Sarajevo hotels
Hotel Hills Sarajevo Congress & Thermal Spa Resort
A 5-star Hotel Hills Sarajevo Congress & Thermal Spa Resort at Butmirska cesta 18 buliding — no POI rows with a 8.5 headline from 7,490 reviews and cleanliness issues named in the cons.
- 5-star (official classification)
- Hills / thermal spa edge
- Independent — no chain recorded
Written by the TravelShifu editorial team · last checked · hotel method
Desk assessmentWe have not stayed here. This verdict is built from the property’s own records and third-party guest reviews, read in full — including the complaints.
Check rates for Hotel Hills Sarajevo Congress & Thermal Spa Resort
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No nightly price is quoted anywhere on this page: we hold no live rate for this property, and a rate printed into a static page is wrong within hours. These links open each partner’s own Sarajevohotel search — search for “Hotel Hills Sarajevo Congress & Thermal Spa Resort” when you land. We link to the search rather than to a deep link because no per-property deep-link parameter has been verified for these programmes, and a link that quietly lands on the wrong hotel would be worse than one extra step. Trip.com is listed first because it is the partner we work with directly; if the property is not on it, Booking.com carries the widest inventory of the three. We may earn a commission from any of them, and that does not change what this page says about the hotel.
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The verdict
Book Hotel Hills Sarajevo Congress & Thermal Spa Resort if a 8.5 headline from 7,490 fits your tolerance — accept cleanliness issues, restaurant food could be better as named trade-offs.
This seed has no POI distance rows for Hotel Hills Sarajevo Congress & Thermal Spa Resort, so we do not invent landmark kilometre claims. Location still scores 8.34 out of 10 in guest analysis.
The supplier rating is 8.5 out of 10 from 7,490 reviews, captured 9 December 2025. Cleanliness 7.33. Service 9.3. Pros name large rooms, good breakfast, friendly staff. Cons name cleanliness issues, restaurant food could be better, spa treatment quality.
Filtered amenity facts include Swimming pool, Outdoor pool, Outdoor pool - seasonal, Indoor pool, Kids' pool, Spa/wellness center — we only cite what the seed lists.
Chain: none recorded. Check-in from 02:00 PM; check-out 11:00 AM.
Best for
- Travellers who want a 5-star with a 8.5 headline from 7,490 reviews
- Anyone comparing dated cleanliness and location category scores before booking
- Readers who will read named cons as carefully as the pros
Not for
- Anyone who needs verified landmark pins — none in this seed
- Guests who will not accept named cons such as cleanliness issues
- Anyone treating star class alone as a cleanliness guarantee
Verdict last reviewed . Rates, refurbishments and management change — re-check anything time-sensitive before booking.
The supplier’s overall score
Third-party guest reviews: 8.5/10 from 7,490 reviews — as of
This is an aggregate of published guest reviews from other booking sites, not a TravelShifu rating. We do not average it with anything, and we never restate it as structured data — Google’s review-snippet guidance says not to aggregate ratings from other websites, and every score we hold is somebody else’s.
What guests actually say
Guest sentiment at Hotel Hills Sarajevo Congress & Thermal Spa Resort
Synthesised from published guest reviews, last run 9 December 2025. Scores are our reading of recurring themes, not an average of star ratings.
Every score and every phrase in this section is the guest analysis from our hotel data provider for Hotel Hills Sarajevo Congress & Thermal Spa Resort, captured on 2025-12-09. TravelShifu did not compute these numbers, average them, or edit the wording.
- Overall Experience8.8 / 10Excellent
Overall a good experience, with some areas needing improvements.
- Location8.3 / 10Good
Close to the airport but far from the old town.
- Cleanliness7.3 / 10Good
The room was not clean and the coffee cups were dirty. Needed better maintenance.
- Service9.3 / 10Excellent
Friendly staff and good service despite some issues.
- Room Quality8.3 / 10Good
Very spacious rooms but cleanliness could improve.
- Amenities8.8 / 10Excellent
Great facilities; good for sports events, but some amenities require better maintenance.
- Value for Money9.3 / 10Excellent
Good value for the price with large and comfortable rooms.
- Food and Beverage7.8 / 10Good
Breakfast was good, but some food items could be tastier and issues with the lobby bar.
Praised consistently
- Large rooms
- Good breakfast
- Friendly staff
- Good location for families
Complained about consistently
- Cleanliness issues
- Restaurant food could be better
- Spa treatment quality
Hotel Hills Sarajevo Congress & Thermal Spa Resort in photos
Supplied by the property through our hotel data provider and served from its own CDN.
What the property says about itself
The supplier’s own copy, reproduced unedited. It is marketing — the verdict above is ours.
Luxurious Accommodation
Hotel Hills Sarajevo Congress & Thermal spa resort offers modern and spacious rooms and suites, each with a private balcony and top-notch amenities including air conditioning and flat-screen satellite TV.
Diverse Dining Options
Indulge in traditional Bosnian delicacies or international cuisine at the hotel's multiple restaurants. Enjoy a meal by the swimming pool or at the adrenaline park for a unique dining experience.
Relaxation and Recreation
Unwind at the spa centre with saunas and hot tubs, or stay active at the fitness centre. The thermal complex also features indoor and outdoor swimming pools, an adrenaline park, and various activities like table tennis and water sports.
Book now for an unforgettable stay at Hotel Hills Sarajevo Congress & Thermal spa resort.
Facilities
108 facilities as listed by the property. Shown in full rather than filtered: the same list is what the structured data on this page claims, so trimming it here would make the markup say more than the page does.
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
- Restaurant
- Room service
- Heating
- Terrace
- Family rooms
- Garden
- BBQ facilities
- Lift / Elevator
- Laundry
- Luggage storage
- Airport shuttle
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Hot tub/Jacuzzi
- Car hire
- Children's playground
- Sauna
- Breakfast in the room
- Massage services
- Packed lunches
- Games room
- Spa/wellness center
- Barber/beauty shop
- Currency exchange
- Billiards
- Solarium
- Darts
- Hammam
- Non-smoking throughout
- Private parking
- Outdoor pool
- Sun terrace
- Daily housekeeping
- Designated smoking area
- Accessible parking
- Airport shuttle (additional charge)
- Shared lounge/TV area
- Shuttle service (additional charge)
- Minimarket on site
- Concierge service
- Special diet menus - on request
- Wheelchair accessible
- Outdoor pool - seasonal
- Kid meals
- Snack bar
- Kids' outdoor play equipment
- Water park
- Electric vehicle charging station
- Water sport facilities on site
- Indoor pool
- Toilet with grab rails
- Indoor play area
- Kid-friendly buffet
- Lower bathroom sink
- Higher level toilet
- Kids' club
- Emergency cord in bathroom
- Outdoor furniture
- Wine/champagne
- Airport drop off
- Airport pick up
- Coffee Shop on site
- Fruits
- Spa/wellness center services
- Kids' pool
- Steam room
- Beauty Services
- Fitness/spa locker rooms
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Key access
- CCTV outside property
- CCTV in common areas
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Breakfast takeaway containers
- Key card access
Where it is, and what is near it
Address
Butmirska cesta 18 bulidingSarajevo 71000
Bosnia & Herzegovina
Check-in & check-out
- Check-in from
- 02:00 PM
- Latest arrival
- 11:30 PM
- Check-out by
- 11:00 AM
Nearest points of interest
Our supplier lists no landmark distances for this property — not zero landmarks nearby, simply no measured distances on file. Rather than estimate them from the coordinates, we leave it blank: the address above and the map are the reliable guide, and our Sarajevo area notes cover what is worth walking to.
Where to stay in Sarajevo — all 4 properties and the areas they sit in · Read the full Sarajevo guide
Conditions worth reading before you book
The property’s own notice, reproduced unedited. Deposits, card rules and pet charges live here.
Head to head
Hotel Hills Sarajevo Congress & Thermal Spa Resort vs Aparthotel Centar Sarajevo
Two Sarajevo hotels from the same ingest sample — 5-star Hotel Hills Sarajevo Congress & Thermal Spa Resort against 4-star Aparthotel Centar Sarajevo — compared on dated guest scores, not inventing rates or walks.
The other Sarajevo hotels we cover
Aparthotel Centar Sarajevo
4-star · Centar / old-town walk
A 4-star Aparthotel Centar Sarajevo at Muamera Omerbegovića 14 — no POI rows with a 9.2 headline from 5,528 reviews and cleanliness issues named in the cons.
Hotel Story
4-star · Centar / old-town walk
A 4-star Hotel Story at Saliha H. Muvekita 4 — no POI rows with a 8.5 headline from 3,162 reviews and cleaning issues named in the cons.
Hotel Grand
4-star · Grand / city hotel belt
A 4-star Hotel Grand at Muhameda Ef Pandze 7 — no POI rows with a 7.3 headline from 3,380 reviews and poor soundproofing named in the cons.
Hotel Hills Sarajevo Congress & Thermal Spa Resort — common questions
- How does Hotel Hills Sarajevo Congress & Thermal Spa Resort score with guests?
- Our hotel data provider returns 8.5 out of 10 from 7,490 reviews as of 9 December 2025. Location 8.34/10. Cleanliness 7.33/10. We have not stayed — this is a desk assessment from our hotel data provider’s dated guest analysis on the page.
- How close is Hotel Hills Sarajevo Congress & Thermal Spa Resort to the main sights?
- We cannot quote kilometre figures — this hotel has no POI rows in the ingest. Location scores 8.34 out of 10 from 7,490 reviews as of 9 December 2025. Plan walks on a map before you book around a tight itinerary.
- What time is check-in and check-out at Hotel Hills Sarajevo Congress & Thermal Spa Resort?
- Check-in is from 02:00 PM and check-out is by 11:00 AM, with the latest accepted arrival at 11:30 PM. These are the property's own published times as published by the property to our hotel data provider. Luggage storage is listed among the facilities.