New York hotels
Motto by Hilton New York City Chelsea
A four-star Motto by Hilton on West 24th Street — High Line 0.2 km, Flatiron 0.2 km, restaurant on site — with flat 10 out of 10 category scores and a limited-space caveat in the highlights.
- 4-star (official classification)
- Chelsea & High Line
- Motto
Written by the TravelShifu editorial team · last checked
Desk assessmentWe have not stayed here. This verdict is built from the property’s own records and third-party guest reviews, read in full — including the complaints.
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Should you book this hotel?
The verdict
The Chelsea pick if the High Line is your front lawn — treat the flat 10s as supplier data with a small-room caveat, not as proof every room is large.
Geography first: High Line 0.2 km, Flatiron Building 0.2 km, Chelsea Market 0.8 km, Empire State Building 1.1 km, Times Square 1.7 km. Location scores 10 out of 10 with restaurant access praised in the summary.
The supplier rating is 10 out of 10 from 4,105 reviews, captured 18 December 2025, and every sentiment category in the property’s records is also a flat 10. That pattern is unusual. The highlights still note limited space in guest rooms in one review — so the honest read is “guests rate it extremely highly” plus “check the room category”, not “perfect in every dimension”.
Facilities include fitness centre, restaurant, bar, terrace, family rooms, pets allowed and a coffee shop on site. There is no pool in the first twenty-five amenities cited. LGA is 12 km on the POI row.
Pros name excellent service, great location and comfortable rooms. Food and beverage scores 10 with excellent food language in the analysis.
Best for
- Couples who want the High Line and Flatiron within 0.2 km
- Travellers who prioritise a on-site restaurant and strong service scores over a Times Square address
- Anyone travelling with a pet — pets are listed as allowed
Not for
- Times Square theatre nights without a 1.7 km walk or short taxi — Times Square is not next door
- Guests who need a pool on site — none is in the facility set we cite
- Anyone who assumes flat 10s mean large rooms — limited space is still named
Verdict last reviewed . Rates, refurbishments and management change — re-check anything time-sensitive before booking.
The supplier’s overall score
Third-party guest reviews: 10.0/10 from 4,105 reviews — as of
This is an aggregate of published guest reviews from other booking sites, not a TravelShifu rating. We do not average it with anything, and we never restate it as structured data — Google’s review-snippet guidance says not to aggregate ratings from other websites, and every score we hold is somebody else’s.
What guests actually say
Guest sentiment at Motto by Hilton New York City Chelsea
Synthesised from published guest reviews, last run 18 December 2025. Scores are our reading of recurring themes, not an average of star ratings.
Every score and every phrase in this section is the guest analysis from our hotel data provider for Motto by Hilton New York City Chelsea, captured on 2025-12-18. TravelShifu did not compute these numbers, average them, or edit the wording.
- Overall Experience10.0 / 10Excellent
Overall experience was described as fabulous and stellar.
- Location10.0 / 10Excellent
Perfect location with easy access to major attractions and near excellent restaurants.
- Cleanliness10.0 / 10Excellent
Spotlessly clean as mentioned in multiple reviews.
- Service10.0 / 10Excellent
Staff were extremely welcoming, helpful, and friendly throughout multiple reviews.
- Room Quality10.0 / 10Excellent
Rooms were described as comfortable and well laid out.
- Amenities10.0 / 10Excellent
Good facilities noted with fantastic restaurant options.
- Value for Money10.0 / 10Excellent
Guests felt they received excellent value, especially with the added amenities.
- Food and Beverage10.0 / 10Excellent
Food was excellent as per several reviews.
Praised consistently
- Excellent service
- Great location
- Comfortable rooms
Complained about consistently
- Limited space in guest rooms noted in one review
Motto by Hilton New York City Chelsea in photos
Supplied by the property through our hotel data provider and served from its own CDN.
What the property says about itself
The supplier’s own copy, reproduced unedited. It is marketing — the verdict above is ours.
Modern Amenities and Convenient Location
Motto by Hilton New York City Chelsea offers a blend of modern amenities and a prime location in the heart of New York City. The hotel boasts free bikes, a fitness centre, and a terrace, providing guests with ample opportunities to relax and stay active during their stay.
Comfortable Rooms with Top-notch Facilities
Experience comfort at its best in the air-conditioned rooms at Motto by Hilton New York City Chelsea. Each room is equipped with free WiFi, a flat-screen TV, and a safety deposit box. The private bathrooms come with complimentary toiletries, ensuring a pleasant stay for every guest.
Proximity to Key Landmarks and Excellent Service
Conveniently located just 600 metres from the iconic Flatiron Building, this 3-star hotel is near popular attractions like Madison Square Garden and the Empire State Building. With attentive staff available at the reception round the clock, expect exceptional service throughout your visit.
Book your stay at Motto by Hilton New York City Chelsea for a memorable and hassle-free experience in the bustling city of New York.
Facilities
58 facilities as listed by the property. Shown in full rather than filtered: the same list is what the structured data on this page claims, so trimming it here would make the markup say more than the page does.
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Heating
- Terrace
- Family rooms
- Pets allowed
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Bar
- Facilities for disabled guests
- Dry cleaning
- Non-smoking throughout
- Daily housekeeping
- Wheelchair accessible
- Outdoor furniture
- Coffee Shop on site
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Key access
- CCTV in common areas
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Walking tours
- Key card access
- Bike tours
- Tour/class on local culture
- Live music/performance
- Broadcast Live sport events
- Temporary art galleries
- Happy hour
- Cooking class
- Stand-up comedy
Where it is, and what is near it
Address
113 West 24th StreetNew York 10001
United States
+1 212-668-8624
Check-in & check-out
- Check-in from
- 03:00 PM
- Check-out by
- 12:00 PM
Nearest points of interest
Straight-line distances from our hotel data provider, closest first. A walking route is usually a little longer than the number here.
| Place | Type | Distance |
|---|---|---|
| The High Line | Park | 200 m |
| Flatiron Building | Landmark | 200 m |
| Chelsea Market | Shopping | 800 m |
| Empire State Building | Landmark | 1.1 km |
| Penn Station (New York Penn Station) | Station | 1.1 km |
| Whitney Museum of American Art | Museum | 1.2 km |
| Times Square | Landmark | 1.7 km |
| Hudson Yards (Vessel / The Edge) | District | 2.1 km |
| Statue of Liberty (Liberty Island) | Landmark | 6.5 km |
| LaGuardia Airport (LGA) | Airport | 12 km |
Where to stay in New York — all 4 properties and the areas they sit in · Read the full New York guide
Conditions worth reading before you book
The property’s own notice, reproduced unedited. Deposits, card rules and pet charges live here.
Head to head
Motto by Hilton Chelsea vs Arlo Midtown
Chelsea High Line against Midtown West — Flatiron at 0.2 km against Penn Station at 0.6 km — gallery walks versus Hudson Yards practicality.
Motto by Hilton Chelsea vs Hotel Riu Plaza Times Square
Chelsea High Line against Times Square doorstep — Flatiron at 0.2 km against the square at 0.1 km — gallery walks versus Broadway nights.
The other New York hotels we cover
Arlo Midtown
4-star · Midtown West & Hudson Yards
A four-star Arlo on West 38th Street — Times Square 0.7 km, Penn Station 0.6 km, parking listed — with strong service and location scores and small-room, noise and privacy complaints.
Margaritaville Resort Times Square
4-star · Times Square & Theatre District
A four-star Margaritaville on Seventh Avenue — Times Square 0.2 km, pool listed, soundproof rooms listed — with flat 10s on service and location and inconsistent-amenity complaints at 8.72.
Hotel Riu Plaza Manhattan Times Square
4-star · Times Square & Theatre District
A four-star Riu Plaza on West 47th Street — Times Square 0.1 km, Rockefeller Center 0.6 km — with the largest review sample on this page and room-size and parking complaints.
Motto by Hilton New York City Chelsea — common questions
- Is Motto by Hilton Chelsea worth the flat 10 out of 10 scores?
- If the High Line address and the on-site restaurant are what you are buying, the scores are real supplier data from 4,105 reviews as of 18 December 2025. Read the limited-space note in the highlights before you book a long stay in a small category.
- How far is Times Square?
- 1.7 km on our hotel data provider’s figures — walkable for many, not a Times Square doorstep. The High Line and Flatiron at 0.2 km are the walks this hotel is built around.
- What time is check-in and check-out at Motto by Hilton New York City Chelsea?
- Check-in is from 03:00 PM and check-out is by 12:00 PM. These are the property's own published times as published by the property to our hotel data provider. Luggage storage is listed among the facilities.
- What is near Motto by Hilton New York City Chelsea?
- Our hotel data provider records The High Line at 200 m, Flatiron Building at 200 m, Chelsea Market at 800 m. Distances are straight-line from the property, so a walking route is usually a little longer.