Venice hotels
Hotel Carlton On The Grand Canal
A four-star on Santa Croce 578 — Santa Lucia 0.6 km, Rialto 1 km — with helpful staff and canal-side location praise beside old facilities and high breakfast costs in the cons.
- 4-star (official classification)
- Santa Croce & Grand Canal
- Independent — no chain recorded
- Nearest airport VCE
Written by the TravelShifu editorial team · last checked · hotel method
Desk assessmentWe have not stayed here. This verdict is built from the property’s own records and third-party guest reviews, read in full — including the complaints.
Check rates for Hotel Carlton On The Grand Canal
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Booking direct? +39 041 275 2200 — we earn nothing from this one, and direct rates sometimes include breakfast or free cancellation that an aggregated rate does not.
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The verdict
The Santa Croce four-star if train access and Grand Canal frontage matter — read the old-facilities and small-room cons before you treat the 8 headline as a renovated luxury story.
Geography favours arrivals and canal walks. Santa Lucia 0.6 km, Rialto 1 km, Piazza San Marco 2 km, Teatro La Fenice 1.2 km, Marco Polo Airport 8 km. Location scores 8.9 out of 10 — excellent proximity to train stations and central attractions in the guest summary.
The supplier rating is 8 out of 10 from 9,423 reviews, captured 12 December 2025. Service scores 8.36 with helpful staff named; location 8.9 leads; room quality 7.35 sits softer with small rooms and old decorations named. Pros also name good location and cleanliness; cons add old facilities, small rooms and high breakfast costs.
Facilities match an upscale brief: restaurant, bar, terrace, garden, family rooms, room service and kid meals are listed. Food and beverage scores 7.39 with breakfast quality noted but price seen as excessive by some.
Check-in is from 02:00 PM; check-out is 11:00 AM. Chain: none recorded.
Best for
- Travellers arriving by train with Santa Lucia at 0.6 km
- Families who want family rooms and kid meals listed at a four-star band
- Anyone comparing canal-side practicality against H10’s Rialto pin
Not for
- Guests who need updated rooms — old facilities are a named con
- Breakfast budget travellers — high breakfast costs are explicit
- Anyone chasing the highest headline — H10 posts 9.6 from 4,132 reviews
Verdict last reviewed . Rates, refurbishments and management change — re-check anything time-sensitive before booking.
The supplier’s overall score
Third-party guest reviews: 8.0/10 from 9,423 reviews — as of
This is an aggregate of published guest reviews from other booking sites, not a TravelShifu rating. We do not average it with anything, and we never restate it as structured data — Google’s review-snippet guidance says not to aggregate ratings from other websites, and every score we hold is somebody else’s.
What guests actually say
Guest sentiment at Hotel Carlton On The Grand Canal
Synthesised from published guest reviews, last run 12 December 2025. Scores are our reading of recurring themes, not an average of star ratings.
Every score and every phrase in this section is the guest analysis from our hotel data provider for Hotel Carlton On The Grand Canal, captured on 2025-12-12. TravelShifu did not compute these numbers, average them, or edit the wording.
- Overall Experience8.4 / 10Good
General sentiment was positive with many guests expressing a desire to return.
- Location8.9 / 10Excellent
Consistently highlighted as excellent, with proximity to train stations and central attractions.
- Cleanliness7.9 / 10Good
The cleanliness was generally noted as good, but some reviews mentioned issues with old facilities.
- Service8.4 / 10Good
Overall positive feedback regarding staff helpfulness and professionalism.
- Room Quality7.3 / 10Good
Some guests mentioned small rooms and old decorations, suggesting the need for updates.
- Amenities7.9 / 10Good
Amenities were satisfactory, but there were mentions of outdated equipment like hairdryers.
- Value for Money7.8 / 10Good
Value was considered acceptable, though breakfast price was seen as excessive by some.
- Food and Beverage7.4 / 10Good
Breakfast quality noted as good but some feedback indicated the price could deter usage.
Praised consistently
- Good location
- Helpful staff
- Cleanliness
Complained about consistently
- Old facilities
- Small rooms
- High breakfast costs
Hotel Carlton On The Grand Canal in photos
Supplied by the property through our hotel data provider and served from its own CDN.
What the property says about itself
The supplier’s own copy, reproduced unedited. It is marketing — the verdict above is ours.
Luxurious Accommodations
Hotel Carlton offers spacious, Venetian-style rooms with elegant interior design, Murano glass lamps, and antique furniture. Each room is air-conditioned and equipped with modern amenities for a comfortable stay.
Gourmet Dining Options
Indulge in an American breakfast each morning and savor Italian and international dishes at La Cupola restaurant. Enjoy drinks and snacks at Bar Carlton Café throughout the day, all while overlooking the stunning Grand Canal.
Convenient Location and Services
Located just minutes away from Santa Lucia Train Station and Piazzale Roma car park, Hotel Carlton provides easy access to Venice's top attractions. Take advantage of free access to the Venice Casino and the assistance of the hotel's helpful staff for booking restaurants and tickets.
Ready to experience the charm of Venice at Hotel Carlton On The Grand Canal? Book your stay now for an unforgettable getaway.
Facilities
79 facilities as listed by the property. Shown in full rather than filtered: the same list is what the structured data on this page claims, so trimming it here would make the markup say more than the page does.
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Heating
- Terrace
- Family rooms
- Garden
- Lift / Elevator
- Laundry
- Luggage storage
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Car hire
- Dry cleaning
- Breakfast in the room
- Packed lunches
- Currency exchange
- Babysitting/child services
- Non-smoking throughout
- Sun terrace
- Daily housekeeping
- Shared lounge/TV area
- Concierge service
- Special diet menus - on request
- Kid meals
- Snack bar
- Toilet with grab rails
- Public transport tickets
- Kid-friendly buffet
- Lower bathroom sink
- Higher level toilet
- Emergency cord in bathroom
- Outdoor furniture
- Wine/champagne
- Coffee Shop on site
- Fruits
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Face masks for guests available
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Breakfast takeaway containers
- Tour/class on local culture
- Live music/performance
- Themed dinner nights
- Broadcast Live sport events
- Happy hour
- Cooking class
Where it is, and what is near it
Address
Santa Croce 578Venice 30135
Italy
+39 041 275 2200
Check-in & check-out
- Check-in from
- 02:00 PM
- Check-out by
- 11:00 AM
Nearest points of interest
Straight-line distances from our hotel data provider, closest first. A walking route is usually a little longer than the number here.
| Place | Type | Distance |
|---|---|---|
| Venezia Santa Lucia (Railway Station) | Station | 600 m |
| Rialto Bridge (Ponte di Rialto) | Landmark | 1 km |
| Teatro La Fenice (Opera House) | Entertainment | 1.2 km |
| Peggy Guggenheim Collection | Museum | 1.7 km |
| Piazza San Marco (St. Mark's Square) | Landmark | 2 km |
| Lido di Venezia (beaches and seaside) | beach | 3.5 km |
| Murano (Glass-making island) | District | 4.5 km |
| Venice Marco Polo Airport (VCE) | Airport | 8 km |
Where to stay in Venice — all 4 properties and the areas they sit in · Read the full Venice guide
Conditions worth reading before you book
The property’s own notice, reproduced unedited. Deposits, card rules and pet charges live here.
Head to head
H10 Palazzo Canova vs Hotel Carlton On The Grand Canal
Two four-star Grand Canal hotels — Rialto perfection at 0.1 km against Santa Croce train-side practicality with Santa Lucia at 0.6 km.
The other Venice hotels we cover
H10 Palazzo Canova
4-star · San Polo & Rialto
A four-star H10 on Riva del Vin — Rialto 0.1 km, Grand Canal 0.05 km — with flat tens on location and service from 4,132 reviews and limited breakfast variety as the main named con.
Casa Sant'Andrea
· Santa Croce & Grand Canal
A guesthouse on Santa Croce 495 — no POI rows in the ingest — with friendly staff, good breakfast praise and value scores beside uncomfortable beds and no elevator in the cons.
Antico Panada
3-star · San Marco
A three-star on Calle Degli Specchieri — no POI rows in the ingest — with San Marco proximity praised in guest prose and the softest supplier headline in this Venice sample at 7.1.
Hotel Carlton On The Grand Canal — common questions
- Is Hotel Carlton good for Santa Lucia station?
- Yes — Venezia Santa Lucia is 0.6 km on our hotel data provider’s figures. Location scores 8.9 out of 10 from 9,423 reviews as of 12 December 2025, with Rialto 1 km and Piazza San Marco 2 km on the same POI table.
- Does it have a restaurant?
- Yes — restaurant, bar, terrace and room service are listed in the filtered amenity facts, along with family rooms and kid meals. Food and beverage scores 7.39 from 9,423 reviews as of 12 December 2025, with breakfast price concerns named in the guest analysis.
- What time is check-in and check-out at Hotel Carlton On The Grand Canal?
- Check-in is from 02:00 PM and check-out is by 11:00 AM. These are the property's own published times as published by the property to our hotel data provider. Luggage storage is listed among the facilities.
- What is near Hotel Carlton On The Grand Canal?
- Our hotel data provider records Venezia Santa Lucia (Railway Station) at 600 m, Rialto Bridge (Ponte di Rialto) at 1 km, Teatro La Fenice (Opera House) at 1.2 km. Distances are straight-line from the property, so a walking route is usually a little longer.
- Which airport is nearest to Hotel Carlton On The Grand Canal?
- The supplier records VCE as the served airport for this property. That is the airport code our hotel data provider associates with the hotel, not a measured distance — check the route for your own arrival time before you rely on it.