midtown vs Margaritaville Resort Times Square
Midtown West design against a Times Square resort four-star — Penn Station at 0.6 km against the square at 0.2 km — quieter practicality versus theatre-district energy.
The other New York hotels we cover
Motto by Hilton New York City Chelsea
4-star · Chelsea & High Line
A four-star Motto by Hilton on West 24th Street — High Line 0.2 km, Flatiron 0.2 km, restaurant on site — with flat 10 out of 10 category scores and a limited-space caveat in the highlights.
Margaritaville Resort Times Square
4-star · Times Square & Theatre District
A four-star Margaritaville on Seventh Avenue — Times Square 0.2 km, pool listed, soundproof rooms listed — with flat 10s on service and location and inconsistent-amenity complaints at 8.72.
Hotel Riu Plaza Manhattan Times Square
4-star · Times Square & Theatre District
A four-star Riu Plaza on West 47th Street — Times Square 0.1 km, Rockefeller Center 0.6 km — with the largest review sample on this page and room-size and parking complaints.
Arlo Midtown — common questions
- Is Arlo Midtown good for Times Square?
- It is close — Times Square is 0.7 km on our hotel data provider’s figures, with location scoring 9.73 out of 10 from 7,354 reviews as of 18 December 2025. It is not as doorstep as the Riu at 0.1 km, but it trades theatre proximity for Penn Station at 0.6 km.
- Does it have parking?
- Yes — parking is listed in the amenities we cite, which is notable in Manhattan. We do not quote a parking rate; check the partner for your dates.
- What time is check-in and check-out at Arlo Midtown?
- Check-in is from 03:00 PM and check-out is by 11:00 AM, with the latest accepted arrival at 12:00 AM. These are the property's own published times as published by the property to our hotel data provider. Luggage storage is listed among the facilities.
- What is near Arlo Midtown?
- Our hotel data provider records Pennsylvania Station (Penn Station) at 600 m, Times Square at 700 m, The High Line at 900 m. Distances are straight-line from the property, so a walking route is usually a little longer.