San Juan hotels
Embassy Suites by Hilton San Juan - Hotel & Casino
A 4-star Embassy Suites by Hilton San Juan - Hotel & Casino at 8000 Tartak Street — Old San Juan (historic district) at 7 km with a 8.7 headline from 3,353 reviews and high prices named in the cons.
- 4-star (official classification)
- Isla Verde / Condado edge
- Embassy Suites Hotels
- Nearest airport SJU
Written by the TravelShifu editorial team · last checked · hotel method
Desk assessmentWe have not stayed here. This verdict is built from the property’s own records and third-party guest reviews, read in full — including the complaints.
Check rates for Embassy Suites by Hilton San Juan - Hotel & Casino
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No nightly price is quoted anywhere on this page: we hold no live rate for this property, and a rate printed into a static page is wrong within hours. These links open each partner’s own San Juanhotel search — search for “Embassy Suites by Hilton San Juan - Hotel & Casino” when you land. We link to the search rather than to a deep link because no per-property deep-link parameter has been verified for these programmes, and a link that quietly lands on the wrong hotel would be worse than one extra step. Trip.com is listed first because it is the partner we work with directly; if the property is not on it, Booking.com carries the widest inventory of the three. We may earn a commission from any of them, and that does not change what this page says about the hotel.
Booking direct? +1 787-791-0505 — we earn nothing from this one, and direct rates sometimes include breakfast or free cancellation that an aggregated rate does not.
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Should you book this hotel?
The verdict
Book Embassy Suites by Hilton San Juan - Hotel & Casino if a 8.7 headline from 3,353 fits your tolerance — accept high prices, dirty sofa bed as named trade-offs.
Geography from the supplier table: Old San Juan (historic district) at 7 km; Castillo San Felipe del Morro (El Morro) at 8 km; Isla Verde Beach at 0.3 km; Condado (Condado Beach / district) at 4.5 km; La Placita de Santurce (Plaza del Mercado / nightlife) at 4.8 km. Location scores 9.35 out of 10.
The supplier rating is 8.7 out of 10 from 3,353 reviews, captured 7 January 2026. Cleanliness 8.34. Service 9.31. Pros name cleanliness, friendly staff, great location. Cons name high prices, dirty sofa bed, air conditioning issues.
Filtered amenity facts include Swimming pool, Outdoor pool, Spa/wellness center, Fitness facilities, Fitness center, Restaurant — we only cite what the seed lists.
Chain: Embassy Suites Hotels. Check-in from 04:00 PM; check-out 11:00 AM.
Best for
- Travellers who want a 4-star with a 8.7 headline from 3,353 reviews
- Anyone comparing dated cleanliness and location category scores before booking
- Readers who will read named cons as carefully as the pros
Not for
- Anyone expecting a quoted nightly rate on this page
- Guests who will not accept named cons such as high prices
- Anyone treating star class alone as a cleanliness guarantee
Verdict last reviewed . Rates, refurbishments and management change — re-check anything time-sensitive before booking.
The supplier’s overall score
Third-party guest reviews: 8.7/10 from 3,353 reviews — as of
This is an aggregate of published guest reviews from other booking sites, not a TravelShifu rating. We do not average it with anything, and we never restate it as structured data — Google’s review-snippet guidance says not to aggregate ratings from other websites, and every score we hold is somebody else’s.
What guests actually say
Guest sentiment at Embassy Suites by Hilton San Juan - Hotel & Casino
Synthesised from published guest reviews, last run 7 January 2026. Scores are our reading of recurring themes, not an average of star ratings.
Every score and every phrase in this section is the guest analysis from our hotel data provider for Embassy Suites by Hilton San Juan - Hotel & Casino, captured on 2026-01-07. TravelShifu did not compute these numbers, average them, or edit the wording.
- Overall Experience8.8 / 10Excellent
Guests expressed overall satisfaction, with many stating they would return and recommend the hotel.
- Location9.3 / 10Excellent
Convenient location near the airport and beach, frequently highlighted as a significant advantage.
- Cleanliness8.3 / 10Good
Mentioned as clean in several reviews, but had complaints about dirty sofa bed and other cleanliness issues.
- Service9.3 / 10Excellent
Numerous reviews praised the friendly and kind staff, contributing positively to the stay.
- Room Quality8.3 / 10Good
Generally comfortable rooms, but several comments about the air conditioning and bad views.
- Amenities8.8 / 10Excellent
Positive feedback on amenities like the hot tub, large pool, and free beach service; some areas noted as needing improvement.
- Value for Money7.8 / 10Good
Some guests felt the prices were high for what was offered, affecting overall value perception.
- Food and Beverage8.8 / 10Excellent
Breakfast received positive remarks, though there were critiques on specific items.
Praised consistently
- Cleanliness
- Friendly staff
- Great location
- Comfortable rooms
Complained about consistently
- High prices
- Dirty sofa bed
- Air conditioning issues
- Limited breakfast variety
Embassy Suites by Hilton San Juan - Hotel & Casino in photos
Supplied by the property through our hotel data provider and served from its own CDN.
What the property says about itself
The supplier’s own copy, reproduced unedited. It is marketing — the verdict above is ours.
Luxurious Suites with Modern Amenities
Embassy Suites San Juan offers spacious two-room suites with flat-screen TVs, kitchenette, and a minimalist design for a comfortable stay.
Dining Options for Every Craving
From Latin and international cuisine at El Patio Latin Bar Café to poolside snacks at Coqui Pool Bar, guests can enjoy a variety of dining options without leaving the hotel.
Convenient Location and Nearby Attractions
Situated just 2 blocks from Isla Verde Beach, guests can easily explore attractions like Old San Juan and Plaza las Americas Mall. Luis Munoz Marin International Airport is also a short drive away.
Ready to experience luxury and convenience in San Juan? Book your stay at Embassy Suites San Juan – Hotel & Casino now!
Facilities
84 facilities as listed by the property. Shown in full rather than filtered: the same list is what the structured data on this page claims, so trimming it here would make the markup say more than the page does.
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Hiking
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Bar
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Meeting/banquet facilities
- Hot tub/Jacuzzi
- Children's playground
- Dry cleaning
- Diving
- Massage services
- Windsurfing
- Snorkelling
- Spa/wellness center
- Casino
- Non-smoking throughout
- Outdoor pool
- Sun terrace
- Daily housekeeping
- Designated smoking area
- Accessible parking
- Parking garage
- Concierge service
- Wheelchair accessible
- Kid meals
- ATM/cash machine on site
- Vending machine - drinks
- Toilet with grab rails
- Pool bar
- Outdoor furniture
- Sun loungers or beach chairs
- Wine/champagne
- Sun umbrellas
- Coffee Shop on site
- Fruits
- Shallow end
- Visual aids: Braille
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Walking tours
- Breakfast takeaway containers
- Key card access
Where it is, and what is near it
Address
8000 Tartak StreetSan Juan 00979
Puerto Rico
+1 787-791-0505
Check-in & check-out
- Check-in from
- 04:00 PM
- Check-out by
- 11:00 AM
Nearest points of interest
Straight-line distances from our hotel data provider, closest first. A walking route is usually a little longer than the number here.
| Place | Type | Distance |
|---|---|---|
| Isla Verde Beach | beach | 300 m |
| Luis Muñoz Marín International Airport (SJU) | Airport | 1.6 km |
| Condado (Condado Beach / district) | District | 4.5 km |
| La Placita de Santurce (Plaza del Mercado / nightlife) | Entertainment | 4.8 km |
| Museo de Arte de Puerto Rico | Museum | 5 km |
| Sagrado Corazón (Tren Urbano station) | Station | 6 km |
| Plaza Las Américas (shopping mall) | Shopping | 6.5 km |
| Old San Juan (historic district) | District | 7 km |
| Castillo San Felipe del Morro (El Morro) | Landmark | 8 km |
| Casa Bacardí (Bacardí rum distillery & tour) | other | 11 km |
Where to stay in San Juan — all 4 properties and the areas they sit in · Read the full San Juan guide
Conditions worth reading before you book
The property’s own notice, reproduced unedited. Deposits, card rules and pet charges live here.
Head to head
Embassy Suites by Hilton San Juan - Hotel & Casino vs TRYP by Wyndham Isla Verde
Two San Juan hotels from the same ingest sample — 4-star Embassy Suites by Hilton San Juan - Hotel & Casino against 3-star TRYP by Wyndham Isla Verde — compared on dated guest scores, not inventing rates or walks.
The other San Juan hotels we cover
TRYP by Wyndham Isla Verde
3-star · Isla Verde / Condado edge
A 3-star TRYP by Wyndham Isla Verde at 4820 Isla Verde Ave., — no POI rows with a 8.2 headline from 2,374 reviews and clogged toilet named in the cons.
Costa Bahia Hotel Paseo Caribe
· Paseo Caribe
A unrated Costa Bahia Hotel Paseo Caribe at San Geronimo # 1 — no POI rows with a 7.3 headline from 2,066 reviews and poor cleanliness named in the cons.
Coral by the Sea
2-star · Isla Verde / Condado edge
A 2-star Coral by the Sea at Rosa Street, 2 Isla Verde — no POI rows with a 6.4 headline from 2,112 reviews and dirty cleanliness named in the cons.
Embassy Suites by Hilton San Juan - Hotel & Casino — common questions
- How does Embassy Suites by Hilton San Juan - Hotel & Casino score with guests?
- Our hotel data provider returns 8.7 out of 10 from 3,353 reviews as of 7 January 2026. Location 9.35/10. Cleanliness 8.34/10. We have not stayed — this is a desk assessment from our hotel data provider’s dated guest analysis on the page.
- How close is Embassy Suites by Hilton San Juan - Hotel & Casino to Old San Juan (historic district)?
- Old San Juan (historic district) at 7 km on our hotel data provider’s figures. We have not stayed — this is a desk assessment from our hotel data provider’s dated guest analysis on the page.
- What time is check-in and check-out at Embassy Suites by Hilton San Juan - Hotel & Casino?
- Check-in is from 04:00 PM and check-out is by 11:00 AM. These are the property's own published times as published by the property to our hotel data provider. Luggage storage is listed among the facilities.
- What is near Embassy Suites by Hilton San Juan - Hotel & Casino?
- Our hotel data provider records Isla Verde Beach at 300 m, Luis Muñoz Marín International Airport (SJU) at 1.6 km, Condado (Condado Beach / district) at 4.5 km. Distances are straight-line from the property, so a walking route is usually a little longer.
- Which airport is nearest to Embassy Suites by Hilton San Juan - Hotel & Casino?
- The supplier records SJU as the served airport for this property. That is the airport code our hotel data provider associates with the hotel, not a measured distance — check the route for your own arrival time before you rely on it.