Open data · media resource
Airline Passenger Experience Index 2026
A downloadable Q3 2026 editorial score extract covering 28 selected global airlines, republished with attribution from TravelShifu’s sister publication, FlightLogic.
What does the index show?
In FlightLogic’s published Q3 2026 ordering, Qatar Airways is ranked first overall. Singapore Airlines leads the service and food fields in this selected extract, Emirates leads seats and entertainment, ANA leads the editorial punctuality field, and Ryanair records the highest value score. These are editorial assessments—not official operational statistics, audited safety ratings or a representative passenger survey.
Headline findings for journalists
| Field | Leader | Published score |
|---|---|---|
| Overall published rank | Qatar Airways | 9.0/10 overall |
| Service | Singapore Airlines | 9.5/10 |
| Seats | Emirates | 9.3/10 |
| Food | Singapore Airlines | 9.2/10 |
| Entertainment | Emirates | 9.4/10 |
| Punctuality editorial score | ANA All Nippon Airways | 9.4/10 |
| Value | Ryanair | 9.5/10 |
Published top 10
The published rank is retained from FlightLogic’s wider source universe. Do not re-sort this table by the displayed overall field and describe that as the original ranking.
| Published rank | Airline | IATA | Overall | Service | Seats | Food | Entertainment | Punctuality | Value |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Qatar Airways | QR | 9.0 | 9.4 | 9.2 | 9.0 | 9.1 | 8.8 | 8.5 |
| 2 | Singapore Airlines | SQ | 8.9 | 9.5 | 9.0 | 9.2 | 8.8 | 9.0 | 7.8 |
| 3 | Cathay Pacific | CX | 8.7 | 9.0 | 9.1 | 8.8 | 8.5 | 8.7 | 8.2 |
| 4 | Emirates | EK | 8.7 | 8.8 | 9.3 | 8.5 | 9.4 | 8.4 | 8.0 |
| 5 | ANA All Nippon Airways | NH | 8.8 | 9.2 | 8.8 | 8.9 | 8.2 | 9.4 | 8.3 |
| 6 | Turkish Airlines | TK | 8.6 | 8.7 | 8.5 | 9.1 | 8.0 | 8.2 | 9.0 |
| 7 | Lufthansa | LH | 7.9 | 8.2 | 8.0 | 7.8 | 7.5 | 8.5 | 7.5 |
| 8 | Delta Air Lines | DL | 8.0 | 8.0 | 8.2 | 7.2 | 8.0 | 8.8 | 7.8 |
| 9 | British Airways | BA | 7.7 | 7.8 | 8.4 | 7.5 | 7.8 | 7.5 | 7.0 |
| 10 | Qantas | QF | 8.1 | 8.5 | 8.3 | 8.0 | 8.2 | 8.0 | 7.5 |
Methodology and limitations
- This page republishes a 28-airline extract produced by FlightLogic, a sister publication under common ownership.
- The scores are editorial benchmarks. They are not official airline, regulator or audited operational data.
- The extract is not a representative passenger survey and should not be described as one.
- The “punctuality” and “safetyScore” columns are editorial fields, not live delay data or a certification of safety.
- For reporting about delays, cancellations or safety, pair this resource with the relevant regulator or official dataset.
- The CSV is provided under CC BY 4.0. Preserve attribution and the Q3 2026 date.
Suggested citation
“FlightLogic Airline Scores, Q3 2026 selected-airline extract, republished by TravelShifu under CC BY 4.0.” Link to this page and retain the source date.
Useful follow-up resources
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