MyTrip.com: Is It Safe? Complete 2026 Guide

Should you use MyTrip in 2026?

Rarely as the merchant. MyTrip is a real Etraveli OTA, the same family as Gotogate, and it often wins the cheap Skyscanner tile. Search on Skyscanner if you want; pay the airline or Trip.com unless a verified checkout saving is large and you have accepted Etraveli service risk. We are not affiliated with MyTrip.

Gotogate sat at 2.6/5 from about 151,000 Trustpilot reviews on 12 August 2026; we do not freeze a MyTrip star here — check the live page. The rest of this guide is the checklist for that handoff.

What is MyTrip and how does it work?

MyTrip (mytrip.com) is an online travel agency in the Etraveli group, the same family as Gotogate and FlightNetwork. You pay MyTrip, not Skyscanner or the airline. Metasearch engines only sent you there. Changes, refunds and schedule-change handling are MyTrip’s problem to process, not Skyscanner’s, which is why the checkout merchant name matters.

If the logo on checkout is MyTrip and you thought you were buying from Skyscanner or from the airline, stop. Read the merchant name on the payment page. That name is your contract. Skyscanner compares and redirects; MyTrip sells. The model is the same as Gotogate with a different storefront. See metasearch vs OTA.

Etraveli brands recycle the same complaint themes because they recycle the same back office: checkout totals that do not match the metasearch tile, change requests that sit in a queue, and emails that switch logo mid-thread. If you would not book Gotogate, do not book MyTrip because the tile was a few pounds cheaper. Re-price the airline and Trip.com in the same session. If those two agree and MyTrip is the outlier, the outlier is the risk, not the bargain.

We are not affiliated with MyTrip. The partner module on this page points to Trip.com, Aviasales, Kiwi and CheapOair as alternative paths: Trip.com when you still want an OTA, Aviasales when you want another search layer, Kiwi when you understand self-transfers, CheapOair as another OTA path, the airline when you want the cleanest contract. WayAway is editorial only on this page.

Is MyTrip legit, safe and reliable?

MyTrip is a legitimate OTA, not a clone site. Reliability is the issue: check the live Trustpilot page on the day you book rather than freezing a star rating here. Sister brand Gotogate sat at 2.6/5 from about 151,000 reviews on 12 August 2026. Search is safe; paying is a service-risk decision.

Open the live file: MyTrip on Trustpilot. MyTrip listed about 78,000 reviews when we aligned this page with the Skyscanner complete guide (checked 12 August 2026). We are not restating a frozen star rating here because the widget moves; read the current score and two recent refund threads. Compare with Gotogate at 2.6/5 from about 151,000 reviews, FlightNetwork at 2.9/5 from about 28,000, Trip.com at 4.4/5 from about 193,000, and Kiwi.com at 4.0/5 from about 193,000 on the same check.

Paying on a real HTTPS checkout with the MyTrip legal entity is “safe” in the card-processing sense. It is not the same as “this OTA will be good at refunds”. UK buyers should pay by credit card over £100 for Section 75 (Which? — Section 75). ATOL usually does not cover a flight-only e-ticket (CAA — what ATOL covers). We are not affiliated with MyTrip. The Trip.com, Aviasales, Kiwi and CheapOair links on this page are the affiliate paths — not a reason to join MyTrip as a partner.

Skyscanner can still list MyTrip because metasearch ranks by headline fare. A Recommended Provider badge, if you see one, is a booking-experience signal, not a refund promise. Our Skyscanner complete guide is explicit: vet the OTA, then re-price the airline. Which? is useful here for the UK card rule, not as a MyTrip endorsement.

Is MyTrip actually the cheapest?

Sometimes on the Skyscanner tile, for the same consolidator reason as Gotogate. The fare can be real. The service desk is the price of that fare. Headline fare is not checkout price. If Trip.com or the airline is close after bags, take the better counterparty.

We do not publish a live fare table because those numbers rot within hours. Run your dates. Always add bags before you compare. A MyTrip basic fare plus a cabin-bag fee can lose to the airline’s Light-plus-bag bundle. Use airline carry-on sizes. Cached metasearch headlines can disagree with MyTrip checkout in the same session: treat checkout as the only real price, and leave if it jumps.

Re-price the same flight numbers on the operating airline and on Trip.com before you pay. If those two agree and MyTrip is the outlier, walk away. Dramatic undercuts versus every other site are claims to verify, not bargains to grab. See when booking direct wins and 21 ways to fly cheaper.

The price edge, when it is real, is consolidator economics plus Skyscanner listing the brand. When the difference versus the airline is small, it is rarely worth the service desk. When Kayak or Aviasales also show MyTrip as the winner, you have confirmed the tile, not improved the merchant. Checkout in the same session is the only number that counts.

MyTrip vs Gotogate vs Trip.com vs the airline — which should you use?

Do not logo-shop inside Etraveli. Treat MyTrip and Gotogate as the same risk class. Choose the airline for flexibility, Trip.com for a stronger-reviewed OTA, and MyTrip only after a verified checkout gap you accept. Skyscanner remains a search box, not a merchant.

Kayak and Google Flights are useful discovery tabs. They do not improve MyTrip’s terms. Kiwi is a self-transfer specialist, not a safer Etraveli. CheapOair is another OTA path in our partner module, not a reason to trust MyTrip more. A workable UK workflow: Google Flights for the airline-direct baseline, Skyscanner to see the spread, then pay the airline or Trip.com unless MyTrip checkout still wins by a margin you would defend after a slow refund.

The mistake this page exists to prevent is logo-shopping: seeing Gotogate at 2.6/5 and clicking MyTrip instead, as if the family had a good twin. It does not work that way. Pick a counterparty outside Etraveli, or pick none of them and stay with the airline.

How do you use MyTrip well — if at all?

Default to not booking it. If you still do, match flight numbers and bags on checkout, pay by UK credit card, save the merchant name, and leave if checkout disagrees with Skyscanner. Use official help, not phone numbers from Google ads.

Start on Skyscanner or Google Flights, not on mytrip.com as a homepage habit. Note operating flights and bag rules, then rebuild the itinerary on the airline and Trip.com. If either is close, you never needed MyTrip. That triangulation is the skill; the rest is damage control.

If MyTrip still wins on an all-in basis, open fare conditions before you enter a card. Confirm whether tickets are separate. If they are, you own the connection — see what is a self-transfer. Google “MyTrip refund” and two recent threads dated this year. If the complaint pattern matches your trip type, that is your forecast. Screenshot checkout, save PDFs, and keep the confirmation that says mytrip.com even if a later email uses another Etraveli brand.

Never call a “MyTrip support” number from a random Google result. Official help sits on mytrip.com and in the merchant email thread. Fake hotlines are a known scam pattern across OTAs.

• Small gap versus the airline or Trip.com: do not use MyTrip
• Cabin bag not listed as included: stop and add the airline’s bag fee
• No UK credit-card option on a fare over £100: walk away
• Price jumps at checkout: cancel the flow
• Never call a support number from a Google ad, SMS or third-party site

Why does MyTrip appear on Skyscanner — and what should you book instead?

MyTrip is the Etraveli storefront that sits next to Gotogate on Skyscanner’s cheap sort. Skyscanner redirected you; mytrip.com is the merchant. We are not affiliated with MyTrip. Safer paths on this page are Trip.com, Aviasales, Kiwi and CheapOair — plus the airline. A sister logo is not a safer desk.

People arrive on this page because the Skyscanner tile said MyTrip instead of Gotogate, and they hoped that meant a different company. It does not, in the way that matters. MyTrip, Gotogate and FlightNetwork are Etraveli brands sharing back-office DNA: consolidator fares, metasearch click-outs, and the same complaint themes when a schedule changes. Skyscanner never took your money on a standard redirect. Kayak can send you here too. The comparison site will not process your refund. See metasearch vs OTA.

Treat the family as one risk class. Gotogate’s public weather report on 12 August 2026 was 2.6/5 from about 151,000 Trustpilot reviews. FlightNetwork sat at 2.9/5 from about 28,000. MyTrip listed about 78,000 reviews; we will not freeze a MyTrip star rating on this page because the widget moves — open MyTrip on Trustpilot on the day you book. If you would not pay Gotogate, do not pay MyTrip because the tile was three pounds cheaper. That is not diversification. That is the same desk in a different coat of paint.

The affiliate paths on this page exist so you have somewhere to go instead. Trip.com is the named OTA we partner with, and 4.4/5 from about 193,000 reviews (same check) is why it is the default agency alternative. Aviasales is another search layer — useful for a second screen, useless as a reason to trust MyTrip more. Kiwi at 4.0/5 from about 193,000 tickets, including virtual interlines; that is self-transfer risk, not a quieter Etraveli. CheapOair is another OTA after you have vetted it. The airline is still the cleanest contract. We will not recommend joining MyTrip or Gotogate as partners.

How do you book through MyTrip without getting burned?

Most people should not. If you still proceed: screenshot the Skyscanner quote, confirm the identical flight and bags on MyTrip checkout, pay by UK credit card over £100, and save the merchant name. If the price jumps or bags appear as extras, book the airline or Trip.com instead.

After Select on Skyscanner, MyTrip is there because it is cheap, not because it is safe. Open the live Trustpilot page. Sister brand Gotogate’s 2.6/5 from about 151,000 reviews (checked 12 August 2026) is the group’s public weather report; MyTrip’s own star rating should be checked live because we will not freeze it here. Under 3.5/5 with recent refund complaints is the walk-away rule from our Skyscanner guide.

Do the triangulation before the card form. Screenshot the Skyscanner quote with flight numbers and whether a cabin bag is included. Rebuild those flights on the operating airline and on Trip.com. If either is close, you never needed mytrip.com. If MyTrip still wins on an all-in basis, open fare conditions, confirm it is not a separate-ticket stitch, and pay only by UK credit card over £100. If checkout jumps, bags appear as extras, or a later screen uses another Etraveli brand name, stop and keep the merchant trail clean by not paying.

Miles and status are not a reason to experiment. If loyalty matters, book the airline. UK Section 75 on credit-card spend over £100 is your strongest fallback (Which? — Section 75). ATOL usually does not cover a flight-only e-ticket (CAA — what ATOL covers). Demand an ATOL certificate only if you are actually buying a UK package, not because the site sold you a flight and a hotel as two products glued together.

• Who is the provider? The payment page should say MyTrip — that is the contract
• What is the all-in price? Bags, seats and change rules before comparing
• What does the airline or Trip.com charge? Small gap: do not use MyTrip
• How are you paying? UK buyers: credit card over £100 for Section 75

What are MyTrip’s hidden catches?

The catches match Gotogate because the back office matches: cached metasearch prices, bags that differ at checkout, an OTA desk instead of the airline, sister-brand emails, fake support numbers, and self-transfers. None of these are unique. They are sharper when MyTrip is the cheap Skyscanner bidder.

Catch 1 — the price changes after you click. Metasearch engines cache partner fares, and MyTrip is often the cheap bidder on that cache. Seats sell out or reprice between the Skyscanner tile and mytrip.com checkout. Search and book in the same session. If MyTrip checkout disagrees with the tile, leave — the tile was a quote, not a reservation. We are not inventing a MyTrip-specific checkout anecdote here; the mechanism is the consolidator-cache problem the whole Etraveli family shows up in. Verify on the page that will charge your card.

Catch 2 — the cheapest option is an Etraveli OTA wearing a different logo. Skyscanner ranks primarily by price. A MyTrip tile is not a quality upgrade on Gotogate, and Gotogate is not a quality upgrade on MyTrip. Sister brand Gotogate sat at 2.6/5 from about 151,000 Trustpilot reviews on 12 August 2026; MyTrip listed about 78,000 reviews on the same check. Open MyTrip on Trustpilot on booking day and read two recent refund threads before you pay. Prefer Trip.com (4.4/5 from about 193,000) if you still want an OTA.

Catch 3 — display quirks distort comparisons: per-person versus total, currency conversion at checkout, and baggage shown at search that differs in fare conditions. Add the cabin bag before you celebrate a “win” against British Airways. Confirm sizes in the carry-on table. A MyTrip basic fare plus a bag fee can lose to the airline’s Light-plus-bag bundle, which is the comparison that actually matters.

Catch 4 — after booking you deal with MyTrip, not Skyscanner and not necessarily the airline’s own desk. Change fees can stack: the OTA’s process plus the airline’s change fee plus queue time. Refund timing follows MyTrip’s rules, not the carrier app. Price that in as the cost of the saving. If you wanted in-app chat with a stronger review file, that was Trip.com or the airline — before the card went through.

Catch 5 — fake MyTrip phone-number scam sites. Travellers search “MyTrip phone number” after a schedule change; spam pages buy that query and harvest callers. Use official help on mytrip.com and the merchant email thread. Never call a number from a Google ad, an SMS, or a lookalike URL. The fake-hotline pattern is the same one we flag for Skyscanner and Gotogate; it is not a MyTrip documentation gap.

Catch 6 — sister-brand confusion and self-transfers. Later emails may reference Gotogate, FlightNetwork or Etraveli. Keep the confirmation that says mytrip.com for card claims and Section 75. Separate-ticket itineraries mean you own the connection (self-transfers): no through-checked bags, no airline rebooking if leg one is late. If the cheap tile only works as a stitch, it is not a MyTrip bargain — it is two tickets you could have refused.

When is MyTrip NOT the right tool?

When the trip matters, when you might change it, when a budget airline is the operator, or when Trip.com or the airline is close on price. Search wherever you like. Pay a counterparty you can defend. MyTrip is not a default.

The pattern is the same family problem as Gotogate, told from the other storefront: the cheapest click-out adds a desk without adding savings exactly where you cannot afford a desk. If you would not book Gotogate, you are done. You do not need a second Etraveli essay to reach the same pay-the-airline conclusion.

Budget carriers (Ryanair, easyJet, Wizz) still want their own apps for check-in. Award tickets and status qualification still live on the airline. Mistake fares still move faster than a metasearch cache — see mistake fares. Weddings, funerals and tight connections still want one accountable carrier, not a consolidator queue that may later email you from a different Etraveli logo.

• You will probably change or cancel — airline-direct
• Budget-carrier routes (Ryanair, easyJet, Wizz) — book the carrier
• Self-transfer or multi-carrier stitches — only if you accept owning the connection
• Must-not-fail trips — weddings, funerals, tight connections
• Award tickets and status qualification — airline-direct
• Airline or Trip.com already close — take them

How do MyTrip, Gotogate, FlightNetwork and Skyscanner fit together?

Skyscanner is the comparison layer. MyTrip, Gotogate and FlightNetwork are Etraveli OTAs that often win the cheap tile. Paying any of them is the same risk class. Hotels and extras on a MyTrip checkout are still MyTrip’s contract. Start stays on Booking or Trip.com instead.

This is the adjacent-product section. You do not need a car-hire reason to open MyTrip. Flights via Skyscanner are how most people arrive, and that is the product this page is about. We would not start a hotel search on mytrip.com — use Booking.com or Trip.com, then compare cancellation terms.

Gotogate’s Trustpilot file on 12 August 2026 was 2.6/5 from about 151,000 reviews. FlightNetwork was 2.9/5 from about 28,000. MyTrip listed about 78,000 reviews; check the live stars. None of those figures make a sister brand the safer click. Prefer the airline or Trip.com. Keep using Skyscanner as search.

What MyTrip tips actually matter?

The useful moves are refusals: rebuild the fare on the airline and Trip.com, add bags first, book in the same session, and walk away from checkout surprises. Incognito mode changes nothing. A Gotogate tile is not a different product, and fake support numbers are not a shortcut either.

Same-session booking matters more than any hack: cached fares die. Cross-check dramatic undercuts versus the airline and Trip.com. If Kayak or Aviasales also show MyTrip as the winner, you have confirmed the tile, not improved the merchant. Keep the mytrip.com confirmation even when a later email uses another Etraveli name — Section 75 claims need a merchant trail.

Incognito, cookies and VPNs are not a pricing hack. Airlines yield-manage by route, date, demand and remaining seats, not by whether you cleared cookies. A Gotogate tile on the same search is not a different product. Fake support numbers are not a shortcut either — stay inside the official mytrip.com thread.

• Rebuild on the airline and Trip.com before MyTrip checkout
• Filter baggage first, price second
• If checkout disagrees with Skyscanner, leave
• Pay by UK credit card over £100 if you still proceed
• Save PDFs and the merchant name
• Never call a support number from a third-party site

What are the best MyTrip alternatives?

The strongest alternatives by job: the airline for flexibility, Trip.com for a named OTA with a 4.4 Trustpilot file, Google Flights plus Skyscanner for search, and Kiwi only for labelled self-transfers. Skip Gotogate as a “safer sister”. CheapOair and Aviasales are other paths, not MyTrip clones.

Search on Skyscanner, pay the airline or Trip.com. That is the whole recommendation for almost everyone who landed here from a cheap tile. Next reads: Gotogate, Trip.com, Skyscanner, Kiwi and when booking direct wins. Aviasales and CheapOair sit in the partner module as other paths, not as MyTrip clones and not as a reason to stay inside Etraveli.

Who is MyTrip NOT for?

MyTrip is the wrong booking path if you value after-sales support over a small saving, you are booking a must-not-fail trip, you want one company accountable end-to-end, or you need a human quickly. You can still see its fare on Skyscanner, then book the airline or Trip.com.

If you already decided Gotogate is not for you, MyTrip is not a loophole. Same group, same model, same advice. Being blunt about that is the point of a sister-brand page. A live Trustpilot check is not trivia — it is the traveller-facing record of the desk you are hiring, and sister-brand Gotogate’s 2.6/5 from about 151,000 reviews is the group’s public file even when MyTrip’s own widget has moved.

• You value after-sales support over savings
• You book honeymoons, weddings, funerals or tight business connections
• You want one company accountable end-to-end — that is the airline
• You only ever fly one airline on awards
• You need help from a human quickly — do not call a Google-ad number

The verdict: should you use MyTrip?

Rarely. It is a real OTA with a weak reliability reputation, often found via Skyscanner’s cheapest sort. Prefer the airline or Trip.com unless a verified checkout saving is large and you have accepted Etraveli risk in writing to yourself. Sister brands are not a plan B.

The people who get burned skipped the airline re-price or thought Skyscanner was the merchant. Check live Trustpilot, add bags, and pay a counterparty you can name without wincing. Continue with Gotogate if you want the sister-brand version of this warning, Trip.com if you want an OTA, and Skyscanner if you still need the search box.

Who owns MyTrip?

MyTrip is a brand in the Etraveli group, which also operates Gotogate and FlightNetwork. Etraveli is not Trip.com Group and not Skyscanner. A Skyscanner click-out to MyTrip is a contract with MyTrip. Changing logo inside Etraveli does not change the parent.

Keep the merchant name mytrip.com on your confirmation even if a later email uses another Etraveli brand. Ownership trivia does not speed refunds. Skyscanner sold you a redirect; Etraveli sold you a ticket. For the company that bought Skyscanner in 2016 for £1.4 billion, see Trip.com — that is a different group, and a better OTA file.

How do I speak to a human at MyTrip?

Use official help on mytrip.com and the email thread on your booking. Ignore third-party sites advertising MyTrip phone numbers; those are a known scam pattern. Skyscanner cannot rebook you. Changes and refunds belong to MyTrip as the merchant you paid.

Travellers search “MyTrip phone number” after a schedule change; spam sites buy that query. Never call a number from a Google ad, an SMS or a lookalike URL. If you wanted staffed chat with a stronger Trustpilot file, book Trip.com or the airline next time. Today, stay inside the official thread and keep screenshots for Section 75.

Does booking via MyTrip earn airline miles?

Only if the ticket is issued as a qualifying revenue fare in your name, which you should not assume on a consolidator OTA. MyTrip shows cash fares, not award tickets. If loyalty or status credit matters, price the fare, then book airline-direct.

Read the fare, do not assume. Companion vouchers, status qualification and some disruption desks expect an airline-issued ticket. For the points-side playbook, start with 21 ways to fly cheaper. Award inventory lives on the airline’s site.

How do I cancel a flight I booked on MyTrip?

You cancel with MyTrip under MyTrip’s rules plus the airline fare rules, which can be stricter and slower than cancelling on the airline’s own site. Read those rules before you pay. Skyscanner cannot cancel the booking. Do not call a Google-ad number.

Keep the confirmation that names mytrip.com. If the provider fails or the service was misrepresented and you paid by UK credit card over £100, Section 75 joint liability is your fallback (Which? — Section 75). ATOL usually does not cover a flight-only e-ticket issued immediately — it protects most UK packages sold by an ATOL holder, and you should receive an ATOL certificate (CAA — what ATOL covers).