Santo Domingo hotels
Sheraton Santo Domingo
A five-star Sheraton on George Washington Avenue — Caribbean views, pool and pets allowed, no POI rows — with headline scores near 10 and cleanliness and aging-facility complaints underneath.
- 5-star (official classification)
- Malecón & George Washington
- Sheraton
- Nearest airport SDQ
Written by the TravelShifu editorial team · last checked
Desk assessmentWe have not stayed here. This verdict is built from the property’s own records and third-party guest reviews, read in full — including the complaints.
Check rates for Sheraton Santo Domingo
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Booking direct? +1 809-221-6666 — we earn nothing from this one, and direct rates sometimes include breakfast or free cancellation that an aggregated rate does not.
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Should you book this hotel?
The verdict
The Malecón five-star if views and value scores matter; read the cleanliness and aging-furniture warnings before you treat 9.6 out of 10 as a flawless stay.
There are no POI distance rows for this property in our seed. The address is George Washington Avenue, 365 — next door to the Renaissance — and location scores 10 out of 10 with excellent location praised in reviews.
The supplier rating is 9.6 out of 10 from 533 reviews, captured 8 January 2026. Service 9.96; location 10; value 9.98; overall experience 9.99; amenities 9.45; food and beverage 9.44. Cleanliness is 8.99 with issues noted; room quality 9 with aging furniture and shower problems named. Pros name friendly staff, great location and good value; cons name cleanliness issues, aging facilities and inconsistent water temperature.
Facilities match a luxury seafront Sheraton: fitness centre, swimming pool, restaurant, bar, terrace, garden, BBQ facilities, business centre and pets allowed are listed. Free parking and free WiFi are listed. There is no spa in the first 25 amenities in our factsheet.
our hotel data provider associates SDQ as the airport code. Without POI rows we will not quote Colonial Zone kilometres — compare with Renaissance if you need measured distances.
Best for
- Couples who want a five-star Malecón address with pets allowed
- Travellers who prioritise value and service scores — both near 10 out of 10
- Anyone choosing between Sheraton and Renaissance on the same avenue
Not for
- Guests who will not risk cleanliness scores below 9 — cleanliness is 8.99 out of 10
- Anyone who needs supplier POI distances on the page; none exist for this hotel in our seed
- Travellers sensitive to aging furniture or shower issues — both are named cons
Verdict last reviewed . Rates, refurbishments and management change — re-check anything time-sensitive before booking.
The supplier’s overall score
Third-party guest reviews: 9.6/10 from 533 reviews — as of
This is an aggregate of published guest reviews from other booking sites, not a TravelShifu rating. We do not average it with anything, and we never restate it as structured data — Google’s review-snippet guidance says not to aggregate ratings from other websites, and every score we hold is somebody else’s.
What guests actually say
Guest sentiment at Sheraton Santo Domingo
Synthesised from published guest reviews, last run 8 January 2026. Scores are our reading of recurring themes, not an average of star ratings.
Every score and every phrase in this section is the guest analysis from our hotel data provider for Sheraton Santo Domingo, captured on 2026-01-08. TravelShifu did not compute these numbers, average them, or edit the wording.
- Overall Experience10.0 / 10Excellent
Mixed reviews on experience but generally enjoyable.
- Location10.0 / 10Excellent
Reviews highlighted the excellent location near key areas.
- Cleanliness9.0 / 10Excellent
Some reviews note issues with cleanliness and service levels.
- Service10.0 / 10Excellent
Overall positive sentiments expressed about staff, particularly Ana Santos.
- Room Quality9.0 / 10Excellent
Mentioned aging furniture and some issues with showers.
- Amenities9.4 / 10Excellent
Decent amenities, but noted that some facilities were in need of improvement.
- Value for Money10.0 / 10Excellent
General agreement on good value for the price.
- Food and Beverage9.4 / 10Excellent
Good dining experiences, but some coffee complaints.
Praised consistently
- Friendly staff
- Great location
- Good value for money
Complained about consistently
- Cleanliness issues
- Aging facilities
- Inconsistent water temperature
Sheraton Santo Domingo in photos
Supplied by the property through our hotel data provider and served from its own CDN.
What the property says about itself
The supplier’s own copy, reproduced unedited. It is marketing — the verdict above is ours.
Luxurious Accommodations
Sheraton Santo Domingo offers elegant rooms with modern amenities including air conditioning, laptop safe, and flat-screen cable TV. Enjoy breathtaking views of the Caribbean Sea from the floor-to-ceiling windows.
Relaxation and Recreation
Unwind by the swimming pool or indulge in a rejuvenating spa treatment. The hotel's furnished terrace, garden, fitness center, and sauna provide ample opportunities for relaxation and leisure activities.
Convenient Location
Located in the George Washington seafront, just 2 km from the historic Colonial City Centre, Sheraton Santo Domingo offers easy access to popular attractions like the National Aquarium and The Columbus Lighthouse. With Las Americas International Airport only a 30-minute drive away, your tropical getaway awaits.
Book your stay at Sheraton Santo Domingo now for an unforgettable experience!
Facilities
93 facilities as listed by the property. Shown in full rather than filtered: the same list is what the structured data on this page claims, so trimming it here would make the markup say more than the page does.
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Terrace
- Pets allowed
- BBQ facilities
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Hot tub/Jacuzzi
- Car hire
- Sauna
- Dry cleaning
- Breakfast in the room
- Massage services
- Spa/wellness center
- Barber/beauty shop
- Currency exchange
- Valet parking
- Solarium
- Casino
- Non-smoking throughout
- Private parking
- Outdoor pool
- Sun terrace
- Private check-in/check-out
- Shared lounge/TV area
- Minimarket on site
- Concierge service
- Special diet menus - on request
- Kid meals
- Snack bar
- ATM/cash machine on site
- Pool with view
- Kid-friendly buffet
- Pool bar
- Outdoor furniture
- Sun loungers or beach chairs
- Wine/champagne
- Coffee Shop on site
- Fruits
- Kids' pool
- Steam room
- Beauty Services
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Breakfast takeaway containers
- Live music/performance
Where it is, and what is near it
Address
George Washington Avenue, 365Santo Domingo 10205
Dominican Republic
+1 809-221-6666
Check-in & check-out
- Check-in from
- 03:00 PM
- Check-out by
- 12:00 PM
Nearest points of interest
Our supplier lists no landmark distances for this property — not zero landmarks nearby, simply no measured distances on file. Rather than estimate them from the coordinates, we leave it blank: the address above and the map are the reliable guide, and our Santo Domingo area notes cover what is worth walking to.
Where to stay in Santo Domingo — all 4 properties and the areas they sit in · Santo Domingo hotels — this page
Conditions worth reading before you book
The property’s own notice, reproduced unedited. Deposits, card rules and pet charges live here.
Head to head
Renaissance Jaragua vs Sheraton Santo Domingo
Two George Washington Avenue neighbours — four-star casino Renaissance against five-star Sheraton — answering whether the extra star class fixes the aging-facility complaints.
The other Santo Domingo hotels we cover
InterContinental Real Santo Domingo by IHG
5-star · Piantini
A five-star InterContinental in Piantini — city views, strong service, no POI rows — with roaches, smells and fridge complaints sitting beside 9.6 out of 10 from 331 reviews.
Renaissance Santo Domingo Jaragua Hotel & Casino
4-star · Malecón & George Washington
A four-star Marriott Renaissance on George Washington Ave — Malecón 0.1 km, Zona Colonial 2.2 km, casino and spa listed — with guest data that praises staff and entertainment and names outdated facilities.
Embassy Suites by Hilton Santo Domingo
4-star · Tiradentes & commercial
A four-star Embassy Suites on Tiradentes — free breakfast and reception drinks, pool listed, no POI rows — with exceptional service praise and the weakest cleanliness score in this sample.
Sheraton Santo Domingo — common questions
- How does Sheraton compare with Renaissance Jaragua?
- Same Malecón strip, different star class and guest story. Sheraton leads on supplier rating — 9.6 from 533 reviews against 9.4 from 599 — and is five-star with pets allowed. Renaissance is the only one with POI distances and lists a casino and spa. Full comparison: /hotels/santo-domingo/compare/renaissance-santo-domingo-jaragua-hotel-casino-vs-sheraton-santo-domingo.
- Does it allow pets?
- Yes — pets allowed is listed, along with pool, fitness centre, restaurant, bar and free parking. Cleanliness scores 8.99 out of 10 as of 8 January 2026, with issues still named in the analysis.
- What time is check-in and check-out at Sheraton Santo Domingo?
- Check-in is from 03:00 PM and check-out is by 12:00 PM. These are the property's own published times as published by the property to our hotel data provider. Luggage storage is listed among the facilities.
- Which airport is nearest to Sheraton Santo Domingo?
- The supplier records SDQ as the served airport for this property. That is the airport code our hotel data provider associates with the hotel, not a measured distance — check the route for your own arrival time before you rely on it.