Fez hotels
Palais Medina Riad Resort
A 5-star Palais Medina Riad Resort at Avenue Allal El Fassi — no POI rows with a 7.8 headline from 2,715 reviews and cleanliness issues named in the cons.
- 5-star (official classification)
- Medina / Riad resort
- Atlas
- Nearest airport FEZ
Written by the TravelShifu editorial team · last checked · hotel method
Desk assessmentWe have not stayed here. This verdict is built from the property’s own records and third-party guest reviews, read in full — including the complaints.
Check rates for Palais Medina Riad Resort
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No nightly price is quoted anywhere on this page: we hold no live rate for this property, and a rate printed into a static page is wrong within hours. These links open each partner’s own Fezhotel search — search for “Palais Medina Riad Resort” when you land. We link to the search rather than to a deep link because no per-property deep-link parameter has been verified for these programmes, and a link that quietly lands on the wrong hotel would be worse than one extra step. Trip.com is listed first because it is the partner we work with directly; if the property is not on it, Booking.com carries the widest inventory of the three. We may earn a commission from any of them, and that does not change what this page says about the hotel.
Booking direct? +212 5290-80104 — we earn nothing from this one, and direct rates sometimes include breakfast or free cancellation that an aggregated rate does not.
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The verdict
Book Palais Medina Riad Resort if a 7.8 headline from 2,715 fits your tolerance — accept cleanliness issues, food safety concerns as named trade-offs.
This seed has no POI distance rows for Palais Medina Riad Resort, so we do not invent landmark kilometre claims. Location still scores 9.52 out of 10 in guest analysis.
The supplier rating is 7.8 out of 10 from 2,715 reviews, captured 22 December 2025. Cleanliness 6.01. Service 8.98. Pros name good location, convenient spa services. Cons name cleanliness issues, food safety concerns.
Filtered amenity facts include Swimming pool, Outdoor pool, Spa/wellness center, Spa/wellness center services, Hot spring bath, Fitness facilities — we only cite what the seed lists.
Chain: Atlas. Check-in from 02:00 PM; check-out 12:00 PM.
Best for
- Travellers who want a 5-star with a 7.8 headline from 2,715 reviews
- Anyone comparing dated cleanliness and location category scores before booking
- Readers who will read named cons as carefully as the pros
Not for
- Anyone who needs verified landmark pins — none in this seed
- Guests who will not accept named cons such as cleanliness issues
- Anyone treating star class alone as a cleanliness guarantee
Verdict last reviewed . Rates, refurbishments and management change — re-check anything time-sensitive before booking.
The supplier’s overall score
Third-party guest reviews: 7.8/10 from 2,715 reviews — as of
This is an aggregate of published guest reviews from other booking sites, not a TravelShifu rating. We do not average it with anything, and we never restate it as structured data — Google’s review-snippet guidance says not to aggregate ratings from other websites, and every score we hold is somebody else’s.
What guests actually say
Guest sentiment at Palais Medina Riad Resort
Synthesised from published guest reviews, last run 22 December 2025. Scores are our reading of recurring themes, not an average of star ratings.
Every score and every phrase in this section is the guest analysis from our hotel data provider for Palais Medina Riad Resort, captured on 2025-12-22. TravelShifu did not compute these numbers, average them, or edit the wording.
- Overall Experience9.0 / 10Excellent
Despite significant issues, some positive experiences reported.
- Location9.5 / 10Excellent
Location praised in some reviews for its view and accessibility.
- Cleanliness6.0 / 10Mixed
Issues with mold in bathrooms and cleanliness reported in the reviews.
- Service9.0 / 10Excellent
Mixed experiences; staff did respond to issues but there were significant service failures.
- Room Quality7.5 / 10Good
Rooms mentioned as needing renovations and issues with temperature control were noted.
- Amenities9.0 / 10Excellent
SPA services were praised, indicating good amenities.
- Value for Money7.5 / 10Good
Breakfast and overall pricing questioned in reviews.
- Food and Beverage5.0 / 10Weak
Severe issues reported with food leading to illness.
Praised consistently
- Good location
- Convenient SPA services
Complained about consistently
- Cleanliness issues
- Food safety concerns
Palais Medina Riad Resort in photos
Supplied by the property through our hotel data provider and served from its own CDN.
What the property says about itself
The supplier’s own copy, reproduced unedited. It is marketing — the verdict above is ours.
Luxurious Andalusian Oasis
The Palais Medina & Spa Hotel in Fes offers a serene escape in a 5-hectare Andalusian garden, boasting stunning views of the Jbel Zallagh Hill and the Old Medina.
Unparalleled Relaxation
Indulge in the hotel's luxury spa center, Thalion Spa, offering a variety of beauty treatments. Unwind on the large garden terrace, overlooking the picturesque surroundings.
Culinary Delights
Savor international and Moroccan cuisine at the hotel's 3 restaurants, followed by drinks at the piano bar or a night of entertainment at the night club.
Experience the perfect blend of luxury and tranquility at Palais Medina & Spa Hotel. Book your stay now to immerse yourself in the beauty of Fes.
Facilities
75 facilities as listed by the property. Shown in full rather than filtered: the same list is what the structured data on this page claims, so trimming it here would make the markup say more than the page does.
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Free Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Heating
- Terrace
- Garden
- Lift / Elevator
- Laundry
- Luggage storage
- Airport shuttle
- Safety deposit box
- Bar
- Fax/photocopying
- Soundproof rooms
- Ironing service
- Meeting/banquet facilities
- Hot tub/Jacuzzi
- Dry cleaning
- Breakfast in the room
- Massage services
- Packed lunches
- Spa/wellness center
- Barber/beauty shop
- Currency exchange
- Valet parking
- Outdoor pool
- Sun terrace
- Accessible parking
- Airport shuttle (additional charge)
- Shuttle service (additional charge)
- Concierge service
- Special diet menus - on request
- Snack bar
- Nightclub/DJ
- Hot spring bath
- Wine/champagne
- Coffee Shop on site
- Fruits
- Spa/wellness center services
- Steam room
- Beauty Services
- Manicure
- Pedicure
- Hair Salon Services
- Shuttle service
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Food delivered to guest room
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- Delivered food - securely covered
- Breakfast takeaway containers
Where it is, and what is near it
Address
Avenue Allal El FassiFez 30000
Morocco
+212 5290-80104
Check-in & check-out
- Check-in from
- 02:00 PM
- Latest arrival
- 08:00 PM
- Check-out by
- 12:00 PM
Nearest points of interest
Our supplier lists no landmark distances for this property — not zero landmarks nearby, simply no measured distances on file. Rather than estimate them from the coordinates, we leave it blank: the address above and the map are the reliable guide, and our Fez area notes cover what is worth walking to.
Where to stay in Fez — all 4 properties and the areas they sit in · Read the full Fez guide
Conditions worth reading before you book
The property’s own notice, reproduced unedited. Deposits, card rules and pet charges live here.
Head to head
Hôtel Royal Urban Concept vs Palais Medina Riad Resort
Two Fez hotels from the same ingest sample — 3-star Hôtel Royal Urban Concept against 5-star Palais Medina Riad Resort — compared on dated guest scores, not inventing rates or walks.
The other Fez hotels we cover
Hôtel Royal Urban Concept
3-star · Ville nouvelle / Volubilis
A 3-star Hôtel Royal Urban Concept at 36, rue du Soudan — no POI rows with a 9 headline from 2,346 reviews and need for better cleanliness named in the cons.
Ibis Fes
3-star · Ville nouvelle / Volubilis
A 3-star Ibis Fes at Avenue Des Almohades - Place De La Gare Oncf — no POI rows with a 7.4 headline from 3,438 reviews and cleanliness issues named in the cons.
Hôtel Volubilis
4-star · Ville nouvelle / Volubilis
A 4-star Hôtel Volubilis at Avenue Allal Ben abdellah — no POI rows with a 7.3 headline from 7,156 reviews and mold in rooms named in the cons.
Palais Medina Riad Resort — common questions
- How does Palais Medina Riad Resort score with guests?
- Our hotel data provider returns 7.8 out of 10 from 2,715 reviews as of 22 December 2025. Location 9.52/10. Cleanliness 6.01/10. We have not stayed — this is a desk assessment from our hotel data provider’s dated guest analysis on the page.
- How close is Palais Medina Riad Resort to the main sights?
- We cannot quote kilometre figures — this hotel has no POI rows in the ingest. Location scores 9.52 out of 10 from 2,715 reviews as of 22 December 2025. Plan walks on a map before you book around a tight itinerary.
- What time is check-in and check-out at Palais Medina Riad Resort?
- Check-in is from 02:00 PM and check-out is by 12:00 PM, with the latest accepted arrival at 08:00 PM. These are the property's own published times as published by the property to our hotel data provider. Luggage storage is listed among the facilities.
- Which airport is nearest to Palais Medina Riad Resort?
- The supplier records FEZ as the served airport for this property. That is the airport code our hotel data provider associates with the hotel, not a measured distance — check the route for your own arrival time before you rely on it.