London hotels
Park Plaza County Hall London
A four-star Park Plaza 0.1 km from the London Eye, with family rooms and the best transport links on this page. The location score is near-perfect; the cleanliness score is the lowest of any hotel we cover.
- 4-star (official classification)
- South Bank & Waterloo
- Park Plaza Hotels & Resorts
- Nearest airport LHR
Reviewed by Kaiser Khan · last checked
Check rates for Park Plaza County Hall London
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Should you book this hotel?
The verdict
Book it for the location and go in with your eyes open on housekeeping — liteAPI scores the location 9.9 out of 10 and the cleanliness 6.89, and that gap is the whole story of this hotel.
The position is genuinely hard to beat for a first family trip. The London Eye is 0.1 km away, Westminster Abbey 0.7 km, the Houses of Parliament 0.6 km and Tate Modern 0.8 km, so a week of sightseeing can be done almost entirely on foot. Waterloo, five minutes away, covers four Underground lines plus national rail.
The supplier’s guest analysis is positive on the things you would hope: great location, helpful staff, good breakfast. It is equally clear on the problems — cleanliness issues, inconsistency in service, and room assignment problems, meaning guests report being put in a different room type from the one they booked.
The 6.89 cleanliness score is the lowest single category figure across all eight properties on this site. It is one supplier’s reading of guest reviews rather than an inspection result, but it is consistent with the written complaint, so we would not dismiss it. Check the room when you arrive and ask to be moved if it is not right.
One practical gap: liteAPI does not publish a latest check-in time for this property. If you are arriving after midnight, confirm with the hotel directly rather than assuming.
Best for
- Families doing a first London trip on foot
- Anyone arriving at Waterloo, or travelling on to the south coast
- Business travellers who want meeting facilities and a Zone 1 address at four-star pricing
Not for
- Travellers with low tolerance for housekeeping problems — this is the weakest cleanliness score we hold
- Anyone who needs a guaranteed specific room type; room assignment is a named complaint
- Evening-focused stays: the South Bank empties after dark and dinner means crossing a bridge
Verdict last reviewed . Rates, refurbishments and management change — re-check anything time-sensitive before booking.
The supplier’s overall score
liteAPI: 9.0/10 from 15,906 reviews — as of
This is liteAPI’s aggregate of published guest reviews, not a TravelShifu rating. We do not average it with anything, and we never restate it as structured data — Google’s review-snippet guidance says not to aggregate ratings from other websites, and every score we hold is somebody else’s.
What guests actually say
Guest sentiment at Park Plaza County Hall London
Synthesised from published guest reviews, last run 12 December 2025. Scores are our reading of recurring themes, not an average of star ratings.
Every score and every phrase in this section is liteAPI's own guest analysis for Park Plaza County Hall London, captured on 2025-12-12. TravelShifu did not compute these numbers, average them, or edit the wording.
- Overall Experience9.9 / 10Excellent
Positive overall experiences reported despite some issues.
- Location9.9 / 10Excellent
Great location as noted in multiple reviews.
- Cleanliness6.9 / 10Mixed
Reported issues with cleanliness and maintenance in the bathroom.
- Service9.4 / 10Excellent
Mixed sentiments about the customer service with some negative experiences, but also mentions of helpful staff.
- Room Quality8.8 / 10Excellent
Rooms were generally nice but some guests reported poor experiences with room assignments.
- Amenities9.4 / 10Excellent
Amenities like breakfast and the hotel's bar were positively mentioned.
- Value for Money8.8 / 10Excellent
Some comments on price but generally seen as acceptable.
- Food and Beverage8.9 / 10Excellent
Food service was mentioned positively, but no detailed opinions on food quality.
Praised consistently
- Great location
- Helpful staff
- Good breakfast
Complained about consistently
- Cleanliness issues
- Inconsistency in service
- Room assignment problems
Park Plaza County Hall London in photos
Supplied by the property through liteAPI and served from the supplier’s own CDN.
What the property says about itself
The supplier’s own copy, reproduced unedited. It is marketing — the verdict above is ours.
Modern Family-Friendly Hotel on London's South Bank
Convenient Location: Located minutes away from iconic landmarks like the London Eye, Big Ben, and the London Aquarium.
Comfortable Accommodation: Spacious rooms with Smart TVs, work desks, and some with microwaves. Enjoy free Wi-Fi and 24-hour room service, with some rooms offering stunning views of the London Eye.
Wellness and Dining: Indulge in Mediterranean cuisine at Atrio Restaurant & Bar, and start your day with a full English breakfast. Relax at the gym's sauna, steam room, and treatments.
Ready to experience the best of London? Book your stay at Park Plaza County Hall London now!
Facilities
54 facilities as listed by the property. Shown in full rather than filtered: the same list is what the structured data on this page claims, so trimming it here would make the markup say more than the page does.
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Heating
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Sauna
- Dry cleaning
- Breakfast in the room
- Non-smoking throughout
- Private parking
- Daily housekeeping
- Designated smoking area
- Concierge service
- Special diet menus - on request
- Wheelchair accessible
- Kid meals
- Toilet with grab rails
- Lower bathroom sink
- Emergency cord in bathroom
- Wine/champagne
- Fruits
- Pet bowls
- Steam room
- Pet basket
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- CCTV outside property
- CCTV in common areas
- 24-hour security
- Security alarm
- Key card access
Where it is, and what is near it
Address
1 Addington StreetLondon SE1 7RY
United Kingdom
+44 333 400 6116
Check-in & check-out
- Check-in from
- 03:00 PM
- Check-out by
- 12:00 PM
Nearest points of interest
Straight-line distances as supplied by liteAPI, closest first. A walking route is usually a little longer than the number here.
| Place | Type | Distance |
|---|---|---|
| London Eye | Landmark | 100 m |
| London Waterloo Station | Station | 500 m |
| Palace of Westminster (Houses of Parliament / Big Ben) | Landmark | 600 m |
| Westminster Abbey | Place of worship | 700 m |
| Tate Modern | Museum | 800 m |
| Buckingham Palace | Landmark | 1 km |
| National Gallery (Trafalgar Square) | Museum | 1 km |
| British Museum | Museum | 2.4 km |
| Tower of London | Landmark | 3.5 km |
| London Heathrow Airport (LHR) | Airport | 23 km |
Where to stay in London — all 4 properties and the areas they sit in · Read the full London guide
Conditions worth reading before you book
The property’s own notice, reproduced unedited. Deposits, card rules and pet charges live here.
Head to head
Strand Palace vs Park Plaza County Hall London
Two four-star hotels a river apart, both within walking distance of the same landmarks, and the pair most often on the same first-London shortlist.
The other London hotels we cover
Royal Lancaster London
5-star · Hyde Park & Bayswater
A five-star independent facing Hyde Park, with the park 0.1 km from the door and Paddington a kilometre away. Soundproofed rooms and the calmest address of the four London picks.
Shangri-La The Shard, London
5-star · London Bridge & Bankside
Occupies levels 34 to 52 of The Shard, which is the entire proposition: floor-to-ceiling glass over the Thames and the highest bar in London. The guest data is far less unanimous than the address suggests.
Strand Palace
4-star · Covent Garden & the Strand
A 788-room independent on the Strand, open since 1909, two minutes from Trafalgar Square. The best-located four-star on this page, and the one with the smallest rooms.
Park Plaza County Hall London — common questions
- How close is Park Plaza County Hall to the London Eye?
- liteAPI records 0.1 km. The Houses of Parliament are 0.6 km away across Westminster Bridge, Westminster Abbey 0.7 km and Tate Modern 0.8 km along the river — the whole central sightseeing route is walkable from the door.
- Is the cleanliness score a reason not to book?
- It is a reason to inspect the room on arrival. The 6.89 out of 10 is liteAPI’s reading of guest reviews as of 12 December 2025, and it matches the written complaint in the same analysis. The location, service and overall scores on the same property are all above 9, so the picture is a good hotel with an inconsistent housekeeping operation rather than a bad one.
- What time is check-in and check-out at Park Plaza County Hall London?
- Check-in is from 03:00 PM and check-out is by 12:00 PM. These are the property's own published times as supplied by liteAPI. Luggage storage is listed among the facilities.
- What is near Park Plaza County Hall London?
- liteAPI records London Eye at 100 m, London Waterloo Station at 500 m, Palace of Westminster (Houses of Parliament / Big Ben) at 600 m. Distances are straight-line from the property, so a walking route is usually a little longer.
- Which airport is nearest to Park Plaza County Hall London?
- The supplier records LHR as the served airport for this property. That is the airport code liteAPI associates with the hotel, not a measured distance — check the route for your own arrival time before you rely on it.