Phuket hotels
Novotel Phuket City Phokeethra Hotel
A five-star Novotel on Chanajaroen Road — location scores 10 with Old Town praise, spa listed — and cleanliness scores 6 with dirty-room prose beside the headline.
- 5-star (official classification)
- Old Town core
- Accor
- Nearest airport HKT
Written by the TravelShifu editorial team · last checked
Desk assessmentWe have not stayed here. This verdict is built from the property’s own records and third-party guest reviews, read in full — including the complaints.
Check rates for Novotel Phuket City Phokeethra Hotel
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Booking direct? +66 76 397 777 — we earn nothing from this one, and direct rates sometimes include breakfast or free cancellation that an aggregated rate does not.
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Should you book this hotel?
The verdict
Book it for Old Town access and breakfast if you can accept cleanliness and value complaints — service scores 9.99 while cleanliness sits at 6 out of 10.
There are no POI distance rows in our seed. Guest location prose calls the pin incredible within walking distance of Old Town; location scores 10 out of 10. We describe Chanajaroen Road geography; we do not invent km pins.
The supplier rating is 8.8 out of 10 from 137 reviews, captured 6 January 2026 — a thin sample for a five-star. Cleanliness is 6 with dirty rooms, stained towels and poor maintenance named; value 6.95 with inflated-rate complaints; room quality 7.96 with outdated decor. Service 9.99 and food and beverage 10 with impressive breakfast are the strengths.
Facilities list a full-service spa, garden, terrace, concierge and sustainability policies. Breakfast is available for a surcharge per the amenity list.
Check-in and check-out times are not published by this property.
Best for
- Travellers who want a spa-listed five-star town base with strong breakfast scores
- Guests who weight service praise over room polish
- Old Town walkers who accept cleanliness risk at this sample size
Not for
- Anyone who will not tolerate a 6 out of 10 cleanliness score at five-star rates
- Beach-resort expectations — this is Phuket Town, not the sand strip
- Readers who need POI kilometre tables — none exist in the property’s records
Verdict last reviewed . Rates, refurbishments and management change — re-check anything time-sensitive before booking.
The supplier’s overall score
Third-party guest reviews: 8.8/10 from 137 reviews — as of
This is an aggregate of published guest reviews from other booking sites, not a TravelShifu rating. We do not average it with anything, and we never restate it as structured data — Google’s review-snippet guidance says not to aggregate ratings from other websites, and every score we hold is somebody else’s.
What guests actually say
Guest sentiment at Novotel Phuket City Phokeethra Hotel
Synthesised from published guest reviews, last run 6 January 2026. Scores are our reading of recurring themes, not an average of star ratings.
Every score and every phrase in this section is the guest analysis from our hotel data provider for Novotel Phuket City Phokeethra Hotel, captured on 2026-01-06. TravelShifu did not compute these numbers, average them, or edit the wording.
- Overall Experience9.5 / 10Excellent
Overall experience was mixed with outstanding service overshadowed by significant cleanliness issues.
- Location10.0 / 10Excellent
Incredible location within walking distance to Old Town Phuket and local amenities.
- Cleanliness6.0 / 10Mixed
The hotel's cleanliness was unacceptable with dirty rooms, stained towels, and poor overall maintenance.
- Service10.0 / 10Excellent
Staff were friendly and went out of their way to provide excellent service, such as celebrating guests' special occasions.
- Room Quality8.0 / 10Good
Room quality was poor with outdated decor and inadequate amenities for a 5-star rating.
- Amenities10.0 / 10Excellent
Amenities were impressive, including spa services and alternative pool options.
- Value for Money7.0 / 10Mixed
Perceived value was low due to high charges for basic services and poor overall quality.
- Food and Beverage10.0 / 10Excellent
Breakfast was impressive and catered to diverse dietary needs.
Praised consistently
- Great service
- Excellent breakfast
- Beautiful location
- Thoughtful gestures for guests
Complained about consistently
- Poor cleanliness
- Inflated room rate
- Inadequate room quality
Novotel Phuket City Phokeethra Hotel in photos
Supplied by the property through our hotel data provider and served from its own CDN.
What the property says about itself
The supplier’s own copy, reproduced unedited. It is marketing — the verdict above is ours.
Discover an oasis of comfort and luxury at Novotel Phuket City Phokeethra Hotel, where your dream getaway awaits.
Indulgent Spa Experience
Unwind at our full-service spa offering rejuvenating massages and body treatments designed to relax your mind and body.
Culinary Delights
Savor local and international cuisines at our exquisite restaurant, Amor, or enjoy 24-hour room service while lounging in your elegantly appointed room with breathtaking garden views.
Premier Amenities
Stay fit with our 24-hour fitness center and refreshing outdoor pool. With complimentary Wi-Fi and concierge services, every aspect of your stay is designed for ultimate convenience.
Don't miss out on making unforgettable memories—secure your stay at Novotel Phuket City Phokeethra Hotel today!
Facilities
78 facilities as listed by the property. Shown in full rather than filtered: the same list is what the structured data on this page claims, so trimming it here would make the markup say more than the page does.
- Meeting rooms
- Full-service spa
- Health or beauty spa nearby
- Express check-out
- No single-use plastic straws
- Comprehensive recycling policy
- No single-use plastic stirrers
- No single-use plastic water bottles
- No single-use plastic soda bottles
- Guest education on local ecosystems and culture
- Sustainability/community reinvestment (10% revenue or more)
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Express check-in/check-out
- Designated smoking area
- Concierge service
- Elevator
- Bicycle rentals nearby
- Breakfast available (surcharge)
- Television in common areas
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Porter/bellhop
- Wedding services
- Express check-in
- Pool umbrellas
- Tours/ticket assistance
- Wheelchair accessible parking
- Ferry terminal shuttle (surcharge)
- Shopping center shuttle (surcharge)
- Snack bar/deli
- Free self parking
- Computer station
- Rooftop terrace
- Airport transportation - pickup (surcharge)
- Pool sun loungers
- 24-hour fitness facilities
- Housekeeping on request
- Vegetable garden
- Ballroom
- Banquet hall
- Reception hall
- Eco-friendly cleaning products provided
- Eco-friendly toiletries
- LED light bulbs
- Eco-friendly cleaning products used
- Grey water recycling system
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
- Wheelchair-accessible on-site restaurant
- Visual alarms in hallways
- Bicycle parking available
- Change of towels (on request)
- Change of bed sheets (on request)
- Well-lit path to entrance
- Pool hoist on site
- Pool access ramp on site
- Vegetarian breakfast available
- Organic food
- Locally-owned & organized tours & activities
- Showcase for local artists
- Locally-sourced food on site (80% or more)
- Energy-saving switches
- At least 80% of all lighting comes from LEDs
- Comprehensive food waste policy
- Vegan menu options available
- Vegetarian menu options available
- Bulk dispenser for toiletries
- Biodegradable/compostable stirrers
- Reusable cups only
- Reusable tableware only
- Water-efficient showers only
- Accessible shuttle
- No accessible shuttle
Where it is, and what is near it
Address
40/5 Chanajaroen Road, Tambon Talad Yai, Amphur Muang, Phuket, 83000Phuket 83000
Thailand
+66 76 397 777
Check-in & check-out
- Check-in from
- 02:00 PM
- Latest arrival
- anytime
- Check-out by
- 12:00 PM
Nearest points of interest
Our supplier lists no landmark distances for this property — not zero landmarks nearby, simply no measured distances on file. Rather than estimate them from the coordinates, we leave it blank: the address above and the map are the reliable guide, and our Phuket area notes cover what is worth walking to.
Where to stay in Phuket — all 4 properties and the areas they sit in · Phuket Town hotel picks
Conditions worth reading before you book
The property’s own notice, reproduced unedited. Deposits, card rules and pet charges live here.
Head to head
Novotel Phuket City vs ibis Styles Phuket City
Five-star spa Novotel against three-star Accor budget — same town map, opposite cleanliness and value stories.
Novotel Phuket City Phokeethra vs Blu Monkey Hub and Hotel Phuket
Five-star spa Novotel against four-star Blu Monkey — same Old Town core map, opposite cleanliness and facility stories, with thin samples at both.
The other Phuket hotels we cover
ibis Styles Phuket City Hotel
3-star · Phuket Town wider
A three-star ibis Styles on Thawornwong Road — strong value and staff praise, pool/gym next door noted — with basic rooms and occasional cleanliness odours.
The Tint at Phuket town
3-star · Old Town core
A three-star on Dibuk Road — location 10, late pool hours praised — with cleanliness and room-quality scores below 6 and unhelpful refund prose in the cons.
Blu Monkey Hub and Hotel Phuket
4-star · Old Town core
A four-star Blu Monkey on Phangnga Road — location 10 in guest data, arcade and free bicycles listed — with mixed value and breakfast scores at a smaller review count.
Novotel Phuket City Phokeethra Hotel — common questions
- Is Novotel Phuket City worth five-star money?
- Only if Old Town location and breakfast are the product. Cleanliness scores 6 out of 10 from 137 reviews as of 6 January 2026 with dirty-room prose — read that before the 8.8 headline.
- Does it have a spa?
- Yes — full-service spa and health/beauty spa nearby are listed. Guest amenities score 10 out of 10; room quality and cleanliness do not.
- What time is check-in and check-out at Novotel Phuket City Phokeethra Hotel?
- Check-in is from 02:00 PM and check-out is by 12:00 PM, with the latest accepted arrival at anytime. These are the property's own published times as published by the property to our hotel data provider. Luggage storage is listed among the facilities.
- Which airport is nearest to Novotel Phuket City Phokeethra Hotel?
- The supplier records HKT as the served airport for this property. That is the airport code our hotel data provider associates with the hotel, not a measured distance — check the route for your own arrival time before you rely on it.