Vienna hotels
Leonardo Vienna Westbahnhof
A four-star Leonardo Hotels stay on Matrosengasse by Westbahnhof — no POI rows — with friendly staff at 9.21 and limited breakfast options named in the cons.
- 4-star (official classification)
- Westbahnhof
- Leonardo Hotels
- Nearest airport VIE
Written by the TravelShifu editorial team · last checked · hotel method
Desk assessmentWe have not stayed here. This verdict is built from the property’s own records and third-party guest reviews, read in full — including the complaints.
Check rates for Leonardo Vienna Westbahnhof
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The verdict
The Westbahnhof four-star if rail access and friendly staff are the brief — accept an 8.1 headline, repetitive breakfast scores and common-area cleanliness concerns in the analysis.
The name and address imply Westbahnhof rail access, but this seed has no POI distance rows, so we do not invent kilometre claims to Stephansdom, Schönbrunn or Mariahilfer Straße. Location still scores 9.25 out of 10 in the guest analysis, with central location and transport links named.
The supplier rating is 8.1 out of 10 from 16,484 reviews, captured 11 December 2025. Service 9.21 is strong; cleanliness 7.74 with common-area concerns; room quality 8.2 with door issues noted. Pros name central location, friendly staff and comfortable rooms; cons name limited breakfast options and cleanliness in common areas.
Filtered amenities are practical: fitness centre, bar, snack bar, family rooms, pets allowed, shuttle service and public transport tickets are listed — no pool or spa in cited facts. Food and beverage scores 6.74 with average repetitive breakfast named; amenities 7.73.
Check-in from 03:00 PM; check-out 12:00 PM. Chain: Leonardo Hotels.
Best for
- Travellers who want Westbahnhof rail and U-Bahn access by address
- Families who need family rooms listed at a four-star band
- Anyone who values service at 9.21 over Rioca’s higher headline
Not for
- Anyone who needs verified landmark kilometre pins — there are no POI rows for this hotel
- Breakfast-focused guests — limited options and 6.74 food and beverage score
- Anyone chasing the highest headline — Rioca posts 9.2
Verdict last reviewed . Rates, refurbishments and management change — re-check anything time-sensitive before booking.
The supplier’s overall score
Third-party guest reviews: 8.1/10 from 16,484 reviews — as of
This is an aggregate of published guest reviews from other booking sites, not a TravelShifu rating. We do not average it with anything, and we never restate it as structured data — Google’s review-snippet guidance says not to aggregate ratings from other websites, and every score we hold is somebody else’s.
What guests actually say
Guest sentiment at Leonardo Vienna Westbahnhof
Synthesised from published guest reviews, last run 11 December 2025. Scores are our reading of recurring themes, not an average of star ratings.
Every score and every phrase in this section is the guest analysis from our hotel data provider for Leonardo Vienna Westbahnhof, captured on 2025-12-11. TravelShifu did not compute these numbers, average them, or edit the wording.
- Overall Experience8.2 / 10Good
Overall experience is good with mentioned potential for improvement on certain aspects.
- Location9.3 / 10Excellent
The location is praised for being central and close to transport links.
- Cleanliness7.7 / 10Good
Some reviews mention the room cleanliness was good, but noted areas of wear and limited service during the stay.
- Service9.2 / 10Excellent
The staff is frequently described as friendly and helpful across multiple reviews.
- Room Quality8.2 / 10Good
Rooms are generally comfortable and well-equipped, but there were complaints about door issues.
- Amenities7.7 / 10Good
Amenities are decent but some issues like expensive breakfast options noted.
- Value for Money7.7 / 10Good
Pricing appears fair for what is provided, but some extra costs raise concerns.
- Food and Beverage6.7 / 10Mixed
Breakfast quality and variety was mentioned as average and repetitive.
Praised consistently
- Central location
- Friendly staff
- Comfortable rooms
Complained about consistently
- Limited breakfast options
- Issues with cleanliness in common areas
Leonardo Vienna Westbahnhof in photos
Supplied by the property through our hotel data provider and served from its own CDN.
What the property says about itself
The supplier’s own copy, reproduced unedited. It is marketing — the verdict above is ours.
Prime Location
Located just steps away from Mariahilfer Straße shopping street and the Westbahnhof transportation hub, Leonardo Hotel Vienna offers convenience and easy access to Vienna's city centre.
Modern Amenities
The hotel boasts modern, air-conditioned rooms equipped with a flat-screen TV, minibar, and tea/coffee maker. The bathrooms feature a hairdryer and a make-up mirror for guests' convenience.
Convenience and Comfort
Guests can unwind at the hotel bar, utilize the business centre, and enjoy the 24-hour reception. Stay active at the free fitness room. With the Westbahnhof Underground Station nearby, exploring Vienna's attractions like the Technical Museum and Haus des Meeres Aquarium is a breeze.
Book your stay at Leonardo Hotel Vienna for a perfect blend of comfort and accessibility.
Facilities
59 facilities as listed by the property. Shown in full rather than filtered: the same list is what the structured data on this page claims, so trimming it here would make the markup say more than the page does.
- Fitness facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Heating
- Family rooms
- Pets allowed
- Lift / Elevator
- Laundry
- Luggage storage
- Safety deposit box
- Bar
- Facilities for disabled guests
- Meeting/banquet facilities
- Packed lunches
- Non-smoking throughout
- Daily housekeeping
- Designated smoking area
- Shared lounge/TV area
- Shuttle service (additional charge)
- Special diet menus - on request
- Wheelchair accessible
- Snack bar
- Lockers
- Vending machine - drinks
- Toilet with grab rails
- Public transport tickets
- Vending machine - snacks
- Lower bathroom sink
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Food delivered to guest room
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
Where it is, and what is near it
Address
Matrosengasse 6-8Vienna 1060
Austria
+43 1 599010
Check-in & check-out
- Check-in from
- 03:00 PM
- Check-out by
- 12:00 PM
Nearest points of interest
Our supplier lists no landmark distances for this property — not zero landmarks nearby, simply no measured distances on file. Rather than estimate them from the coordinates, we leave it blank: the address above and the map are the reliable guide, and our Vienna area notes cover what is worth walking to.
Where to stay in Vienna — all 4 properties and the areas they sit in · Read the full Vienna guide
Conditions worth reading before you book
The property’s own notice, reproduced unedited. Deposits, card rules and pet charges live here.
Head to head
Rioca Vienna Posto 2 vs Leonardo Vienna Westbahnhof
Two four-star Vienna pins with no POI rows — 9.2 Rioca on Viehmarktgasse against 8.1 Leonardo by Westbahnhof.
The other Vienna hotels we cover
Rioca Vienna Posto 2
4-star · Landstraße & Viehmarkt
A four-star independent on Viehmarktgasse — no POI rows — with the highest supplier headline in this Vienna sample, spacious rooms praised and high breakfast cost named as a con.
Prize by Radisson, Vienna City
3-star · Leopoldstadt & Prater
A three-star Prizeotel by Radisson on Karl-Popper-Straße — Riesenrad 1.2 km, Praterstern 0.6 km — with a perfect location score and poor cleanliness named as the main con.
Ibis budget Wien Sankt Marx
2-star · Sankt Marx
A two-star ibis budget on Franzosengraben — no POI rows in the ingest — with helpful staff praised and cleanliness at 5.64 out of 10 beside missing in-room amenities.
Leonardo Vienna Westbahnhof — common questions
- Is Leonardo Vienna Westbahnhof good for train travel?
- The property name and Matrosengasse address imply Westbahnhof access, and location scores 9.25 out of 10 from 16,484 reviews as of 11 December 2025 with transport links praised — but this seed has no POI kilometre rows to cite. We have not stayed — this is a desk assessment from our hotel data provider’s dated guest analysis on the page.
- How does it compare with Rioca?
- Leonardo sits softer on headline score (8.1 against 9.2) and breakfast (6.74 against 8.51 food and beverage). Rioca wins on room quality; Leonardo wins on implied Westbahnhof rail access. Full comparison: /hotels/vienna/compare/rioca-vienna-posto-2-vs-leonardo-vienna-westbahnhof. We have not stayed — this is a desk assessment from our hotel data provider’s dated guest analysis on the page.
- What time is check-in and check-out at Leonardo Vienna Westbahnhof?
- Check-in is from 03:00 PM and check-out is by 12:00 PM. These are the property's own published times as published by the property to our hotel data provider. Luggage storage is listed among the facilities.
- Which airport is nearest to Leonardo Vienna Westbahnhof?
- The supplier records VIE as the served airport for this property. That is the airport code our hotel data provider associates with the hotel, not a measured distance — check the route for your own arrival time before you rely on it.