Singapore hotels
Carlton Hotel Singapore
A five-star on Bras Basah Road — Dhoby Ghaut MRT 0.3 km, Orchard Road 0.8 km — with spa and outdoor pool listed and smoky hallways named beside an 8.6 out of 10 headline.
- 5-star (official classification)
- Bras Basah & Civic District
- Independent — no chain recorded
- Nearest airport SIN
Written by the TravelShifu editorial team · last checked · hotel method
Desk assessmentWe have not stayed here. This verdict is built from the property’s own records and third-party guest reviews, read in full — including the complaints.
Check rates for Carlton Hotel Singapore
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Booking direct? +65 6338 8333 — we earn nothing from this one, and direct rates sometimes include breakfast or free cancellation that an aggregated rate does not.
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The verdict
The Bras Basah five-star if museums and Orchard access matter more than Bayfront spectacle — read the hallway-smoke and breakfast-repetition cons before you treat 8.6 as flawless.
Geography first: Dhoby Ghaut MRT 0.3 km, Orchard Road 0.8 km, National Gallery 1 km, Raffles Hotel 1.2 km. Marina Bay Sands itself is 2.6 km as a landmark pin — you are Civic District, not Bayfront. Location scores 8.8 out of 10.
The supplier rating is 8.6 out of 10 from 11,136 reviews, captured 18 December 2025. Service scores 9.1; cleanliness is the softest category at 8.1, with hallway cleanliness issues in the summary and a smoky smell named in the cons. Food and beverage scores 8.3 with repetitive breakfast options.
Facilities favour a conventional five-star: fitness centre, outdoor pool, restaurant, bar, sauna and spa/wellness centre are listed, plus family rooms and accessible parking.
Changi Airport is 18 km. Check-in from 3:00 PM; check-out 12:00 PM.
Best for
- Travellers who want Bras Basah museums and Orchard within a kilometre
- Business and couples trips that prioritise spa and pool over the SkyPark
- Anyone who will ride the MRT to Bayfront rather than sleep above it
Not for
- Guests sensitive to hallway smoke — smoky smell is a named con
- Breakfast variety seekers — repetitive options are explicit
- Anyone who needs Gardens by the Bay on the doorstep — 3.2 km away
Verdict last reviewed . Rates, refurbishments and management change — re-check anything time-sensitive before booking.
The supplier’s overall score
Third-party guest reviews: 8.6/10 from 11,136 reviews — as of
This is an aggregate of published guest reviews from other booking sites, not a TravelShifu rating. We do not average it with anything, and we never restate it as structured data — Google’s review-snippet guidance says not to aggregate ratings from other websites, and every score we hold is somebody else’s.
What guests actually say
Guest sentiment at Carlton Hotel Singapore
Synthesised from published guest reviews, last run 18 December 2025. Scores are our reading of recurring themes, not an average of star ratings.
Every score and every phrase in this section is the guest analysis from our hotel data provider for Carlton Hotel Singapore, captured on 2025-12-18. TravelShifu did not compute these numbers, average them, or edit the wording.
- Overall Experience8.6 / 10Excellent
Overall satisfaction indicated a very positive experience for many guests.
- Location8.8 / 10Excellent
Great location near shopping and public transport, highly praised in multiple reviews.
- Cleanliness8.1 / 10Good
Clean and comfortable beds, but some reviews noted cleanliness issues in hallways.
- Service9.1 / 10Excellent
Service was professional, polite, and attentive, making a significant positive impact on guests' experiences.
- Room Quality8.6 / 10Excellent
Rooms are clean, spacious, and provide a great view.
- Amenities8.6 / 10Excellent
Good amenities like a gym and pool, but some reviews indicate limited breakfast options.
- Value for Money8.7 / 10Excellent
Generally perceived as good value for the experience offered.
- Food and Beverage8.3 / 10Good
Food quality was praised, but some items were noted as repetitive.
Praised consistently
- Good service
- Clean and comfortable rooms
Complained about consistently
- Repetitive breakfast options
- Smoky smell in hallways
Carlton Hotel Singapore in photos
Supplied by the property through our hotel data provider and served from its own CDN.
What the property says about itself
The supplier’s own copy, reproduced unedited. It is marketing — the verdict above is ours.
Prime Location
Enjoy the convenience of being located in the heart of City Hall, with major attractions just steps away.
Amenities Galore
Take a dip in the outdoor swimming pool, savor delicious meals at 2 dining options, and benefit from free WiFi and complimentary parking.
Comfort and Elegance
Indulge in contemporary-style rooms offering city views, access to the Club Lounge, and modern amenities for a relaxing stay.
To experience the best of Singapore's hospitality, book your stay at Carlton Hotel today.
Facilities
59 facilities as listed by the property. Shown in full rather than filtered: the same list is what the structured data on this page claims, so trimming it here would make the markup say more than the page does.
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Family rooms
- Lift / Elevator
- Laundry
- Luggage storage
- Safety deposit box
- Bar
- Fax/photocopying
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Sauna
- Dry cleaning
- Breakfast in the room
- Massage services
- Spa/wellness center
- Barber/beauty shop
- Currency exchange
- Outdoor pool
- Daily housekeeping
- Designated smoking area
- Accessible parking
- Concierge service
- Wheelchair accessible
- Toilet with grab rails
- Wine/champagne
- Sun umbrellas
- Fruits
- Steam room
- Beauty Services
- Fitness/spa locker rooms
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Key card access
Where it is, and what is near it
Address
76 Bras Basah RoadSingapore 189558
Singapore
+65 6338 8333
Check-in & check-out
- Check-in from
- 03:00 PM
- Check-out by
- 12:00 PM
Nearest points of interest
Straight-line distances from our hotel data provider, closest first. A walking route is usually a little longer than the number here.
| Place | Type | Distance |
|---|---|---|
| Dhoby Ghaut MRT (interchange) | Station | 300 m |
| Orchard Road (shopping district) | Shopping | 800 m |
| National Gallery Singapore | Museum | 1 km |
| Raffles Hotel Singapore | Landmark | 1.2 km |
| Singapore Botanic Gardens | Park | 2.4 km |
| Marina Bay Sands | Landmark | 2.6 km |
| Merlion Park | Landmark | 2.8 km |
| Gardens by the Bay | Park | 3.2 km |
| Singapore Changi Airport (SIN) | Airport | 18 km |
Where to stay in Singapore — all 4 properties and the areas they sit in · Read the full Singapore guide
Conditions worth reading before you book
The property’s own notice, reproduced unedited. Deposits, card rules and pet charges live here.
Head to head
Marina Bay Sands vs Carlton Hotel Singapore
Bayfront five-star icon versus Bras Basah five-star — whether Gardens by the Bay and the infinity pool beat museums, Orchard proximity and a softer price story.
The other Singapore hotels we cover
Marina Bay Sands
5-star · Marina Bay & Bayfront
A five-star on Bayfront Avenue — ArtScience Museum 0.1 km, Gardens by the Bay 0.3 km — with infinity and rooftop pools listed and overpriced stays named beside a 9.6 out of 10 headline.
YOTEL Singapore Orchard Road
4-star · Orchard Road
A four-star YOTEL on Orchard Road — shopping district 0.2 km, Orchard MRT 0.3 km — with outdoor pool and restaurant listed and small rooms as the named trade-off.
lyf Funan Singapore
4-star · Bras Basah & Civic District
A four-star lyf inside Funan Mall — National Gallery 0.1 km, City Hall MRT 0.3 km — with fitness centre and parking garage listed, and small rooms plus limited amenities named.
Carlton Hotel Singapore — common questions
- Is Carlton closer to Orchard than Marina Bay Sands?
- Yes on our figures — Orchard Road is 0.8 km from Carlton against 4.2 km from Marina Bay Sands. Marina Bay Sands wins on Gardens by the Bay at 0.3 km against 3.2 km here.
- Does it have a spa?
- Yes — spa/wellness centre, sauna and fitness/spa locker rooms are listed, along with an outdoor pool and restaurant.
- What time is check-in and check-out at Carlton Hotel Singapore?
- Check-in is from 03:00 PM and check-out is by 12:00 PM. These are the property's own published times as published by the property to our hotel data provider. Luggage storage is listed among the facilities.
- What is near Carlton Hotel Singapore?
- Our hotel data provider records Dhoby Ghaut MRT (interchange) at 300 m, Orchard Road (shopping district) at 800 m, National Gallery Singapore at 1 km. Distances are straight-line from the property, so a walking route is usually a little longer.
- Which airport is nearest to Carlton Hotel Singapore?
- The supplier records SIN as the served airport for this property. That is the airport code our hotel data provider associates with the hotel, not a measured distance — check the route for your own arrival time before you rely on it.